{"id":2116,"date":"2019-02-06T15:54:22","date_gmt":"2019-02-06T06:54:22","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2116"},"modified":"2025-08-08T20:22:14","modified_gmt":"2025-08-08T11:22:14","slug":"teleapo_talkscript","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/outbound\/teleapo_talkscript\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30ec\u30a2\u30dd\u6210\u7d04\u7387\u306f\uff1f\u5e73\u5747\u5024\u3084\u6210\u679c\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u3092\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/image_181019_1.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u306e\u30c6\u30ec\u30a2\u30dd\u3067\u6210\u7d04\u7387\u3092\u30a2\u30c3\u30d7\u3059\u308b\u306b\u306f\uff01\uff1f\u96fb\u8a71\u30c8\u30fc\u30af\u3084\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u30b3\u30c4\u3092\u5fb9\u5e95\u89e3\u8aac\uff01\" width=\"728\" \/><br \/>\n\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u306e\u30c6\u30ec\u30a2\u30dd\u696d\u52d9\u306f\u3001\u76f4\u63a5\u7684\u306b\u58f2\u4e0a\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u696d\u52d9\u3067\u3059\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u3067\u6210\u7d04\u7387\u3092\u4e0a\u3052\u308b\u306b\u306f\u3001\u96fb\u8a71\u30c8\u30fc\u30af\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u4f55\u3092\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3059\u308c\u3070\u826f\u3044\u304b\u304c\u5206\u304b\u3089\u306a\u3044\u3001\u3068\u3044\u3046\u4eba\u306f\u591a\u3044\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30c6\u30ec\u30a2\u30dd\u3067\u6210\u7d04\u7387\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\" \/><\/a><\/p>\n<h2 id=\"rtoc-1\" >\u30c6\u30ec\u30a2\u30dd\u306e\u5e73\u5747\u30a2\u30dd\u7387\u306f\u3069\u308c\u304f\u3089\u3044\u304b\uff1f<\/h2>\n<p>\u4e00\u8a00\u3067\u30c6\u30ec\u30a2\u30dd\u3068\u3044\u3063\u3066\u3082\u5185\u5bb9\u306f\u3055\u307e\u3056\u307e\u3067\u3042\u308a\u3001\u3069\u3053\u3067\u7dda\u5f15\u304d\u3059\u308b\u306e\u304b\u306b\u3088\u3063\u3066\u30a2\u30dd\u7387\u304c\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u696d\u754c\u30fb\u5546\u6750\u3054\u3068\u306e\u30a2\u30dd\u7387\u3068\u3001\u30a2\u30dd\u7387\u306b\u5f71\u97ff\u3092\u53ca\u307c\u3059\u8981\u56e0\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-2\" >\u696d\u754c\u30fb\u5546\u6750\u3054\u3068\u306e\u5e73\u5747\u30a2\u30dd\u7387<\/h3>\n<p><strong>\u30c6\u30ec\u30a2\u30dd\u306b\u304a\u3051\u308b\u30a2\u30dd\u30a4\u30f3\u30c8\u7372\u5f97\u7387\uff08\u30a2\u30dd\u7387\uff09\u306f\u3001\u4e00\u822c\u7684\u306b1\uff5e5\uff05\u7a0b\u5ea6\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3068\u304f\u306bBtoB\u5546\u6750\u306e\u5834\u5408\u3001\u610f\u601d\u6c7a\u5b9a\u8005\u306b\u76f4\u63a5\u3064\u306a\u304c\u308b\u307e\u3067\u306b\u6642\u9593\u304c\u304b\u304b\u308b\u305f\u3081\u3001\u30a2\u30dd\u7387\u306f1\uff5e2\uff05\u7a0b\u5ea6\u304c\u5e73\u5747\u7684\u3067\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u3001\u5358\u4fa1\u304c\u4f4e\u304f\u3001\u5373\u6c7a\u304c\u53ef\u80fd\u306aBtoC\u5546\u6750\u3067\u306f5\uff05\u4ee5\u4e0a\u306b\u306a\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u696d\u754c\u3084\u6271\u3046\u5546\u6750\u306e\u7279\u6027\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u65b9\u6cd5\u306b\u3088\u3063\u3066\u3082\u5e73\u5747\u5024\u306b\u306f\u5dee\u304c\u898b\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" >\u30a2\u30dd\u7387\u306b\u5f71\u97ff\u3059\u308b\u4e3b\u306a\u8981\u56e0<\/h3>\n<p><strong>\u30a2\u30dd\u7387\u306b\u306f\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u30ea\u30b9\u30c8\u306e\u7cbe\u5ea6\u3084\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u5185\u5bb9\u3001\u62c5\u5f53\u8005\u306e\u30b9\u30ad\u30eb\u3001\u3055\u3089\u306b\u306f\u67b6\u96fb\u6642\u9593\u5e2f\u3068\u3044\u3063\u305f\u8907\u6570\u306e\u8981\u7d20\u304c\u95a2\u4fc2\u3057\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u3068\u304f\u306bBtoB\u3067\u306f\u3001\u901a\u96fb\u7387\uff08\u96fb\u8a71\u304c\u3064\u306a\u304c\u308b\u78ba\u7387\uff09\u304c\u4f4e\u304f\u306a\u308a\u304c\u3061\u3067\u3001\u5168\u4f53\u306e\u6210\u679c\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u696d\u52d9\u306e\u9032\u6357\u7ba1\u7406\u3084\u30a2\u30dd\u4ef6\u6570\u306e\u76ee\u6a19\u8a2d\u5b9a\u306b\u3082\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u305f\u3081\u3001\u4e8b\u524d\u306b\u9069\u5207\u306a\u57fa\u6e96\u3092\u8a2d\u5b9a\u3057\u3066\u304a\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-4\" >\u30a2\u30dd\u7387\u6539\u5584\u306b\u76f4\u7d50\u3059\u308b\u30c6\u30ec\u30a2\u30dd\u696d\u52d9\u306e\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u30c6\u30ec\u30a2\u30dd\u306f\u304c\u3080\u3057\u3083\u3089\u306b\u67b6\u96fb\u3057\u3066\u3082\u6210\u529f\u3059\u308b\u308f\u3051\u3067\u306f\u306a\u304f\u3001\u30a2\u30dd\u6570\u30fb\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u62bc\u3055\u3048\u3066\u304a\u304f\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30a2\u30dd\u7387\u6539\u5584\u306b\u76f4\u7d50\u3059\u308b\u30c6\u30ec\u30a2\u30dd\u696d\u52d9\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-5\" >\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3068\u30ea\u30b9\u30c8\u306e\u6700\u9069\u5316<\/h3>\n<p><strong>\u30a2\u30dd\u7387\u3092\u9ad8\u3081\u308b\u306b\u306f\u3001\u9069\u5207\u306a\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u524d\u63d0\u3068\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n<p>\u696d\u7a2e\u30fb\u696d\u614b\u30fb\u4f01\u696d\u898f\u6a21\u306a\u3069\u3001\u5546\u6750\u3068\u306e\