{"id":2183,"date":"2019-03-12T15:02:19","date_gmt":"2019-03-12T06:02:19","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2183"},"modified":"2025-02-28T13:31:06","modified_gmt":"2025-02-28T04:31:06","slug":"profit_efficiency","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/profit_efficiency\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5229\u76ca\u306b\u3064\u306a\u3052\u308b\u30b3\u30c4\u3068\u306f\uff1f\u5916\u90e8\u59d4\u8a17\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308d\u3046\uff01"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/image_2-2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5229\u76ca\u306b\u3064\u306a\u3052\u308b\u30b3\u30c4\u3068\u306f\uff1f\u5916\u90e8\u59d4\u8a17\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308d\u3046\uff01\" width=\"728\" \/><\/p>\n<p>\u9867\u5ba2\u3068\u4f01\u696d\u3092\u7d50\u3073\u4ed8\u3051\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u3001\u52b9\u679c\u7684\u306b\u904b\u7528\u3059\u308c\u3070\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u4f01\u696d\u5229\u76ca\u306e\u5411\u4e0a\u304c\u671f\u5f85\u51fa\u6765\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u4eca\u56de\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5916\u90e8\u59d4\u8a17\u3059\u308b\u969b\u306e\u57fa\u790e\u77e5\u8b58\u3084\u30ce\u30a6\u30cf\u30a6\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n  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alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3068\u306f\uff1f\" width=\"600\" height=\"400\" class=\"aligncenter wp-image-4778\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/phone-1074238_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u8acb\u3051\u8ca0\u3063\u3066\u3044\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3068\u306f\u3001\u4e3b\u306b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u96fb\u30fb\u53d7\u4fe1\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u9867\u5ba2\u3084\u898b\u8fbc\u307f\u5ba2\u304b\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304b\u304b\u3063\u3066\u304f\u308b\u96fb\u8a71\u306b\u5bfe\u5fdc\u3059\u308b\u696d\u52d9\u306e\u305f\u3081\u3001\u5148\u65b9\u306e\u30cb\u30fc\u30ba\u306b\u5408\u81f4\u3057\u305f\u56de\u7b54\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u4f01\u696d\u306e\u5229\u76ca\u3078\u3068\u3064\u306a\u3052\u308b\u696d\u52d9\u3060\u3068\u3044\u3048\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u7279\u5fb4\u306f\u3001\u76f8\u624b\u304c\u3059\u3067\u306b\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u8208\u5473\u3092\u6301\u3063\u305f\u72b6\u614b\u3067\u96fb\u8a71\u3092\u304b\u3051\u3066\u304f\u308b\u3068\u3044\u3046\u70b9\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4e0a\u624b\u304f\u5bfe\u5fdc\u3057\u3066\u5148\u65b9\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308c\u3070\u3001\u81ea\u793e\u306e\u5229\u76ca\u3078\u3068\u3064\u306a\u3052\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u304c\u4f01\u696d\u306e\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306b\u304b\u3051\u3066\u304f\u308b\u5185\u5bb9\u306f\u4fee\u7406\u4f9d\u983c\u30fb\u4e0d\u660e\u70b9\u306e\u76f8\u8ac7\u30fb\u5404\u7a2e\u7533\u8fbc\u307f\u306a\u3069\u591a\u5c90\u306b\u304a\u3088\u3073\u307e\u3059\u3002\u6628\u4eca\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3067\u306f\u96fb\u8a71\u53d7\u4ed8\u306b\u9650\u3089\u305a\u3001\u30e1\u30fc\u30eb\u30fb\u30c1\u30e3\u30c3\u30c8\u30fb\u81ea\u793e\u30b5\u30a4\u30c8\u4e0a\u306e\u30d5\u30a9\u30fc\u30e0\u306a\u3069\u69d8\u3005\u306a\u7d4c\u8def\u304b\u3089\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u53d7\u3051\u4ed8\u3051\u3066\u3044\u308b\u3068\u3053\u308d\u3082\u73cd\u3057\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u3055\u3089\u306bIVR(\u81ea\u52d5\u97f3\u58f0\u5bfe\u5fdc)\u3068\u547c\u3070\u308c\u308b\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3082\u696d\u754c\u5185\u3067\u9032\u3093\u3067\u304a\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5185\u3067\u9867\u5ba2\u5bfe\u5fdc\u306e\u52b9\u7387\u304c\u4e0a\u304c\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u3001\u5148\u65b9\u306e\u30cb\u30fc\u30ba\u3092\u5145\u5206\u306b\u6e80\u8db3\u3055\u305b\u308b\u3060\u3051\u306e\u5bfe\u5fdc\u3092\u5b9f\u65bd\u3059\u308b\u306e\u306f\u3001\u305d\u3046\u7c21\u5358\u3067\u306f\u306a\u3044\u3068\u3044\u3046\u5074\u9762\u3082\u3042\u308a\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u304c\u96e3\u3057\u3044\u7406\u7531\u306f\u4e3b\u306b2\u3064\u3042\