{"id":2188,"date":"2019-03-12T15:03:05","date_gmt":"2019-03-12T06:03:05","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2188"},"modified":"2025-06-02T17:46:03","modified_gmt":"2025-06-02T08:46:03","slug":"callcenter_choice","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_choice\/","title":{"rendered":"\u9867\u5ba2\u5bfe\u5fdc\u3092\u5f37\u5316\uff01\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u3084\u6ce8\u610f\u70b9\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/image_4-1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30b5\u30fc\u30d3\u30b9\u306e\u9078\u3073\u65b9\u3068\u306f\uff1f\u691c\u8a0e\u3059\u308b\u969b\u306b\u30c1\u30a7\u30c3\u30af\u3059\u3079\u304d\u30b7\u30b9\u30c6\u30e0\u306a\u3069\u3092\u89e3\u8aac\" width=\"728\" 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992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: 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id=\"rtoc-4\" >\u983c\u308a\u306b\u306a\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9078\u3093\u3067\u554f\u3044\u5408\u308f\u305b\u3088\u3046\uff01<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9078\u3076\u3068\u304d\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u30bf\u30a4\u30d7\u3084\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u80fd\u529b\u3092\u306f\u3058\u3081\u3068\u3057\u3066\u3001\u591a\u89d2\u7684\u306b\u30c1\u30a7\u30c3\u30af\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u578b\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u578b\u306e\u4e21\u65b9\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3057\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5145\u5b9f\u3057\u305f\u7814\u4fee\u30d7\u30ed\u30b0\u30e9\u30e0\u3082\u7528\u610f\u3057\u3066\u3044\u307e\u3059\u3002\u5c02\u9580\u7684\u306a\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3082\u4efb\u305b\u3089\u308c\u308b\u306a\u3069\u3001\u3042\u3089\u3086\u308b\u9762\u306b\u304a\u3044\u3066\u983c\u3082\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3059\u3002\u307e\u305a\u306f\u554f\u3044\u5408\u308f\u305b\u3066\u3001\u59d4\u8a17\u306e\u898b\u7a4d\u3092\u4f9d\u983c\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"rtoc-5\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u6a5f\u80fd<\/h2>\n<p><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280-1024x682.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3059\u308b\u6a5f\u80fd\" width=\"600\" height=\"400\" class=\"aligncenter wp-image-4935\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280-1024x682.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/analysis-1841158_1280.jpg 1280w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u69d8\u3005\u306a\u6a5f\u80fd\u306b\u3088\u3063\u3066\u69cb\u7bc9\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u3053\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u306e\u304b\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-6\" >ACD (Automatic Call Distributor)<\/h3>\n<p>ACD (Automatic Call Distributor)\u306f\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u5165\u96fb\u3092\u81ea\u52d5\u7684\u306b\u7ba1\u7406\u30fb\u904b\u7528\u3059\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u7740\u4fe1\u547c\u81ea\u52d5\u5206\u914d\u88c5\u7f6e\u3068\u3082\u547c\u3070\u308c\u308b\u3082\u306e\u3067\u3001\u5165\u96fb\u304c\u3042\u3063\u305f\u6642\u306b\u3069\u306e\u3088\u3046\u306b\u632f\u308a\u5206\u3051\u308b\u304b\u306f\u3001\u4e8b\u524d\u306b\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u96fb\u8a71\u3092\u304b\u3051\u305f\u6642\u3001\u300c\u305f\u3060\u4eca\u96fb\u8a71\u304c\u8fbc\u307f\u5408\u3063\u3066\u3044\u307e\u3059\u3002\u3057\u3070\u3089\u304f\u304a\u5f85\u3061\u304f\u3060\u3055\u3044\u3002\u300d\u3068\u3044\u3063\u305f\u30a2\u30ca\u30a6\u30f3\u30b9\u304c\u6d41\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u3053\u308c\u3082ACD\u306e\u6a5f\u80fd\u306e1\u3064\u3067\u3059\u3002 \u4ed6\u306b\u3082\u304a\u5ba2\u69d8\u304b\u3089\u306e\u5165\u96fb\u3092\u9069\u5207\u306a\u90e8\u7f72\u3078\u81ea\u52d5\u3067\u7e4b\u3050\u30b9\u30ad\u30eb\u30d9\u30fc\u30b9\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u5bfe\u5fdc\u53ef\u80fd\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u30e9\u30f3\u30c0\u30e0\u306b\u632f\u308a\u5206\u3051\u308b\u30e9\u30f3\u30c0\u30e0\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u3044\u3063\u305f\u6a5f\u80fd\u3082\u3042\u308a\u307e\u3059\u3002ACD\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u5165\u96fb\u3092\u52b9\u7387\u826f\u304f\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u52b9\u7387\u5316\u3084\u304a\u5ba2\u69d8\u306e\u5f85\u3061\u6642\u9593\u3092\u6e1b\u3089\u3059\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-7\" >CTI (Computer Telephony Integration)<\/h3>\n<p>CTI (Computer Telephony Integration)\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u884c\u3046\u969b\u306b\u5fc5\u8981\u306b\u306a\u308b\u3001\u96fb\u8a71\u3084FAX\u3092\u30d1\u30bd\u30b3\u30f3\u3068\u9023\u643a\u3055\u305b\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u9867\u5ba2\u60c5\u5831\u306f\u30d1\u30bd\u30b3\u30f3\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u591a\u3044\u3067\u3059\u304c\u3001\u305d\u308c\u3092CTI\u306b\u3088\u3063\u3066\u96fb\u8a71\u3068\u9023\u643a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u305f\u6642\u306b\u3059\u3050\u30d1\u30bd\u30b3\u30f3\u4e0a\u306b\u3042\u308b\u9867\u5ba2\u306e\u60c5\u5831\u3092\u78ba\u8a8d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u96fb\u8a71\u5bfe\u5fdc\u3068\u540c\u6642\u306b\u69d8\u3005\u306a\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u305f\u308a\u5165\u529b\u3057\u305f\u308a\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u696d\u52d9\u52b9\u7387\u304c\u30a2\u30c3\u30d7\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-8\" >PBX\uff08Private Branch eXchanger\uff09<\/h3>\n<p>PBX\uff08Private Branch eXchanger\uff09\u306f\u69cb\u5185\u4ea4\u63db\u6a5f\u306e\u3053\u3068\u3067\u3001\u96fb\u8a71\u306e\u5916\u7dda\u3068\u5185\u7dda\u3001\u3082\u3057\u304f\u306f\u5185\u7dda\u540c\u58eb\u3092\u63a5\u7d9a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306b\u306a\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002PBX\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f1a\u793e\u306e\u4ee3\u8868\u756a\u53f7\u306b\u304b\u304b\u3063\u3066\u304d\u305f\u304a\u5ba2\u69d8\u304b\u3089\u306e\u96fb\u8a71\u3092\u5185\u7dda\u3078\u8ee2\u9001\u3055\u305b\u308b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u4e3b\u306a\u6a5f\u80fd\u3068\u3057\u3066\u306f\u3001\u7279\u5b9a\u306e\u96fb\u8a71\u756a\u53f7\u304b\u3089\u306e\u7740\u4fe1\u3092\u6307\u5b9a\u3057\u305f\u5185\u7dda\u756a\u53f7\u306e\u307f\u306b\u7740\u4fe1\u3055\u305b\u308b\u7740\u4fe1\u5236\u5fa1\u3001\u6307\u5b9a\u3057\u305f\u5185\u7dda\u756a\u53f7\u304b\u3089\u306e\u767a\u4fe1\u3092\u6307\u5b9a\u3057\u305f\u5916\u7dda\u756a\u53f7\u3067\u767a\u4fe1\u3055\u305b\u308b\u767a\u4fe1\u5236\u5fa1\u306a\u3069\u304c\u3042\u308a\u307e\u3059\u3002\u6570\u591a\u304f\u306e\u62e0\u70b9\u3092\u6301\u3064\u4f01\u696d\u3067\u306f\u3001\u5404\u62e0\u70b9\u306bPBX\u3092\u8a2d\u7f6e\u3057\u305d\u308c\u305e\u308c\u306e\u96fb\u8a71\u6a5f\u3092\u5185\u7dda\u5316\u3059\u308b\u3068\u3044\u3063\u305f\u6d3b\u7528\u3082\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-9\" >CRM (Customer Relationship Management)<\/h3>\n<p>CRM (Customer Relationship Management)\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u6642\u306a\u3069\u306b\u5229\u7528\u3055\u308c\u3066\u3044\u308b\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002Customer Relationship Management\u306f\u300c\u9867\u5ba2\u7ba1\u7406\u300d\u3092\u610f\u5473\u3059\u308b\u8a00\u8449\u3067\u3001CRM\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u306e\u540d\u524d\u3084\u4f4f\u6240\u3068\u3044\u3063\u305f\u60c5\u5831\u306f\u3082\u3061\u308d\u3093\u3001\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3084\u8cfc\u8cb7\u5c65\u6b74\u306a\u3069\u69d8\u3005\u306a\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u30c1\u30fc\u30e0\u5185\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u901a\u8a71\u76f8\u624b\u306e\u60c5\u5831\u3092\u77ac\u6642\u306b\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u696d\u52d9\u52b9\u7387\u5316\u3084\u5fdc\u5bfe\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-10\" 