{"id":2384,"date":"2019-05-24T11:30:55","date_gmt":"2019-05-24T02:30:55","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2384"},"modified":"2025-06-16T10:20:37","modified_gmt":"2025-06-16T01:20:37","slug":"callcenter-points2019","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u3068\u306f\uff1f\u5c0e\u5165\u30bf\u30a4\u30df\u30f3\u30b0\u3084\u59d4\u8a17\u307e\u3067\u306e\u6d41\u308c\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/callcenter-points2019.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01\" width=\"728\" height=\"450\" 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id=\"rtoc-11\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304b\u304b\u308b\u696d\u52d9\u3092\u5916\u6ce8\u5316\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0<\/h3>\n<p>\u4e8b\u696d\u3092\u65b0\u305f\u306b\u5c55\u958b\u3057\u305f\u521d\u671f\u6bb5\u968e\u3067\u3042\u308c\u3070\u3001\u7acb\u3061\u4e0a\u3052\u30b9\u30bf\u30c3\u30d5\u7dcf\u51fa\u3067\u96fb\u8a71\u5fdc\u5bfe\u3092\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u30c6\u30ec\u30a2\u30dd\u3092\u884c\u3063\u305f\u308a\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u306e\u6ce8\u6587\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3057\u305f\u308a\u3068\u3055\u307e\u3056\u307e\u306a\u696d\u52d9\u304c\u5fc5\u8981\u3068\u306a\u3063\u3066\u304d\u307e\u3059\u3002\u96c6\u5ba2\u304b\u3089\u8cfc\u5165\u307e\u3067\u306e\u4e00\u9023\u306e\u6d41\u308c\u304c\u5b8c\u6210\u3059\u308c\u3070\u3001\u96fb\u8a71\u5fdc\u5bfe\u306e\u4ef6\u6570\u3082\u5897\u3048\u3066\u304f\u308b\u3067\u3057\u3087\u3046\u3002\u7acb\u3061\u4e0a\u3052\u30b9\u30bf\u30c3\u30d5\u3060\u3051\u3067\u306f\u3001\u9867\u5ba2\u7ba1\u7406\u3084\u96fb\u8a71\u5fdc\u5bfe\u306b\u9650\u754c\u304c\u3067\u3066\u304d\u305f\u3089\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u3088\u3063\u3066\u3001\u81ea\u793e\u4f01\u696d\u5185\u306b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u304b\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u304b\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u305f\u3060\u3001\u3053\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3053\u305d\u304c\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u884c\u3046\u30bf\u30a4\u30df\u30f3\u30b0\u3068\u8a00\u3048\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u5148\u306b\u3082\u8ff0\u3079\u305f\u901a\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u958b\u8a2d\u306b\u306f\u3001\u591a\u304f\u306e\u8cbb\u7528\u304c\u304b\u304b\u3063\u3066\u304d\u307e\u3059\u3002\u8cbb\u7528\u304c\u637b\u51fa\u3067\u304d\u3066\u3044\u306a\u3044\u72b6\u614b\u3067\u3001\u81ea\u793e\u4f01\u696d\u5185\u306b\u8a2d\u7f6e\u3059\u308b\u306e\u306f\u30ea\u30b9\u30ad\u30fc\u3067\u3059\u3002\u307e\u305f\u3001\u793e\u5185\u306b\u5c02\u9580\u306e\u30b3\u30fc\u30eb\u30b9\u30bf\u30c3\u30d5\u3092\u914d\u7f6e\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u306e\u3067\u3001\u65b0\u305f\u306a\u96c7\u7528\u3084\u3001\u6559\u80b2\u3059\u308b\u671f\u9593\u304c\u5fc5\u8981\u3068\u306a\u308a\u307e\u3059\u3002\u6642\u9593\u3082\u304a\u91d1\u3082\u30de\u30f3\u30d1\u30ef\u30fc\u3082\u5fc5\u8981\u306b\u306a\u308b\u305f\u3081\u3001\u65b0\u305f\u306a\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u6a5f\u4f1a\u3092\u5931\u3044\u304b\u306d\u307e\u305b\u3093\u3002\u4e00\u65b9\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308c\u3070\u3001\u3057\u3063\u304b\u308a\u3068\u3057\u305f\u30b7\u30b9\u30c6\u30e0\u3082\u80fd\u529b\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30b9\u30bf\u30c3\u30d5\u3082\u63c3\u3063\u3066\u3044\u307e\u3059\u3002\u3088\u3063\u3066\u3001\u77ed\u671f\u9593\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u7528\u958b\u59cb\