u308a\u3001\u305d\u306e1\u3064\u304c\u300c\u9867\u5ba2\u306e\u60c5\u5831\u304c\u306a\u3044\u300d\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002\u8ab0\u304c\u96fb\u8a71\u3092\u304b\u3051\u3066\u304f\u308b\u304b\u308f\u304b\u3089\u306a\u3044\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3067\u306f\u3001\u76f8\u624b\u306e\u5e74\u9f62\u3084\u6027\u5225\u3001\u3069\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u554f\u3044\u5408\u308f\u305b\u306a\u306e\u304b\u3068\u3044\u3063\u305f\u3053\u3068\u304c\u4e0d\u660e\u306e\u72b6\u614b\u304b\u3089\u306e\u30b9\u30bf\u30fc\u30c8\u3068\u306a\u308a\u307e\u3059\u3002\u3069\u3093\u306a\u8981\u671b\u306b\u3082\u5373\u5ea7\u306b\u9069\u5207\u306a\u5bfe\u5fdc\u3092\u3059\u308b\u306b\u306f\u3001\u5e45\u5e83\u3044\u77e5\u8b58\u3068\u7d4c\u9a13\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u3082\u3046\u4e00\u3064\u306e\u7406\u7531\u306f\u3001\u300c\u9ad8\u5ea6\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u304c\u6c42\u3081\u3089\u308c\u308b\u300d\u3053\u3068\u3067\u3059\u3002\u96fb\u8a71\u3092\u304b\u3051\u3066\u304f\u308b\u306e\u306f\u6a5f\u5acc\u306e\u3044\u3044\u4eba\u3070\u304b\u308a\u3067\u306f\u306a\u304f\u3001\u3068\u304d\u306b\u306f\u6fc0\u6012\u3057\u305f\u76f8\u624b\u304b\u3089\u306e\u30af\u30ec\u30fc\u30e0\u3092\u53d7\u3051\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3044\u3063\u305f\u30b1\u30fc\u30b9\u3067\u5bfe\u5fdc\u3092\u8aa4\u308b\u3068\u3001\u3055\u3089\u306b\u5148\u65b9\u306e\u6012\u308a\u3092\u8cb7\u3063\u3066\u554f\u984c\u304c\u5927\u304d\u304f\u306a\u3063\u3066\u3057\u307e\u3044\u304c\u3061\u3067\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3092\u884c\u3046\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b9\u30bf\u30c3\u30d5\u306b\u306f\u3001\u512a\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u304c\u8981\u6c42\u3055\u308c\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-2\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3078\u306e\u59d4\u8a17\u3092\u691c\u8a0e\u3059\u308b\u969b\u306f\u3001\u307e\u305a\u3069\u306e\u3088\u3046\u306a\u696d\u52d9\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u306e\u304b\u3092\u628a\u63e1\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u4e00\u822c\u7684\u306b\u8acb\u3051\u8ca0\u3063\u3066\u3044\u308b\u696d\u52d9\u5185\u5bb9\u306b\u306f\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u3082\u306e\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-3\" 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id=\"rtoc-4\" 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id=\"rtoc-12\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9\u306f\uff1f<\/h2>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306f\u9867\u5ba2\u3078\u306e\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u57fa\u672c\u3068\u306a\u308b\u305f\u3081\u3001\u81ea\u793e\u4e8b\u696d\u3068\u306e\u30de\u30c3\u30c1\u30f3\u30b0\u304c\u91cd\u8981\u3067\u3059\u3002\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306e\u7a2e\u985e\u306b\u3064\u3044\u3066\u306f\u4ee5\u4e0b\u3092\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3 id=\"rtoc-13\" 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https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/sakiphotoPAR541031158_TP_V-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/sakiphotoPAR541031158_TP_V-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/sakiphotoPAR541031158_TP_V.jpg 1600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u540c\u3058\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3068\u8a00\u3048\u3069\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u7570\u306a\u308b\u30b9\u30ad\u30eb\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u304a\u3044\u3066\u7279\u306b\u91cd\u8981\u8996\u3055\u308c\u308b\u306e\u306f\u6b21\u306e\u3088\u3046\u306a\u30b9\u30ad\u30eb\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-17\" 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id=\"rtoc-18\" 