u89aa\u548c\u6027\u304c\u9ad8\u3044\u5c5e\u6027\u3092\u5206\u6790\u3057\u3001\u898b\u8fbc\u307f\u5ea6\u306e\u9ad8\u3044\u4f01\u696d\u306b\u7d5e\u308a\u8fbc\u3080\u3053\u3068\u3067\u3001\u6210\u679c\u306e\u5e95\u4e0a\u3052\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u6700\u65b0\u306e\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u3092\u6d3b\u7528\u3057\u3066\u30ea\u30b9\u30c8\u3092\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3059\u308b\u3053\u3068\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u63a5\u89e6\u5148\u306e\u90e8\u7f72\u3084\u5f79\u8077\u8005\u60c5\u5831\u304c\u4e0d\u660e\u78ba\u306a\u307e\u307e\u3067\u306f\u3001\u901a\u96fb\u7387\u3084\u30a2\u30dd\u7387\u306b\u60aa\u5f71\u97ff\u3092\u53ca\u307c\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-6\" >\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u6539\u5584<\/h3>\n<p><strong>\u8a71\u3057\u65b9\u304c\u4e0a\u624b\u3044\u4eba\u306e\u591a\u304f\u306f\u3001\u81ea\u7136\u306a\u6d41\u308c\u3067\u5546\u8ac7\u306b\u3064\u306a\u3052\u308b\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3044\u307e\u3059\u3002<\/strong><\/p>\n<p>\u5192\u982d\u3067\u76f8\u624b\u306e\u8b66\u6212\u5fc3\u3092\u548c\u3089\u3052\u3001\u8981\u70b9\u3092\u7aef\u7684\u306b\u4f1d\u3048\u308b\u69cb\u6210\u304c\u57fa\u672c\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3084\u65ad\u308a\u6587\u53e5\u306b\u5bfe\u3059\u308b\u5fdc\u916c\u8a71\u6cd5\u3082\u3001\u4e8b\u524d\u306b\u30c6\u30f3\u30d7\u30ec\u30fc\u30c8\u5316\u3057\u3066\u304a\u304f\u3068\u5bfe\u5fdc\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u73fe\u5834\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53cd\u6620\u3057\u3001\u5e38\u306b\u6539\u5584\u3092\u52a0\u3048\u3066\u3044\u304f\u3053\u3068\u304c\u6210\u679c\u5411\u4e0a\u306e\u9375\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-7\" >\u67b6\u96fb\u6642\u9593\u30fb\u983b\u5ea6\u306e\u5de5\u592b<\/h3>\n<p><strong>\u30a2\u30dd\u7387\u306f\u3001\u67b6\u96fb\u3059\u308b\u30bf\u30a4\u30df\u30f3\u30b0\u3084\u56de\u6570\u306b\u3088\u3063\u3066\u3082\u5909\u5316\u3057\u307e\u3059\u3002<\/strong><\/p>\n<p>BtoB\u306e\u5834\u5408\u3001\u6708\u66dc\u3084\u795d\u65e5\u660e\u3051\u306e\u5348\u524d\u4e2d\u306f\u3064\u306a\u304c\u308a\u306b\u304f\u304f\u3001\u706b\u66dc\uff5e\u6728\u66dc\u306e10\uff5e12\u6642\u300114\uff5e16\u6642\u304c\u6bd4\u8f03\u7684\u597d\u307e\u308c\u307e\u3059\u3002<\/p>\n<p>1\u4ef6\u3054\u3068\u306b\u901a\u96fb\u3067\u304d\u306a\u304b\u3063\u305f\u304b\u3089\u3068\u3044\u3063\u3066\u8ae6\u3081\u305a\u3001\u65e5\u3092\u7a7a\u3051\u3066\u8907\u6570\u56de\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u7c98\u308a\u5f37\u3055\u3082\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u901a\u96fb\u7387\u306e\u50be\u5411\u3092\u628a\u63e1\u3057\u306a\u304c\u3089\u3001\u9069\u5207\u306a\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u306e\u67b6\u96fb\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u304c\u3001\u5b89\u5b9a\u3057\u305f\u6210\u679c\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-8\" >\u5916\u6ce8\u3068\u5185\u88fd\u306e\u9055\u3044\u3068\u9078\u3073\u65b9<\/h2>\n<p>\u30c6\u30ec\u30a2\u30dd\u3092\u5b9f\u65bd\u3059\u308b\u969b\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30fb\u5916\u6ce8\u3092\u3059\u308b\u3079\u304d\u306a\u306e\u304b\u3001\u30a4\u30f3\u30cf\u30a6\u30b9\u30fb\u5185\u88fd\u3067\u5b8c\u7d50\u3059\u308b\u3079\u304d\u306a\u306e\u304b\u306e\u9078\u629e\u3092\u8feb\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u5916\u6ce8\u3068\u5185\u88fd\u306e\u9055\u3044\u3068\u9078\u3073\u65b9\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u5916\u6ce8\u306e\u7279\u5fb4\u3068\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<\/h3>\n<p><strong>\u5916\u6ce8\u3067\u306f\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3084\u5c02\u7528\u306e\u901a\u8a71\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u5373\u6226\u529b\u3068\u3057\u3066\u306e\u904b\u7528\u304c\u53ef\u80fd\u3067\u3059\u3002<\/strong><\/p>\n<p>\u7279\u306bBtoB\u306b\u7279\u5316\u3057\u305f\u30c6\u30ec\u30a2\u30dd\u4ee3\u884c\u4f1a\u793e\u3092\u9078\u3076\u3053\u3068\u3067\u3001\u5c02\u9580\u6027\u306e\u9ad8\u3044\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u5546\u6750\u7406\u89e3\u3084\u4f01\u696d\u6587\u5316\u306e\u5171\u6709\u306b\u306f\u6642\u9593\u3092\u8981\u3059\u308b\u305f\u3081\u3001\u4e8b\u524d\u306e\u7814\u4fee\u3084\u60c5\u5831\u63d0\u4f9b\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5951\u7d04\u5185\u5bb9\u3084\u6210\u679c\u6307\u6a19\uff08KPI\uff09\u306e\u8a2d\u5b9a\u3092\u660e\u78ba\u306b\u3057\u3001\u696d\u52d9\u306e\u900f\u660e\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5185\u88fd\u30fb\u5916\u6ce8\u306e\u3044\u305a\u308c\u306b\u3082\u30e1\u30ea\u30c3\u30c8\u30fb\u8ab2\u984c\u304c\u3042\u308b\u305f\u3081\u3001\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u3084\u76ee\u6a19\u306b\u5fdc\u3058\u3066\u9069\u5207\u306b\u5224\u65ad\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" >\u5185\u88fd\u306e\u7279\u5fb4\u3068\u5c0e\u5165\u6642\u306e\u6ce8\u610f\u70b9<\/h3>\n<p><strong>\u5185\u88fd\u5316\u306e\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u81ea\u793e\u5546\u6750\u3078\u306e\u7406\u89e3\u5ea6\u304c\u9ad8\u304f\u3001\u67d4\u8edf\u306a\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u70b9\u3067\u3059\u3002<\/strong><\/p>\n<p>\u793e\u5185\u3067\u30ce\u30a6\u30cf\u30a6\u3092\u84c4\u7a4d\u3067\u304d\u308b\u305f\u3081\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u6d3b\u52d5\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3067\u3001