{"id":2160,"date":"2019-02-18T14:38:54","date_gmt":"2019-02-18T05:38:54","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2160"},"modified":"2025-07-31T19:10:07","modified_gmt":"2025-07-31T10:10:07","slug":"callcenter_quality","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_quality\/","title":{"rendered":"\u3010\u7528\u8a9e\u96c6\u3011Vol.12 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u306f\u4f55\u3067\u6e2c\u308b\uff1f\u91cd\u8981\u306a\u6307\u6a19\u3092\u3054\u7d39\u4ecb"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/55909e285d1a39606559f815eeaf294b-1.jpg\" alt=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.12 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u306f\u4f55\u3067\u6e2c\u308b\uff1f\u91cd\u8981\u306a\u6307\u6a19\u3092\u3054\u7d39\u4ecb\" width=\"728\" \/><br 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_system\/\">CMS<\/a>\u3092\u5c0e\u5165\u3057\u3066\u3001\u7740\u4fe1\u6570\u3084\u5fdc\u5bfe\u72b6\u6cc1\u3092\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u96c6\u8a08\u3057\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u54c1\u8cea\u5411\u4e0a\u306b\u65e5\u3005\u52aa\u3081\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u5fdc\u7b54\u7387\u306e\u4f4e\u4e0b\u306f\u5165\u96fb\u6570\u306e\u5897\u52a0\u3084\u3001\u5fdc\u7b54\u4ef6\u6570\u306e\u3044\u305a\u308c\u304b\u306b\u3088\u3063\u3066\u5f15\u304d\u8d77\u3053\u3055\u308c\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u4f01\u696d\u304c\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u6253\u3061\u51fa\u3057\u305f\u308a\u3001\u30d7\u30ec\u30b9\u30ea\u30ea\u30fc\u30b9\u3092\u51fa\u3057\u305f\u5834\u5408\u306b\u306f\u5165\u96fb\u6570\u306e\u6025\u5897\u304c\u4e88\u60f3\u3055\u308c\u307e\u3059\u3002\u305d\u306e\u5834\u5408\u306b\u306f\u3042\u3089\u304b\u3058\u3081\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u305d\u306e\u65e8\u3092\u5468\u77e5\u3055\u305b\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u6574\u5099\u3059\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u5fdc\u7b54\u7387\u4f4e\u4e0b\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-2\" 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data-sheets-root=\"1\">\u95a2\u9023\u8a18\u4e8b\uff1a<a class=\"in-cell-link\" href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/measure-the-quality-of-a-call-center\/\" target=\"_blank\" rel=\"noopener\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u3092\u6e2c\u308b\u7a3c\u50cd\u7387\u3068\u5360\u6709\u7387\u3068\u306f\uff1f<\/a><\/span><\/p>\n<h2 id=\"rtoc-3\" >\u5360\u6709\u7387<\/h2>\n<p>\u300c\u5360\u6709\u7387\u300d\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u7a3c\u50cd\u6642\u9593\u306b\u5bfe\u3057\u3066\u3001\u3069\u306e\u304f\u3089\u3044\u9867\u5ba2\u5bfe\u5fdc\u306b\u5f93\u4e8b\u3057\u3066\u3044\u308b\u304b\u306e\u5272\u5408\u3067\u3059\u3002<br \/>\n\u9867\u5ba2\u5bfe\u5fdc\u306b\u306f\u901a\u8a71\u30fb\u4fdd\u7559\u30fb\u5f8c\u51e6\u7406\u304c\u542b\u307e\u308c\u3001\u9867\u5ba2\u5bfe\u5fdc\u4ee5\u5916\u306e\u6642\u9593\u306b\u306f\u96fb\u8a71\u306e\u5f85\u6a5f\u6642\u9593\u304c\u5f53\u3066\u306f\u307e\u308a\u307e\u3059\u3002<\/p>\n<p>\u3057\u305f\u304c\u3063\u3066\u3001\u5360\u6709\u7387\u306f\uff08\u901a\u8a71\u6642\u9593\uff0b\u4fdd\u7559\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593\uff09\u00f7\uff08\u901a\u8a71\u6642\u9593\uff0b\u4fdd\u7559\u6642\u9593\uff0b\u5f8c\u51e6\u7406\u6642\u9593\uff0b\u96fb\u8a71\u306e\u5f85\u6a5f\u6642\u9593\uff09\u3067\u7b97\u51fa\u3055\u308c\u307e\u3059\u3002<\/p>\n<p>\u5360\u6709\u7387\u3082\u7a3c\u50cd\u7387\u540c\u69d8\u3001100\uff05\u306b\u8fd1\u3051\u308c\u3070\u3044\u3044\u3068\u3044\u3046\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5360\u6709\u7387\u306f\u9ad8\u3059\u304e\u308b\u3068\u7e41\u5fd9\u306b\u3088\u308a\u30df\u30b9\u306e\u30ea\u30b9\u30af\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3057\u3001\u305d\u308c\u306b\u3068\u3082\u306a\u3063\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4f4e\u3059\u304e\u308b\u3068\u4eba\u4ef6\u8cbb\u3092\u304b\u3051\u3059\u304e\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u751f\u7523\u6027\u3092\u4fdd\u3064\u3053\u3068\u3092\u512a\u5148\u3059\u308b\u3068\u3001\u5360\u6709\u7387\u306e\u76ee\u5b89\u306f70\uff05\u524d\u5f8c\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-4\" 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text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_quality\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2157,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,18,21,22,20],"class_list":["post-2160","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-18","tag-21","tag-22","tag-20"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2160"}],"version-history":[{"count":8,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2160\/revisions"}],"predecessor-version":[{"id":6798,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2160\/revisions\/6798"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2157"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2160"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2160"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}