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id=\"rtoc-19\" >\u67d4\u8edf\u306a\u5224\u65ad\u529b<\/h3>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3067\u306f\u4f1a\u8a71\u306e\u4e2d\u3067\u9867\u5ba2\u306e\u8981\u671b\u3084\u30cb\u30fc\u30ba\u3092\u63a2\u308a\u306a\u304c\u3089\u3001\u6700\u9069\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u3092\u63a2\u3063\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306b\u5f93\u3063\u3066\u8a71\u3092\u9032\u3081\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u67d4\u8edf\u306b\u5224\u65ad\u3057\u3066\u5bfe\u5fdc\u3092\u6c7a\u3081\u3066\u3044\u304f\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u4f1a\u8a71\u306e\u4e3b\u5c0e\u6a29\u304c\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5074\u306b\u3042\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u3068\u3063\u3066\u3001\u5224\u65ad\u529b\u306f\u696d\u7e3e\u3092\u5927\u304d\u304f\u5de6\u53f3\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-20\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u4e3b\u306a\u9055\u3044\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3044\u3066\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306f\u53d7\u4fe1\u696d\u52d9\u3067\u3042\u308a\u30d1\u30c3\u30b7\u30d6\u306a\u30b9\u30bf\u30a4\u30eb\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306f\u767a\u4fe1\u696d\u52d9\u306a\u306e\u3067\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30b9\u30bf\u30a4\u30eb\u3067\u3042\u308b\u3068\u8a00\u3048\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u304a\u3044\u3066\u306f\u57fa\u672c\u7684\u306b\u65e2\u5b58\u9867\u5ba2\u304c\u5bfe\u8c61\u3068\u306a\u308b\u305f\u3081\u3001\u9867\u5ba2\u3068\u306e\u5fc3\u7406\u7684\u306a\u8ddd\u96e2\u611f\u304c\u6bd4\u8f03\u7684\u8fd1\u3044\u3068\u3044\u3046\u70b9\u304c\u7279\u5fb4\u3067\u3059\u3002\u5982\u4f55\u306b\u3057\u3066\u9867\u5ba2\u306e\u76ee\u7684\u3084\u8981\u671b\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u51fa\u6765\u308b\u304b\u3069\u3046\u304b\u304c\u30ad\u30fc\u30dd\u30a4\u30f3\u30c8\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3067\u3082\u65e2\u5b58\u9867\u5ba2\u306b\u5411\u3051\u3066\u767a\u4fe1\u3059\u308b\u3053\u3068\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u4e00\u822c\u7684\u306b\u306f\u898b\u8fbc\u307f\u9867\u5ba2\u306b\u5bfe\u3059\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u591a\u3044\u3067\u3059\u3002\u898b\u8fbc\u307f\u9867\u5ba2\u306f\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u307e\u3060\u3042\u307e\u308a\u77e5\u8b58\u3092\u6301\u3063\u3066\u3044\u306a\u3044\u305f\u3081\u3001\u5fc3\u7406\u7684\u306a\u8ddd\u96e2\u611f\u304c\u6bd4\u8f03\u7684\u9060\u3081\u306b\u306a\u308a\u307e\u3059\u3002\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3067\u306f\u3053\u3046\u3057\u305f\u5fc3\u7406\u7684\u306a\u8ddd\u96e2\u611f\u3092\u4e0a\u624b\u304f\u7e2e\u3081\u3066\u4fe1\u983c\u3092\u7372\u5f97\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u76f4\u63a5\u58f2\u4e0a\u3084\u5951\u7d04\u6570\u306e\u5897\u52a0\u306b\u7e4b\u304c\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u304c\u91cd\u8981\u3060\u3068\u601d\u308f\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u4e2d\u9577\u671f\u7684\u306a\u89b3\u70b9\u304b\u3089\u898b\u308c\u3070\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3082\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3082\u540c\u69d8\u306b\u4f01\u696d\u5229\u76ca\u306b\u3068\u3063\u3066\u91cd\u8981\u306a\u696d\u52d9\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-21\" >\u5229\u76ca\u3092\u4e0a\u3052\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4\u306f\uff1f<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u8fd1\u5e74\u9700\u8981\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b\u696d\u614b\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u3084\u6ce8\u529b\u3057\u3066\u3044\u308b\u30dd\u30a4\u30f3\u30c8\u3082\u305d\u308c\u305e\u308c\u7570\u306a\u308a\u307e\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3067\u52b9\u7387\u7684\u306b\u5229\u76ca\u3092\u4e0a\u3052\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9078\u3076\u306b\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u3092\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<h3 id=\"rtoc-22\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI<\/h3>\n<p>KPI\u306fKey Performance Indicator\u306e\u7565\u79f0\u3067\u3001\u65e5\u672c\u8a9e\u3067\u306f\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u3068\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002\u696d\u52d9\u306b\u304a\u3051\u308b\u76ee\u6a19\u9054\u6210\u7387\u306e\u8a08\u6e2c\u3092\u76ee\u7684\u3068\u3057\u305f\u6307\u6a19\u3067\u3042\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u754c\u3067\u3082\u91cd\u8981\u306a\u8981\u7d20\u306e1\u3064\u3067\u3059\u3002\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u304a\u3044\u3066\u306f\u4e00\u822c\u7684\u306b\u300c\u5fdc\u7b54\u7387\u300d\u300cSL(\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb)\u300d\u300cAHT(\u5e73\u5747\u51e6\u7406\u6642\u9593)\u300d\