\u5c02\u9580\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u4f53\u5236\u69cb\u7bc9\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u4eba\u6750\u78ba\u4fdd\u30fb\u80b2\u6210\u306b\u624b\u9593\u3084\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\u3068\u3044\u3046\u8ab2\u984c\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u77ed\u671f\u7684\u306b\u30a2\u30dd\u7387\u3092\u9ad8\u3081\u308b\u306b\u306f\u3001\u696d\u52d9\u52b9\u7387\u3084\u30b9\u30af\u30ea\u30d7\u30c8\u6539\u5584\u306a\u3069\u306e\u30ce\u30a6\u30cf\u30a6\u304c\u5fc5\u8981\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-11\" >\u6210\u7d04\u7387\u3092\u9ad8\u3081\u308b\u30c6\u30ec\u30a2\u30dd\u306e\u30b3\u30c4\u3092\u3064\u304b\u3080<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4734\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/fc03b45a480871069a729ebc84eb891e-1024x538.jpg\" alt=\"\u6210\u7d04\u7387\u3092\u9ad8\u3081\u308b\u30c6\u30ec\u30a2\u30dd\u306e\u30b3\u30c4\u3092\u3064\u304b\u3080\" width=\"600\" height=\"315\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/fc03b45a480871069a729ebc84eb891e-1024x538.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/fc03b45a480871069a729ebc84eb891e-300x158.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/fc03b45a480871069a729ebc84eb891e-768x404.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/fc03b45a480871069a729ebc84eb891e-1536x807.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/fc03b45a480871069a729ebc84eb891e-660x347.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/fc03b45a480871069a729ebc84eb891e.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306f\u3001\u4f01\u696d\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8ca9\u58f2\u3059\u308b\u305f\u3081\u306e\u300c\u98db\u3073\u8fbc\u307f\u55b6\u696d\u30fb\u96fb\u8a71\u7248\u300d\u3068\u3082\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u3067\u6210\u7d04\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u7d50\u3076\u3053\u3068\u304c\u7b2c\u4e00\u6b69\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u660e\u308b\u304f\u5143\u6c17\u306a\u58f0\u3067\u8a71\u3057\u639b\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u96fb\u8a71\u3067\u4f1d\u308f\u308b\u58f0\u306f\u4f4e\u304f\u611f\u3058\u3089\u308c\u308b\u306e\u3067\u3001\u5c11\u3057\u9ad8\u3081\u306e\u30c8\u30fc\u30f3\u3092\u610f\u8b58\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u96fb\u8a71\u306e\u76ee\u7684\u306b\u3064\u3044\u3066\u306f\u6700\u521d\u306b\u306f\u3063\u304d\u308a\u544a\u3052\u308b\u3053\u3068\u304c\u5927\u4e8b\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u306a\u304b\u3067\u3082\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3067\u306f\u6210\u7d04\u7387\u306e\u9ad8\u3055\u304c\u6c42\u3081\u3089\u308c\u308b\u3053\u3068\u304c\u5927\u304d\u306a\u7279\u5fb4\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u96fb\u8a71\u306e\u9014\u4e2d\u3067\u5207\u3089\u308c\u308b\u3068\u524d\u3078\u9032\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u305b\u3093\u3002\u3057\u304b\u3057\u3001\u9867\u5ba2\u306e\u4e8b\u60c5\u306b\u914d\u616e\u3057\u306a\u3044\u3067\u3001\u4e00\u65b9\u7684\u306b\u8a71\u3057\u639b\u3051\u308b\u3068\u9006\u52b9\u679c\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u8d8a\u3057\u306b\u4f1d\u308f\u308b\u7269\u97f3\u306b\u3088\u3063\u3066\u3001\u76f8\u624b\u306e\u72b6\u6cc1\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u76f8\u624b\u304c\u5fd9\u3057\u305d\u3046\u306a\u3068\u304d\u306f\u3001\u6539\u3081\u3066\u304b\u3051\u76f4\u3059\u3053\u3068\u3092\u4f1d\u3048\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u3067\u306e\u6210\u7d04\u306b\u306f\u3001\u6700\u5f8c\u307e\u3067\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3048\u308b\u304b\u3069\u3046\u304b\u304c\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u304a\u3059\u3059\u3081\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5fb4\u3092\u3057\u3063\u304b\u308a\u4f1d\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u5de5\u592b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u5fc3\u3092\u6301\u305f\u306a\u3044\u3068\u308f\u304b\u3063\u305f\u5834\u5408\u306f\u3001\u6df1\u8ffd\u3044\u3059\u308b\u306e\u306f\u3088\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u9867\u5ba2\u306b\u304a\u793c\u306e\u8a00\u8449\u3092\u6dfb\u3048\u3066\u304b\u3089\u96fb\u8a71\u3092\u7d42\u308f\u3089\u305b\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u306e\u6210\u7d04\u7387\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u3059\u306b\u306f\u3001\u65ad\u3089\u308c\u3066\u843d\u3061\u8fbc\u3080\u3060\u3051\u3067\u306a\u304f\u524d\u5411\u304d\u306b\u306a\u308c\u308b\u3088\u3046\u306a\u6c17\u6301\u3061\u306e\u5207\u308a\u66ff\u3048\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-12\" >\u6210\u7d04\u7387\u3068\u306f\uff1f\u6210\u7d04\u7387\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4<\/h2>\n<p>\u6210\u7d04\u7387\u3068\u306f\u3001\u30c6\u30ec\u30a2\u30dd\u3067\u5951\u7d04\u304c\u6210\u7acb\u3057\u305f\u5272\u5408\u306e\u3053\u3068\u3067\u3059\u3002\u4f8b\u3048\u3070\u300110\u4ef6\u30c6\u30ec\u30a2\u30dd\u3092\u884c\u3044\u5951\u7d04\u304c\u6210\u7acb\u3057\u305f\u6570\u304c3\u4ef6\u306a\u3089\u3001\u6210\u7d04\u7387\u306f30%\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6210\u7d04\u7387\u306f\u5168\u4f53\u306e\u58f2\u4e0a\u306b\u5f71\u97ff\u3057\u3066\u304f\u308b\u305f\u3081\u3001\u91cd\u8981\u306a\u6570\u5024\u3060\u3068\u3044\u3048\u307e\u3059\u3002\u3067\u306f\u3001\u6210\u7d04\u7387\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3069\u306e\u3088\u3046\u306a\u7279\u5fb4\u304c\u3042\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u30b3\u30fc\u30eb\u6570\u306eKPI\u304c\u660e\u78ba<\/h3>\n<p>\u6210\u7d04\u7387\u304c\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u30b3\u30fc\u30eb\u6570\u306eKPI\u3092\u660e\u78ba\u3057\u3066\u3044\u307e\u3059\u3002KPI\uff08Key