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id=\"rtoc-11\" >SMS\u9001\u4fe1\u30b5\u30fc\u30d3\u30b9<\/h3>\n<p>\u643a\u5e2f\u96fb\u8a71\u306eSMS\uff08\u30b7\u30e7\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30b5\u30fc\u30d3\u30b9\uff09\u3092\u9001\u4fe1\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u672c\u4eba\u78ba\u8a8d\u3084\u901a\u77e5\u3001\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u3092\u884c\u3046\u969b\u306b\u3088\u304f\u5229\u7528\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u4e00\u822c\u7684\u306a\u30e1\u30fc\u30eb\u914d\u4fe1\u30b5\u30fc\u30d3\u30b9\u306b\u6bd4\u3079\u308b\u3068\u3001\u5230\u9054\u7387\u304c\u9ad8\u3044\u3001\u958b\u5c01\u7387\u304c\u9ad8\u3044\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4e00\u6589\u9001\u4fe1\u304c\u53ef\u80fd\u3001\u4e88\u7d04\u914d\u4fe1\u8a2d\u5b9a\u304c\u3067\u304d\u308b\u3001\u30b9\u30de\u30db\u30a2\u30d7\u30ea\u3084Web\u30b5\u30fc\u30d3\u30b9\u3068\u9023\u643a\u3067\u304d\u308b\u306a\u3069\u306e\u7279\u5fb4\u3082\u3042\u308a\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u5c0e\u5165\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-12\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3068\u6539\u5584\u4f8b<\/h2>\n<p><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-1024x683.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3068\u6539\u5584\u4f8b\" width=\"600\" height=\"400\" class=\"aligncenter wp-image-4936\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/plan-3716541_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3069\u306e\u3088\u3046\u306a\u6539\u5584\u304c\u3067\u304d\u308b\u306e\u304b\u3001\u5177\u4f53\u4f8b\u3092\u4ea4\u3048\u306a\u304c\u3089\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-13\" >CTI\u306b\u3088\u308b\u696d\u52d9\u6539\u5584\u4f8b<\/h3>\n<p>CTI\u3092\u5c0e\u5165\u3057\u305f\u5834\u5408\u306e\u6539\u5584\u4f8b\u3068\u3057\u3066\u3001\u5fdc\u5bfe\u30b9\u30d4\u30fc\u30c9\u306e\u5411\u4e0a\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u304a\u5ba2\u69d8\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u304c\u3042\u3063\u305f\u6642\u3001\u307e\u305a\u500b\u4eba\u60c5\u5831\u3092\u78ba\u8a8d\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u30b1\u30fc\u30b9\u304c\u591a\u3044\u3067\u3059\u3002\u4e00\u5ea6\u96fb\u8a71\u3092\u4fdd\u7559\u306b\u3057\u3001\u30d1\u30bd\u30b3\u30f3\u3067\u500b\u4eba\u60c5\u5831\u3092\u8abf\u3079\u3066\u3044\u308b\u3068\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3057\u307e\u3046\u305f\u3081\u3001\u304a\u5ba2\u69d8\u3092\u5f85\u305f\u305b\u308b\u3053\u3068\u306b\u306a\u308a\u6e80\u8db3\u5ea6\u304c\u4f4e\u4e0b\u3057\u3066\u3057\u307e\u3046\u6050\u308c\u304c\u3042\u308a\u307e\u3059\u3002CTI\u3092\u5c0e\u5165\u3057\u3001\u30b3\u30fc\u30eb\u3092\u53d7\u3051\u53d6\u3063\u305f\u6642\u306b\u77ac\u6642\u306b\u9867\u5ba2\u306e\u30d7\u30ed\u30d5\u30a1\u30a4\u30eb\u3092\u8868\u793a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u3066\u304a\u304f\u3053\u3068\u3067\u3001\u304a\u5ba2\u69d8\u3092\u5f85\u305f\u305b\u308b\u3053\u3068\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u5fdc\u5bfe\u54c1\u8cea\u3084\u304a\u5ba2\u69d8\u306e\u6e80\u8db3\u5ea6\u3092\u6539\u5584\u3057\u305f\u3044\u3068\u3044\u3046\u6642\u306b\u3001CTI\u306f\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-14\" >CRM\u306b\u3088\u308b\u696d\u52d9\u6539\u5584\u4f8b<\/h3>\n<p>CRM\u3092\u5c0e\u5165\u3057\u305f\u3053\u3068\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u304c\u3057\u3084\u3059\u304f\u306a\u3063\u305f\u3068\u3044\u3046\u4e8b\u4f8b\u304c\u6570\u591a\u304f\u3042\u308a\u307e\u3059\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u7acb\u3066\u308b\u6642\u306f\u3001\u304a\u5ba2\u69d8\u306e\u8da3\u5473\u8da3\u5411\u3084\u50be\u5411\u3092\u3057\u3063\u304b\u308a\u628a\u63e1\u3057\u3066\u304a\u304b\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002CRM\u306b\u306f\u5206\u6790\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u305d\u308c\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u3082\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u30c7\u30fc\u30bf\u306e\u53ce\u96c6\u30fb\u5206\u6790\u304c\u3057\u3084\u3059\u304f\u306a\u308c\u3070\u696d\u52d9\u306e\u8ca0\u62c5\u3082\u5927\u5e45\u306b\u6e1b\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-15\" 