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3068\u306a\u308b\u306e\u3067\u3059\u3002\u3057\u304b\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6301\u3064\u30ce\u30a6\u30cf\u30a6\u306b\u3088\u3063\u3066\u3001\u30b3\u30b9\u30c8\u3092\u6291\u3048\u3064\u3064\u3082\u7d99\u7d9a\u7684\u306b\u6210\u679c\u3092\u4e0a\u3052\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u826f\u3044\u50be\u5411\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u5927\u304d\u306a\u6210\u679c\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u306e\u305f\u3081\u306b\u3082\u3001\u5916\u6ce8\u5316\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u9003\u3055\u306a\u3044\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_construct\/\">\u3010\u7528\u8a9e\u96c6\u3011\u3053\u308c\u3060\u3051\u306f\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c02\u9580\u7528\u8a9e\u301c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u7de8\u301c<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-12\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u3068\u304d\u306e\u6d41\u308c\u3068\u30c1\u30a7\u30c3\u30af\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u3092\u3059\u308b\u3068\u304d\u306b\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u3069\u3061\u3089\u306b\u8a72\u5f53\u3059\u308b\u696d\u52d9\u3092\u3069\u308c\u304f\u3089\u3044\u59d4\u8a17\u3059\u308b\u306e\u304b\u696d\u8005\u3068\u76f8\u8ac7\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u59d4\u8a17\u696d\u8005\u306b\u3088\u3063\u3066\u306f\u3001\u4f01\u696d\u304c\u3057\u3066\u6b32\u3057\u3044\u696d\u52d9\u304c\u3067\u304d\u306a\u3044\u3053\u3068\u3082\u3042\u308b\u306e\u3067\u3001\u614e\u91cd\u306b\u59d4\u8a17\u696d\u8005\u3092\u9078\u3070\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002\u3053\u3053\u304b\u3089\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5c0e\u5165\u307e\u3067\u306e\u6d41\u308c\u3068\u59d4\u8a17\u696d\u8005\u3092\u9078\u3076\u3068\u304d\u306e\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3059\u308b\u3068\u304d\u306e\u6d41\u308c\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/introduction_process\/\">\u691c\u8a0e\u3059\u308b\u524d\u306b\u77e5\u3063\u3066\u304a\u3053\u3046\uff01\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306e\u6d41\u308c\u3068\u306f\uff1f<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u81ea\u793e\u4f01\u696d\u304c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u884c\u3046\u76ee\u7684\u3092\u8003\u3048\u308b<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u696d\u8005\u3092\u691c\u8a0e\u3059\u308b\u3068\u304d\u306b\u306f\u3001\u81ea\u793e\u4f01\u696d\u306e\u76ee\u7684\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u3092\u9078\u3076\u3053\u3068\u304c\u91cd\u8981\u306a\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3092\u4f9d\u983c\u3059\u308b\u3068\u304d\u306b\u3082\u3001\u4f01\u696d\u5411\u3051\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5c55\u958b\u3059\u308bB to B\u306e\u5f62\u614b\u306e\u3082\u306e\u3068\u3001\u4e00\u822c\u306e\u9867\u5ba2\u5411\u3051\u306b\u5c55\u958b\u3059\u308bB to C\u306e\u5f62\u614b\u306e\u3082\u306e\u3068\u3067\u5206\u304b\u308c\u307e\u3059\u3002\u3069\u3061\u3089\u3082\u96fb\u8a71\u3092\u5229\u7528\u3057\u3066\u3044\u308b\u3053\u3068\u306b\u306f\u5909\u308f\u308a\u3042\u308a\u307e\u305b\u3093\u3002\u305f\u3060\u3001\u4f01\u696d\u306b\u5bfe\u3057\u3066\u884c\u3046\u96fb\u8a71\u5fdc\u5bfe\u3068\u4e00\u822c\u6d88\u8cbb\u8005\u306b\u5411\u3051\u3066\u884c\u3046\u3082\u306e\u3068\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30b9\u30bf\u30c3\u30d5\u306b\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u306e\u7a2e\u985e\u3082\u5927\u304d\u304f\u9055\u3063\u3066\u304d\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