Performance Indicator\uff09\u3068\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u8a2d\u5b9a\u3059\u308b\u8a55\u4fa1\u6307\u6a19\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u65e5\u672c\u8a9e\u3067\u306f\u3001\u300c\u91cd\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\u300d\u3068\u3082\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u76ee\u6a19\u304c\u300c\u6210\u7d04\u7387\u30a2\u30c3\u30d7\u300d\u3084\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a\u300d\u3060\u3051\u3060\u3068\u5206\u304b\u308a\u3065\u3089\u3044\u305f\u3081\u3001\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u5fc5\u8981\u306a\u9805\u76ee\u3092\u5177\u4f53\u7684\u306b\u6570\u5024\u5316\u3057\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306f\u6700\u7d42\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u3001\u3055\u307e\u3056\u307e\u306aKPI\u304c\u7b56\u5b9a\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u6210\u7d04\u7387\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u305f\u3044\u306a\u3089\u3001\u305d\u306e\u4e2d\u3067\u3082\u30b3\u30fc\u30eb\u6570\u306eKPI\u306b\u6ce8\u76ee\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u306f\u65ad\u3089\u308c\u308b\u306e\u304c\u5f53\u305f\u308a\u524d\u3067\u3059\u3002\u8a71\u3092\u805e\u3044\u3066\u3082\u3089\u3048\u306a\u304b\u3063\u305f\u3068\u3057\u3066\u3082\u843d\u3061\u8fbc\u307e\u305a\u306b\u3001\u3059\u3050\u306b\u6c17\u6301\u3061\u3092\u5207\u308a\u66ff\u3048\u3066\u96fb\u8a71\u3092\u304b\u3051\u7d9a\u3051\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u6570\u306e\u76ee\u6a19\u6570\u5024\u304c\u3042\u308b\u3068\u3001\u76ee\u6a19\u306b\u5411\u304b\u3063\u3066\u696d\u52d9\u3092\u884c\u3048\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-14\" >\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5fb9\u5e95\u5316<\/h3>\n<p>\u96fb\u8a71\u304c\u3064\u306a\u304c\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8aac\u660e\u304c\u66d6\u6627\u3060\u3068\u6210\u7d04\u306b\u3064\u306a\u304c\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u3001\u7d4c\u9a13\u304c\u5c11\u306a\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u3057\u3063\u304b\u308a\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5fb9\u5e95\u3057\u3066\u4f5c\u308a\u8fbc\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306f\u3001\u73fe\u5834\u3092\u3057\u3063\u304b\u308a\u628a\u63e1\u3057\u3066\u3044\u308b\u30d9\u30c6\u30e9\u30f3\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u610f\u898b\u3092\u53c2\u8003\u306b\u3059\u308b\u3068\u3001\u3088\u308a\u3088\u3044\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u304c\u51fa\u6765\u4e0a\u304c\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" >\u30b5\u30dd\u30fc\u30bf\u30fc\u306e\u8aac\u660e\u3084\u8a71\u3057\u65b9\u304c\u4e01\u5be7<\/h3>\n<p>\u6210\u7d04\u7387\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7279\u5fb4\u306f\u3001\u30b5\u30dd\u30fc\u30bf\u30fc\u306e\u8aac\u660e\u3084\u8a71\u3057\u65b9\u304c\u4e01\u5be7\u306a\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u30b5\u30dd\u30fc\u30bf\u30fc\u306e\u8aac\u660e\u3084\u8a71\u3057\u65b9\u304c\u4e01\u5be7\u3060\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5074\u304c\u597d\u611f\u3092\u6301\u3063\u3066\u3082\u3089\u3044\u3084\u3059\u3044\u30c8\u30fc\u30af\u306e\u4ed5\u65b9\u306b\u3064\u3044\u3066\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u8aac\u660e\u3084\u8a71\u3057\u65b9\u3092\u771f\u4f3c\u3059\u308b\u3053\u3068\u3067\u3001\u65e9\u304f\u30c8\u30fc\u30af\u30b9\u30ad\u30eb\u3092\u8eab\u306b\u3064\u3051\u3089\u308c\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-16\" >\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210\u3084\u5b9f\u8df5\u30fb\u898b\u76f4\u3057\u3082\u5927\u5207<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4735\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-1024x683.jpg\" alt=\"\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210\u3084\u5b9f\u8df5\u30fb\u898b\u76f4\u3057\u3082\u5927\u5207\" width=\"600\" height=\"400\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/b41e9024cb08fdaa021e48053af07ba4.jpg 1600w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u3092\u60f3\u5b9a\u3057\u5177\u4f53\u7684\u306a\u53d7\u3051\u7b54\u3048\u3092\u8a18\u8f09\u3057\u305f\u53f0\u672c\u306e\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n<p>\u3069\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3082\u540c\u3058\u54c1\u8cea\u306e\u5fdc\u5bfe\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308b\u305f\u3081\u306b\u306f\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u6210\u7d04\u7387\u3092\u30a2\u30c3\u30d7\u3055\u305b\u305f\u3044\u306a\u3089\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210\u306f\u3082\u3061\u308d\u3093\u306e\u3053\u3068\u3001\u5b9f\u8df5\u3084\u898b\u76f4\u3057\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u9042\u884c\u306b\u306f\u3001\u55b6\u696d\u53f0\u672c\uff08\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\uff09\u306e\u4f5c\u6210\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u3067\u306e\u6210\u7d04\u7387\u30a2\u30c3\u30d7\u306e\u305f\u3081\u306b\u306f\u3001\u5546\u54c1\u8ca9\u58f2\u3084\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u306b\u3064\u306a\u304c\u308b\u55b6\u696d\u53f0\u672c\u306e\u4f5c\u6210\u3092\u5fc3\u639b\u3051\