{"id":2150,"date":"2019-02-12T14:37:33","date_gmt":"2019-02-12T05:37:33","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2150"},"modified":"2025-06-16T09:55:41","modified_gmt":"2025-06-16T00:55:41","slug":"callcenter_operation","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_operation\/","title":{"rendered":"\u3010\u7528\u8a9e\u96c6\u3011Vol.10 \u3053\u308c\u3060\u3051\u306f\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c02\u9580\u7528\u8a9e\u301c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u7ba1\u7406\u7de8\u301c"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/366e95c1eb326c419e9030440af8eae1-1.jpg\" alt=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.10 \u3053\u308c\u3060\u3051\u306f\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c02\u9580\u7528\u8a9e\u301c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u7ba1\u7406\u7de8\u301c\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5f79\u7acb\u3064\u7528\u8a9e\u96c6\u3067\u3059\u3002<br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3088\u304f\u4f7f\u308f\u308c\u308b\u8a00\u8449\u3084\u5c02\u9580\u7528\u8a9e\u3092\u308f\u304b\u308a\u3084\u3059\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_system\/\">\u30dc\u30a4\u30b9\u30ed\u30ae\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0<\/a>\u3092\u4f7f\u7528\u3057\u3066\u304a\u308a\u3001\u304a\u5ba2\u69d8\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u901a\u8a71\u5185\u5bb9\u3092\u97f3\u58f0\u30c7\u30fc\u30bf\u3068\u3057\u3066\u4fdd\u5b58\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u306f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u84c4\u7a4d\u3057\u3066\u3044\u304f\u3053\u3068\u3067\u5546\u54c1\u958b\u767a\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-3\" 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id=\"rtoc-4\" >\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3<\/h2>\n<p>\u300c\u30aa\u30da\u30ec\u30fc\u30b7\u30e7\u30f3\u300d\u3068\u306f\u3001\u4e00\u822c\u7684\u306b\u64cd\u4f5c\u3084\u4f5c\u696d\u3092\u610f\u5473\u3057\u307e\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc 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container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br 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target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e7%94%a8%e8%aa%9e%e9%9b%86\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7528\u8a9e\u96c6<\/a> <a 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href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_operation\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2148,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[11,18,23],"class_list":["post-2150","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-center","tag-call-center","tag-18","tag-23"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2150","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2150"}],"version-history":[{"count":5,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2150\/revisions"}],"predecessor-version":[{"id":6658,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2150\/revisions\/6658"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/2148"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2150"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2150"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2150"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}