u767a\u4fe1\u3059\u308b\u3053\u3068\u306f\u7a00\u3067\u3059\u304c\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306a\u3069\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u3067\u3059\u3002\u9867\u5ba2\u306e\u8cea\u554f\u306b\u5bfe\u3057\u3066\u3001\u7d0d\u5f97\u3057\u3066\u3082\u3089\u3048\u308b\u56de\u7b54\u304c\u3067\u304d\u308b\u5bfe\u5fdc\u30b9\u30ad\u30eb\u304c\u5fc5\u9808\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u304a\u5ba2\u69d8\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3092\u3053\u306a\u305b\u3066\u3001\u30ce\u30a6\u30cf\u30a6\u3082\u5b9f\u7e3e\u3082\u517c\u306d\u5099\u3048\u305f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u304c\u884c\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u4f1a\u793e\u3092\u9078\u3076\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306e\u76ee\u7684\u300d\u306b\u3064\u3044\u3066\u306f<br \/>\n<a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/profit_efficiency\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5229\u76ca\u306b\u3064\u306a\u3052\u308b\u30b3\u30c4\u3068\u306f\uff1f\u5916\u90e8\u59d4\u8a17\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308d\u3046\uff01<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/cost_point\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u8cbb\u7528\u3092\u89e3\u8aac\uff01\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u3092\u6c7a\u3081\u308b\u3068\u304d\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u6ce8\u610f\u70b9\u3068\u306f<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_quality\/\">\u3010\u7528\u8a9e\u96c6\u3011\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u306f\u4f55\u3067\u6e2c\u308b\uff1f\u91cd\u8981\u306a\u6307\u6a19\u3092\u3054\u7d39\u4ecb<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-16\" 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id=\"rtoc-17\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/usage-example-of-call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306e\u6d3b\u7528\u4e8b\u4f8b<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>\u300c\u901a\u8ca9\u30d3\u30b8\u30cd\u30b9\u3067\u62bc\u3055\u3048\u308b\u3079\u304d\u7528\u8a9e\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outbound_mail_order\/\">\u3010\u7528\u8a9e\u96c6\u3011\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u5f79\u7acb\u3064\uff01\u901a\u8ca9\u30d3\u30b8\u30cd\u30b9\u3067\u62bc\u3055\u3048\u308b\u3079\u304d\u7528\u8a9e5\u9078<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-20\" 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<style> .h2-design { font-size: 26px; line-height: 1.6; margin-bottom: 30px; padding: 15px 0px 15px 0px; color: #3a3a3a; border-bottom: 4px solid #304255; position: relative; display: block; font-size: 1.5em; margin-block-start: 0.83em; margin-block-end: 0.83em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } .h3-design { font-size: 22px; line-height: 1.4; padding-bottom: 5px; color: #3a3a3a; border-bottom: 1px solid #e1e3e6; margin: 0px 0px 15px; display: block; font-size: 1.17em; margin-block-start: 1em; margin-block-end: 1em; margin-inline-start: 0px; margin-inline-end: 0px; font-weight: bold; unicode-bidi: isolate; } <\/style>\n<div 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class=\"strongp\">\u60c5\u5831\u96c6\u7d04-\u84c4\u7a4d-\u5206\u6790\u306a\u3069\u30bb\u30f3\u30bf\u30fc\u904b\u55b615\u5e74\u4ee5\u4e0a\u306e\u5b9f\u7e3e\u3001\u30ce\u30a6\u30cf\u30a6\u3092\u5229\u7528\u3057\u3001\u52b9\u7387\u5316\u3068\u54c1\u8cea\u5411\u4e0a\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u65b0\u898f\u7acb\u3061\u4e0a\u3052\u3082\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div