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u307e\u305f\u3001\u4f5c\u6210\u3057\u305f\u55b6\u696d\u53f0\u672c\u306e\u5185\u5bb9\u3092\u3057\u3063\u304b\u308a\u628a\u63e1\u3057\u305f\u3046\u3048\u3067\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u6d3b\u304b\u3059\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u55b6\u696d\u53f0\u672c\u306b\u8a18\u8f09\u3055\u308c\u305f\u5185\u5bb9\u306b\u5f93\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u55b6\u696d\u53f0\u672c\u306b\u306f\u3001\u9867\u5ba2\u306e\u8cfc\u8cb7\u610f\u6b32\u306b\u7d50\u3073\u3064\u304f\u30bb\u30fc\u30eb\u30b9\u30c8\u30fc\u30af\u3092\u542b\u3081\u308b\u3053\u3068\u306f\u3001\u8a00\u3046\u307e\u3067\u3082\u306a\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u306e\u3046\u3048\u3067\u3001\u55b6\u696d\u53f0\u672c\u3092\u6d3b\u7528\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u62c5\u5f53\u8005\u304c\u57fa\u672c\u306b\u5fb9\u5e95\u3059\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>1\u6848\u4ef6\u3054\u3068\u306b\u30c8\u30fc\u30af\u5185\u5bb9\u3092\u632f\u308a\u8fd4\u308a\u3001\u6210\u7d04\u7387\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\u30d2\u30f3\u30c8\u3092\u307f\u3064\u3051\u308b\u3053\u3068\u3082\u5927\u4e8b\u306a\u30dd\u30a4\u30f3\u30c8\u3068\u3044\u3048\u307e\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u60c5\u5831\u306f\u5e38\u306b\u5909\u5316\u3059\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u90e8\u7f72\u3078\u306e\u901f\u3084\u304b\u306a\u53cd\u6620\u3082\u5fd8\u308c\u3066\u306f\u306a\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u62c5\u5f53\u8005\u304c\u5b89\u5fc3\u3057\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u3053\u306a\u305b\u308b\u305f\u3081\u306b\u3082\u3001\u55b6\u696d\u53f0\u672c\u306e\u60c5\u5831\u306e\u6700\u9069\u5316\u3092\u884c\u3044\u3001\u9867\u5ba2\u306e\u8cea\u554f\u306b\u7b54\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-17\" >\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u4f5c\u6210\u306e3\u8981\u7d20\u306f\uff1f<\/h3>\n<p>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u5185\u5bb9\u306f\u3001\u300c\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30c8\u30fc\u30af\u300d\u300c\u30e1\u30a4\u30f3\u30c8\u30fc\u30af\u300d\u300c\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u30c8\u30fc\u30af\u300d\u306e3\u8981\u7d20\u304b\u3089\u6210\u308a\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30c8\u30fc\u30af\u306f\u540d\u4e57\u308a\u3084\u6328\u62f6\u306a\u3069\u3001\u96fb\u8a71\u306e\u7b2c\u4e00\u58f0\u304b\u3089\u5c0e\u5165\u90e8\u5206\u306b\u3042\u305f\u308b\u30c8\u30fc\u30af\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30c8\u30fc\u30af\u306e\u8a71\u3057\u65b9\u3067\u3001\u76f8\u624b\u306b\u597d\u5370\u8c61\u3092\u6301\u3063\u3066\u3082\u3089\u3048\u308b\u304b\u304c\u6c7a\u307e\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u4e01\u5be7\u304b\u3064\u5206\u304b\u308a\u3084\u3059\u304f\u8a71\u3059\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u6b21\u306f\u30e1\u30a4\u30f3\u30c8\u30fc\u30af\u3067\u3059\u3002<\/p>\n<p>\u30e1\u30a4\u30f3\u30c8\u30fc\u30af\u306f\u3001\u50be\u8074\u30fb\u5171\u611f\u30fb\u554f\u8a3a\u30fb\u554f\u984c\u89e3\u6c7a\u30fb\u63d0\u6848\u3068\u3044\u3063\u305f\u69cb\u6210\u3067\u8a71\u3057\u307e\u3059\u3002<\/p>\n<p>\u307e\u305a\u306f\u76f8\u624b\u306e\u8a71\u3092\u3057\u3063\u304b\u308a\u805e\u304d\u3001\u76f8\u624b\u306e\u4e0d\u6e80\u3084\u7591\u554f\u70b9\u306b\u5171\u611f\u3057\u307e\u3059\u3002\u4e0d\u6e80\u306a\u70b9\u306a\u3069\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8cea\u554f\u3057\u305f\u5f8c\u3001\u554f\u984c\u89e3\u6c7a\u65b9\u6cd5\u3092\u8a71\u3057\u3066\u6700\u7d42\u7684\u306a\u6848\u3092\u63d0\u6848\u3057\u307e\u3059\u3002<\/p>\n<p>\u30e1\u30a4\u30f3\u30c8\u30fc\u30af\u304c\u7d42\u308f\u3063\u305f\u3089\u3001\u6700\u5f8c\u306f\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u30c8\u30fc\u30af\u3067\u3059\u3002\u6700\u5f8c\u306b\u8cea\u554f\u304c\u3042\u308b\u304b\u78ba\u8a8d\u3057\u305f\u308a\u3001\u7de0\u3081\u306e\u6328\u62f6\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n<p>\u30e1\u30a4\u30f3\u30c8\u30fc\u30af\u306e\u90e8\u5206\u3067\u5927\u5207\u306a\u7528\u4ef6\u306f\u7d42\u308f\u3063\u3066\u3044\u308b\u306e\u3067\u3001\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u30c8\u30fc\u30af\u306f\u9577\u304f\u306a\u308a\u3059\u304e\u306a\u3044\u3088\u3046\u306b\u7c21\u6f54\u306b\u307e\u3068\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-18\" >\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u4f5c\u6210\u306e\u624b\u9806\u306f\uff1f<\/h3>\n<p>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306f\u3001\u4ee5\u4e0b\u306e\u624b\u9806\u306b\u6cbf\u3063\u3066\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p>1. \u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5fb4\u3092\u307e\u3068\u3081\u308b<br \/>\n2. \u60f3\u5b9a\u3055\u308c\u308b\u4f1a\u8a71\u30d1\u30bf\u30fc\u30f3\u3092\u6d17\u3044\u51fa\u3059<br \/>\n3. \u4f1a\u8a71\u4f8b\u3092\u8003\u3048\u308b<br \/>\n4. \u69cb\u6210\u3092\u8003\u3048\u308b<br \/>\n5. \u5177\u4f53\u7684\u306a\u4f1a\u8a71\u6587\u3092\u4f5c\u6210\u3059\u308b<br \/>\n6. \u898b\u3084\u3059\u3044\u5f62\u5f0f\u306b\u307e\u3068\u3081\u308b<br \/>\n7. \u5b9f\u969b\u306b\u4f7f\u7528\u3057\u306a\u304c\u3089\u968f\u6642\u5909\u66f4\u3092\u52a0\u3048\u308b<\/p>\n<p>#\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5fb4\u3092\u307e\u3068\u3081\u308b<br \/>\n\u307e\u305a\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u53d6\u308a\u6271\u3046\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u8a73\u3057\u3044\u7279\u5fb4\u3092\u307e\u3068\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u3067\u4f7f\u3046\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u4f5c\u6210\u3059\u308b\u5834\u5408\u306f\u3001\u30bb\u30fc\u30eb\u30b9\u30dd\u30a4\u30f3\u30c8\u3084\u7af6\u5408\u4ed6\u793e\u3068\u5dee\u5225\u5316\u3067\u304d\u308b\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u3092\u307e\u3068\u3081\u308b\u306e\u304c\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>#\u60f3\u5b9a\u3055\u308c\u308b\u4f1a\u8a71\u30d1\u30bf\u30fc\u30f3\u3092\u6d17\u3044\u51fa\u3059<br \/>\n\u6b21\u306b\u3001\u5b9f\u969b\u306e\u96fb\u8a71\u3067\u60f3\u5b9a\u3055\u308c\u308b\u4f1a\u8a71\u30d1\u30bf\u30fc\u30f3\u3092\u8003\u3048\u3089\u308c\u308b\u9650\u308a\u6d17\u3044\u51fa\u3057\u307e\u3059\u3002<\/p>\n<p>\u30c6\u30ec\u30a2\u30dd\u306e\u5834\u5408\u306f\u3001\u65ad\u3089\u308c\u305f\u3068\u304d\u306e\u5207\u308a\u8fd4\u3057\u30c8\u30fc\u30af\u306a\u3069\u3092\u307e\u3068\u3081\u3066\u304a\u304f\u3068\u73fe\u5834\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u91cd\u5b9d\u3055\u308c\u307e\u3059\u3002\u904e\u53bb\u306e\u5fdc\u5bfe\u8a18\u9332\u3092\u30c1\u30a7\u30c3\u30af\u3057\u305f\u308a\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u52a0\u3048\u308b\u30d1\u30bf\u30fc\u30f3\u3092\u30ea\u30b9\u30c8\u5316\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n<p>#\u4f1a\u8a71\u4f8b\u3092\u8003\u3048\u308b<br \/>\n\u4f1a\u8a71\u30d1\u30bf\u30fc\u30f3\u3092\u8003\u3048\u305f\u5f8c\u306f\u3001\u5177\u4f53\u7684\u306b\u3069\u306e\u3088\u3046\u306b\u5bfe\u5fdc\u3059\u308b\u304b\u8003\u3048\u307e\u3059\u3002<\/p>\n<p>\u8aac\u660e\u306e\u4ed5\u65b9\u3084\u9867\u5ba2\u304b\u3089\u8cea\u554f\u3055\u308c\u305f\u3068\u304d\u306e\u5bfe\u5fdc\u65b9\u6cd5\u306a\u3069\u3001\u30b1\u30fc\u30b9\u3054\u3068\u306b\u7d30\u304b\u304f\u6c7a\u3081\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>#\u69cb\u6210\u3092\u8003\u3048\u308b<br \/>\n\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u571f\u53f0\u304c\u3067\u304d\u305f\u3089\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306b\u5fc5\u8981\u306a3\u8981\u7d20\u300c\u30aa\u30fc\u30d7\u30cb\u30f3\u30b0\u30c8\u30fc\u30af\u300d\u300c\u30e1\u30a4\u30f3\u30c8\u30fc\u30af\u300d\u300c\u30af\u30ed\u30fc\u30b8\u30f3\u30b0\u30c8\u30fc\u30af\u300d\u3092\u5143\u306b\u69cb\u6210\u3092\u8003\u3048\u307e\u3059\u3002<\/p>\n<p>\u30e1\u30a4\u30f3\u30c8\u30fc\u30af\u306e\u50be\u8074\u30fb\u5171\u611f\u30fb\u554f\u8a3a\u30fb\u554f\u984c\u89e3\u6c7a\u30fb\u63d0\u6848\u306b\u3064\u3044\u3066\u306f\u3001\u696d\u52d9\u306b\u3088\u3063\u3066\u306f\u5fc5\u8981\u306a\u3044\u8981\u7d20\u3092\u7701\u3044\u305f\u308a\u3001\u9806\u756a\u3092\u5909\u3048\u3066\u3082\u554f\u984c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>#\u5177\u4f53\u7684\u306a\u4f1a\u8a71\u6587\u3092\u4f5c\u6210\u3059\u308b<br \/>\n\u5927\u307e\u304b\u306a\u69cb\u6210\u304c\u6c7a\u307e\u3063\u305f\u3089\u3001\u5177\u4f53\u7684\u306a\u4f1a\u8a71\u6587\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u5074\u306e\u4f1a\u8a71\u6587\u306f\u30b7\u30f3\u30d7\u30eb\u3067\u3082\u554f\u984c\u3042\u308a\u307e\u305b\u3093\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u90e8\u5206\u306f\u5b9f\u969b\u306e\u5bfe\u5fdc\u3067\u305d\u306e\u307e\u307e\u8aad\u3093\u3067\u3082\u4f1a\u8a71\u304c\u6210\u308a\u7acb\u3064\u3088\u3046\u306b\u6587\u7ae0\u3092\u4f5c\u6210\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>#\u898b\u3084\u3059\u3044\u5f62\u5f0f\u306b\u307e\u3068\u3081\u308b<br \/>\n\u4f1a\u8a71\u6587\u307e\u3067\u4f5c\u6210\u3057\u305f\u3089\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u898b\u3084\u3059\u3044\u5f62\u5f0f\u306b\u307e\u3068\u3081\u307e\u3059\u3002Excel\u3084PowerPoint\u306a\u3069\u3067\u4f1a\u8a71\u306e\u30d5\u30ed\u30fc\u56f3\u3092\u4f5c\u6210\u3057\u3001\u9867\u5ba2\u60c5\u5831\u306a\u3069\u3068\u4e00\u7dd2\u306b\u4e26\u3079\u3066\u95b2\u89a7\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u30b1\u30fc\u30b9\u304c\u591a\u3044\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u3001\u7d19\u306e\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3082\u6e96\u5099\u3057\u3066\u304a\u304f\u306e\u3082\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u65b0\u4eba\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4e2d\u306b\u306f\u3001PC\u64cd\u4f5c\u306b\u6163\u308c\u3066\u304a\u3089\u305a\u30b9\u30e0\u30fc\u30ba\u306b\u4f7f\u3044\u3053\u306a\u305b\u306a\u3044\u4eba\u3082\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u7d19\u306e\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3082\u3042\u308c\u3070\u3001\u8ab0\u3067\u3082\u3059\u3050\u306b\u4f1a\u8a71\u6587\u3092\u30c1\u30a7\u30c3\u30af\u3067\u304d\u307e\u3059\u3002\u73fe\u5834\u306e\u72b6\u6cc1\u3092\u78ba\u8a8d\u3057\u305f\u4e0a\u3067\u3001\u6700\u3082\u4f7f\u3044\u3084\u3059\u3044\u5f62\u3067\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>#\u5b9f\u969b\u306b\u4f7f\u7528\u3057\u306a\u304c\u3089\u968f\u6642\u5909\u66f4\u3092\u52a0\u3048\u308b<br \/>\n\u5b8c\u6210\u3057\u305f\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u5b9f\u969b\u306b\u4f7f\u3063\u3066\u307f\u308b\u3068\u3001\u60f3\u5b9a\u3057\u3066\u3044\u306a\u304b\u3063\u305f\u4f1a\u8a71\u30d1\u30bf\u30fc\u30f3\u304c\u591a\u304b\u3063\u305f\u308a\u3001\u60f3\u5b9a\u3057\u305f\u4f1a\u8a71\u6587\u3060\u3051\u3067\u306f\u5341\u5206\u306b\u9867\u5ba2\u5fdc\u5bfe\u304c\u3067\u304d\u306a\u3044\u3068\u3044\u3063\u305f\u6539\u5584\u70b9\u304c\u898b\u3048\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>1\u5ea6\u5b8c\u6210\u3057\u305f\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306f\u4e00\u5b9a\u671f\u9593\u4f7f\u3044\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304b\u3089\u6539\u5584\u70b9\u3092\u5438\u3044\u4e0a\u3052\u3066\u6539\u8a02\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u5b9a\u671f\u7684\u306b\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u30d6\u30e9\u30c3\u30b7\u30e5\u30a2\u30c3\u30d7\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u54c1\u8cea\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-19\" >\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u4f5c\u6210\u6642\u306e\u6ce8\u610f\u70b9\u306f\uff1f<\/h3>\n<p>\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u4f5c\u6210\u3059\u308b\u969b\u306f\u3001\u3044\u304f\u3064\u304b\u6ce8\u610f\u3057\u305f\u65b9\u304c\u826f\u3044\u30dd\u30a4\u30f3\u30c8\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>#\u4f1a\u8a71\u6587\u5185\u306e\u656c\u8a9e\u306e\u4f7f\u3044\u65b9\u306b\u6ce8\u610f\u3059\u308b \u4f1a\u8a71\u6587\u3092\u4f5c\u6210\u3059\u308b\u969b\u306f\u3001\u7279\u306b\u656c\u8a9e\u306b\u6ce8\u610f\u3057\u307e\u3057\u3087\u3046\u3002<br \/>\n\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4e2d\u306b\u306f\u656c\u8a9e\u3067\u8a71\u3059\u3053\u3068\u306b\u6163\u308c\u3066\u304a\u3089\u305a\u3001\u9593\u9055\u3063\u3066\u4f7f\u3063\u3066\u3057\u307e\u3046\u4eba\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u9867\u5ba2\u306b\u5931\u793c\u304c\u306a\u3044\u3088\u3046\u306b\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u5185\u3067\u306f\u6b63\u78ba\u306a\u30c8\u30fc\u30af\u3092\u8a18\u8f09\u3059\u308b\u5fc5\u8981\u304c\u3042\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>#\u5b8c\u6210\u524d\u306b\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3057\u3066\u307f\u308b \u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u304c\u3067\u304d\u305f\u3089\u3001\u5b9f\u969b\u306b\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6e21\u3057\u3066\u3001\u4f7f\u7528\u3059\u308b\u524d\u306b\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<br \/>\n\u5b9f\u969b\u306b\u4f1a\u8a71\u6587\u3092\u8aad\u3093\u3067\u307f\u308b\u3068\u3001\u4e0d\u81ea\u7136\u306a\u4f1a\u8a71\u3084\u4f7f\u3044\u3065\u3089\u3044\u30d5\u30ec\u30fc\u30ba\u306a\u3069\u304c\u51fa\u3066\u304f\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u30ed\u30fc\u30eb\u30d7\u30ec\u30a4\u30f3\u30b0\u3067\u554f\u984c\u70b9\u3092\u6d17\u3044\u51fa\u3059\u3053\u3068\u3067\u3001\u3088\u308a\u5b8c\u6210\u5ea6\u306e\u9ad8\u3044\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6e21\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-20\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u3082<\/h2>\n<p>\u305d\u308c\u3067\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u4ee3\u884c\u306b\u306f\u3069\u3093\u306a\u696d\u52d9\u3092\u59d4\u8a17\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u4ee3\u884c\u306b\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u306e\u4f8b\u3092\u7d39\u4ecb\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p>\u4f01\u696d\u306e\u696d\u7e3e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u308b\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u5927\u5207\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u306a\u304b\u3067\u3082\u3001\u9867\u5ba2\u306e\u62e1\u5927\u306b\u306f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306f\u4e0d\u53ef\u6b20\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u306e\u305f \u3081\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5145\u5b9f\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-21\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a2e\u985e\u306f\uff1f<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5927\u304d\u304f\u5206\u3051\u308b\u3068\u3001\u9867\u5ba2\u304b\u3089\u306e\u53d7\u96fb\u306b\u5bfe\u5fdc\u3059\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u4e3b\u306b\u30c6\u30ec\u30a2\u30dd\u3092\u884c\u3046\u7a93\u53e3\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u308b\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3084\u4f7f\u3044\u65b9\u306b\u95a2\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u5e45\u5e83\u3044\u60a9\u307f\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u4e00\u65b9\u3001\u30c6\u30ec\u30a2\u30dd\u306f\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u30a2\u30d4\u30fc\u30eb\u3057\u3001\u5951\u7d04\u306b\u3064\u306a\u3052\u308b\u696d\u52d9\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-22\" >\u81ea\u793e\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u308b\u5834\u5408\u306e\u8cbb\u7528<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u898f\u6a21\u306a\u3069\u306b\u3082\u3088\u308a\u307e\u3059\u304c\u3001\u81ea\u793e\u3067\u7acb\u3061\u4e0a\u3052\u308b\u5834\u5408\u306f\u6570\u5341\u4e07\u5186\u301c\u6570\u767e\u4e07\u5186\u3068\u3044\u3046\u83ab\u5927\u306a\u8cbb\u7528\u304c\u304b\u304b\u308a\u307e\u3059\u3002<\/p>\n<p>\u5834\u6240\u3084\u5efa\u7269\u306e\u78ba\u4fdd\u3001\u30d1\u30bd\u30b3\u30f3\u3084\u96fb\u8a71\u6a5f\u306a\u3069\u306e\u8cfc\u5165\u3001\u96fb\u8a71\u56de\u7dda\u3084\u30cd\u30c3\u30c8\u56de\u7dda\u306e\u6e96\u5099\u3001\u4eba\u6750\u6559\u80b2\u306a\u3069\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306b\u5fc5\u8981\u306a\u8cbb\u7528\u306f\u6319\u3052\u308b\u3068\u30ad\u30ea\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-23\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u4ee3\u884c\u3059\u308b\u5834\u5408\u306e\u8cbb\u7528<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ee3\u884c\u3092\u5229\u7528\u3059\u308b\u3068\u3001\u83ab\u5927\u306a\u521d\u671f\u8cbb\u7528\u306f\u5fc5\u8981\u306a\u304