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id=\"rtoc-16\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306b\u306f\u69d8\u3005\u306a\u7a2e\u985e\u304c\u3042\u308b\u305f\u3081\u3001\u9078\u3076\u6642\u306b\u306f\u305d\u308c\u305e\u308c\u306e\u7279\u5fb4\u3092\u7406\u89e3\u3057\u3066\u304a\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3053\u304b\u3089\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-17\" 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id=\"rtoc-19\" 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id=\"rtoc-20\" >\u4fa1\u683c\u30fb\u8cbb\u7528<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u4fa1\u683c\u3084\u8cbb\u7528\u306f\u3001\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd\u3084\u56de\u7dda\u6570\u306a\u3069\u306b\u3088\u3063\u3066\u5927\u304d\u304f\u5909\u308f\u3063\u3066\u304d\u307e\u3059\u3002\u57fa\u672c\u7684\u306b\u306f\u6a5f\u80fd\u304c\u5897\u3048\u308c\u3070\u5897\u3048\u308b\u307b\u3069\u4fa1\u683c\u306f\u9ad8\u304f\u306a\u3063\u3066\u3044\u304f\u306e\u3067\u3001\u307e\u305a\u306f\u4e88\u7b97\u306e\u7dda\u5f15\u3092\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u305d\u306e\u4e0a\u3067\u3001\u5099\u308f\u3063\u3066\u3044\u308b\u6a5f\u80fd\u3068\u4fa1\u683c\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u898b\u306a\u304c\u3089\u3001\u59d4\u8a17\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-21\" 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https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/sakiphotoPAR539121109_TP_V-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/sakiphotoPAR539121109_TP_V-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/sakiphotoPAR539121109_TP_V-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/sakiphotoPAR539121109_TP_V.jpg 1600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\uff08\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\uff09\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u6ce8\u610f\u3057\u305f\u3044\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<h3 id=\"rtoc-25\" 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border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div style=\"margin:50px auto; text-align:center;\">\n  <a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n    <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n  <\/a>\n<\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e8%a7%a3%e8%aa%ac\/\">\u89e3\u8aac<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u904b\u7528\u3059\u308b\u6642\u306b\u5fc5\u8981\u306b\u306a\u308b\u69d8\u3005\u306a\u6a5f\u80fd\u3092\u5099\u3048\u305f\u30b7\u30b9\u30c6\u30e0\u3067\u3059\u3002\u4eca\u56de\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3084\u9078\u3073\u65b9\u306a\u3069\u306b\u3064\u3044\u3066\u3001\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002 \u9867\u5ba2\u5bfe\u5fdc\u306e\u30bf\u30a4\u30d7\u306f\uff1f\u30aa\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_choice\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2174,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,12,13,20],"class_list":["post-2188","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-business-agency","tag-13","tag-20"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2188","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2188"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2188\/revisions"}],"predecessor-version":[{"id":6558,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2188\/revisions\/6558"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2174"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2188"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2188"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2188"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}