class=\"h3-design\">\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5b89\u5b9a\u3057\u305f\u54c1\u8cea<\/div>\n<div class=\"box rbox\">\n<div>\n<p class=\"strongp\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u904b\u55b6\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<\/div>\n<\/div>\n<div 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href=\"https:\/\/ntn-bpo.jp\/casestudy\/1743\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u53d6\u6271\u5546\u54c1105\u4e07\u70b9\u4ee5\u4e0a\u3002\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30fc\u30d3\u30b9\u3092\u542b\u3093\u3060\u96fb\u8a71\u5bfe\u5fdc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u30ab\u30fc\u7528\u54c1\u30c1\u30a7\u30fc\u30f3 B\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1745\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u5c0f\u898f\u6a21\u591a\u5e97\u8217\u904b\u7528\u3092\u652f\u63f4\u3059\u308b\u3001\u30ef\u30f3\u30b9\u30c8\u30c3\u30d7\u578b\u5e97\u9577\u6a5f\u80fd\u30bb\u30f3\u30bf\u30fc<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u30ab\u30e1\u30e9\u30fb\u30d7\u30ea\u30f3\u30c8\u30c1\u30a7\u30fc\u30f3\u5e97 C\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<li style=\"border: 1px solid #0038A0; box-shadow: 0px 2px 3px 2px rgba(0,0,0,0.1); position: relative; margin: 6px; background-color: #fff; padding: 16px; width: calc(50% - 12px) !important; box-sizing: border-box;\"><a style=\"text-decoration: none; color: inherit;\" href=\"https:\/\/ntn-bpo.jp\/casestudy\/1744\/\"><br \/>\n<span style=\"color: #1e3a9b; display: block; font-size: 16px; min-height: 48px; overflow: hidden; font-weight: bold; line-height: 1.4; margin-bottom: 5px;\">\u7a93\u53e3\u306e\u4e00\u5143\u5316\u3067\u51e6\u7406\u52b9\u7387\u304c\u5927\u304d\u304f\u5411\u4e0a\u3002\u592a\u967d\u5149\u95a2\u9023\u306e\u76f8\u8ac7\u7a93\u53e3\u30fb\u4fee\u7406\u53d7\u4ed8<\/span><br \/>\n<span style=\"display: block; color: #333;\">\u7dcf\u5408\u5bb6\u96fb\u30e1\u30fc\u30ab\u30fc J\u793e\u69d8<\/span><br \/>\n<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div style=\"margin: 50px auto; text-align: center;\"><a class=\"pc\" href=\"https:\/\/ntn-bpo.jp\/contact\/\"> <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/> <\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e8%a7%a3%e8%aa%ac\/\">\u89e3\u8aac<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u81ea\u793e\u4f01\u696d\u306b\u5c0e\u5165\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u306a\u3089\u3001\u696d\u52d9\u81ea\u4f53\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u65b9\u6cd5\u304c\u3042\u308a\u307e\u3059\u3002\u3057\u304b\u3057\u3001\u696d\u52d9\u59d4\u8a17\u3092\u884c\u3046\u3068\u304d\u306b\u306f\u3001\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u8ff7\u3063\u3066\u3057\u307e\u3046\u3082\u306e\u3067\u3059\u3002\u4eca\u56de\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u3068\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2394,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,12,13,20],"class_list":["post-2384","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-business-agency","tag-13","tag-20"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2384","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2384"}],"version-history":[{"count":10,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2384\/revisions"}],"predecessor-version":[{"id":6669,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2384\/revisions\/6669"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2394"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2384"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2384"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2384"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}