u300cCS(\u9867\u5ba2\u6e80\u8db3\u5ea6)\u300d\u306a\u3069\u304c\u91cd\u8981\u8996\u3055\u308c\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u5fdc\u7b54\u7387\u306f\u53d7\u4fe1\u306b\u5bfe\u3057\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5fdc\u7b54\u51fa\u6765\u305f\u5272\u5408\u3001SL\u306f\u7740\u4fe1\u304b\u3089\u5fdc\u7b54\u307e\u3067\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u306e\u3053\u3068\u3067\u3059\u3002AHT\u306f1\u4ef6\u3042\u305f\u308a\u306e\u89e3\u6c7a\u306b\u304b\u304b\u3063\u305f\u5e73\u5747\u6642\u9593\u3001CS\u306f\u30a2\u30f3\u30b1\u30fc\u30c8\u306a\u3069\u306b\u3088\u3063\u3066\u77e5\u308a\u5f97\u305f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-23\" >\n\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306e\u30b3\u30c4<\/h3>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u306e\u30b3\u30c4\u306f\u3001\u81ea\u793e\u304b\u3089\u7a4d\u6975\u7684\u306b\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3066\u3057\u3063\u304b\u308a\u3057\u305f\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3057\u3066\u3082\u3089\u3046\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u96fb\u8a71\u5bfe\u5fdc\u306e\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb\u3067\u3059\u304c\u3001\u81ea\u793e\u306e\u793e\u54e1\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u3001\u5546\u54c1\u77e5\u8b58\u3084\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\u3092\u719f\u77e5\u3057\u3066\u3082\u3089\u3046\u305f\u3081\u306b\u306f\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u5145\u5b9f\u3055\u305b\u3066\u304a\u304f\u3053\u3068\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u4e88\u60f3\u51fa\u6765\u308b\u7bc4\u56f2\u3067\u3088\u304f\u3042\u308b\u8cea\u554f\u3068\u305d\u306e\u56de\u7b54\u4f8b\u3092\u8a18\u8f09\u3057\u3066\u304a\u304f\u306a\u3069\u3059\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u7d4c\u9a13\u5024\u306b\u5de6\u53f3\u3055\u308c\u305a\u4e00\u5b9a\u6c34\u6e96\u4ee5\u4e0a\u306e\u5bfe\u5fdc\u529b\u3092\u62c5\u4fdd\u51fa\u6765\u308b\u3067\u3057\u3087\u3046\u3002IVR\u5c0e\u5165\u6e08\u307f\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u59d4\u8a17\u3059\u308b\u5834\u5408\u306f\u3001\u81ea\u793e\u306e\u516c\u5f0f\u30db\u30fc\u30e0\u30da\u30fc\u30b8\u306bFAQ\u3092\u8a2d\u3051\u3066\u9023\u52d5\u3055\u305b\u308b\u3068\u3044\u3046\u306e\u30821\u3064\u306e\u9078\u629e\u80a2\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-24\" >\u5229\u76ca\u3092\u4e0a\u3052\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4\u306f\uff1f<\/h2>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3092\u5f97\u610f\u3068\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9078\u3076\u969b\u306e\u91cd\u8981\u30dd\u30a4\u30f3\u30c8\u306f\u6b21\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n<h3 id=\"rtoc-25\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI<\/h3>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u3067\u306f\u300c\u30b3\u30fc\u30eb\u6570\u300d\u300c\u30b3\u30f3\u30bf\u30af\u30c8\u7387\u300d\u300c\u51e6\u7406\u6642\u9593 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id=\"rtoc-26\" 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https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/skills-3371153_1920-1536x750.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/skills-3371153_1920-780x380.jpg 780w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/skills-3371153_1920-660x322.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/skills-3371153_1920.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" 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id=\"rtoc-30\" 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17\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u3068\u3044\u3046\u4f01\u696d\u306f\u3001\u4e00\u5ea6\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306b\u554f\u3044\u5408\u308f\u305b\u3066\u307f\u308b\u3068\u3044\u3044\u306e\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p><style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nma>rgin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}<\/p>\n<p><P>\n<\/p>\n<\/style>\n<p><P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; 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alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%8a%b9%e7%8e%87%e5%8c%96\/\">\u696d\u52d9\u52b9\u7387\u5316<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e6%94%b9%e5%96%84\/\">\u696d\u52d9\u6539\u5584<\/a> <a 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