f\u306a\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u4ee3\u884c\u696d\u8005\u304c\u4eba\u6750\u3092\u6559\u80b2\u3057\u3066\u304f\u308c\u308b\u306e\u3067\u5b89\u5fc3\u3067\u3059\u3002<\/p>\n<p>\u4ee3\u884c\u696d\u8005\u306b\u3082\u3088\u308a\u307e\u3059\u304c\u3001\u6708\u984d\u8cbb\u7528\u306f\u6570\u5343\u5186\u301c\u6570\u5341\u4e07\u5186\u7a0b\u5ea6\u3060\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u898f\u6a21\u304c\u305d\u308c\u7a0b\u5927\u304d\u304f\u306a\u3044\u306e\u3067\u3042\u308c\u3070\u30011\u301c5\u4e07\u5186\u7a0b\u5ea6\u3067\u904b\u7528\u3067\u304d\u308b\u30b1\u30fc\u30b9\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-24\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u6ce8\u3067\u6210\u7d04\u7387\u304c\u4e0a\u304c\u308b\uff1f<\/h2>\n<p>\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u6ce8\u3059\u308b\u3068\u6210\u7d04\u7387\u306f\u4e0a\u304c\u308b\u306e\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-25\" >\u5916\u6ce8\u6642\u306eKPI\u306e\u898b\u76f4\u3057\u306b\u3088\u308b\u751f\u7523\u6027\u5411\u4e0a<\/h3>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u6ce8\u3059\u308b\u5834\u5408\u3001\u73fe\u72b6\u3092\u5206\u6790\u3057\u554f\u984c\u70b9\u3092\u6d17\u3044\u51fa\u3059\u5fc5\u8981\u304c\u51fa\u3066\u304d\u307e\u3059\u3002\u3053\u306e\u3068\u304d\u306bKPI\u306e\u898b\u76f4\u3057\u3092\u884c\u3048\u3070\u3001\u751f\u7523\u6027\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u9069\u5207\u306aKPI\u3092\u7b56\u5b9a\u3067\u304d\u308c\u3070\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u884c\u52d5\u6307\u91dd\u3068\u306a\u308a\u751f\u7523\u6027\u5411\u4e0a\u306b\u5411\u3051\u3066\u5177\u4f53\u7684\u306a\u884c\u52d5\u306b\u79fb\u305b\u307e\u3059\u3002\u305d\u3057\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5168\u4f53\u306e\u751f\u7523\u6027\u304c\u5411\u4e0a\u3059\u308c\u3070\u3001\u6210\u7d04\u7387\u3082\u30a2\u30c3\u30d7\u3057\u3066\u304f\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-26\" >\u6210\u7d04\u7387\u304c\u4e0a\u304c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u3068\u306f\uff1f<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter wp-image-4736\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-1024x683.jpg\" alt=\"\u6210\u7d04\u7387\u304c\u4e0a\u304c\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eKPI\u3068\u306f\uff1f\" width=\"600\" height=\"400\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-1024x683.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-1536x1024.jpg 1536w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0ef2211e3be3704f95fd15133ab57e84.jpg 1920w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/p>\n<p>\u3053\u3053\u304b\u3089\u306f\u3001\u6210\u7d04\u7387\u3092\u4e0a\u3052\u305f\u3044\u3068\u304d\u306b\u5f79\u7acb\u3064KPI\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-27\" >\u30b3\u30fc\u30eb\u6570<\/h3>\n<p>\u30b3\u30fc\u30eb\u6570\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u5fdc\u5bfe\u3057\u305f\u56de\u6570\u306e\u3053\u3068\u3067\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6570\u3042\u308b\u6307\u6a19\u91ce\u4e2d\u3067\u3082\u3001\u57fa\u672c\u3068\u3055\u308c\u3066\u3044\u308b\u9805\u76ee\u3067\u3059\u3002KPI\u7b56\u5b9a\u306b\u53d6\u308a\u5165\u308c\u308b\u5834\u5408\u306f\u30011\u6642\u9593\u3042\u305f\u308a50\u301c60\u672c\u7a0b\u5ea6\u304c\u76ee\u5b89\u3060\u3068\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-28\" >CPH\uff08Cost Per Hour\uff09\uff0f1\u6642\u9593\u3042\u305f\u308a\u306e\u30b3\u30fc\u30eb\u672c\u6570<\/h3>\n<p>CPH\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u767a\u4fe1\u3057\u305f1\u6642\u9593\u3042\u305f\u308a\u306e\u30b3\u30fc\u30eb\u672c\u6570\u306e\u3053\u3068\u3067\u3059\u30021\u6642\u9593\u306e\u5bfe\u5fdc\u4ef6\u6570\u3092\u7a3c\u50cd\u6642\u9593\u3067\u5272\u308b\u3068\u3001CPH\u3092\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-29\" >\u30b3\u30f3\u30bf\u30af\u30c8\u7387<\/h3>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u7387\u306f\u3001\u9867\u5ba2\u3078\u96fb\u8a71\u304c\u3064\u306a\u304c\u3063\u305f\u5272\u5408\u306e\u3053\u3068\u3067\u3059\u3002\u30c6\u30ec\u30a2\u30dd\u3067\u6210\u7d04\u7387\u3092\u30a2\u30c3\u30d7\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u307e\u305a\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u7387\u3092\u4e0a\u3052\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u7387\u3092\u4e0a\u304c\u308b\u305f\u3081\u306b\u306f\u3001\u96fb\u8a71\u304c\u3064\u306a\u304c\u308a\u3084\u3059\u3044\u6642\u9593\u5e2f\u3092\u628a\u63e1\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u5e73\u65e5\u306e\u65e5\u4e2d\u306f\u4ed5\u4e8b\u3092\u3057\u3066\u3044\u308b\u65b9\u304c\u591a\u3044\u306e\u3067\u3001\u96fb\u8a71\u306b\u51fa\u3066\u3082\u3089\u3048\u308b\u78ba\u7387\u306f\u4f4e\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u5e73\u65e5\u306e\u304a\u663c\u9803\u3084\u5915\u65b9\u4ee5\u964d\u306a\u3069\u3001\u96fb\u8a71\u306b\u51fa\u3066\u3082\u3089\u3044\u3084\u3059\u3044\u6642\u9593\u5e2f\u306e\u65b9\u304c\u30b3\u30f3\u30bf\u30af\u30c8\u7387\u304c\u30a2\u30c3\u30d7\u3059\u308b\u306f\u305a\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-30\" >\u627f\u8afe\u7387<\/h3>\n<p>\u627f\u8afe\u7387\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u767a\u4fe1\u3057\u305f\u96fb\u8a71\u306e\u3046\u3061\u3001\u627f\u8afe\u307e\u3067\u306b\u81f3\u3063\u305f\u4ef6\u6570\u306e\u5272\u5408\u3067\u3059\u3002\u627f\u8afe\u4ef6\u6570\u00f7\u30b3\u30fc\u30eb\u6570\u3067\u627f\u8afe\u7387\u3092\u7b97\u51fa\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-31\" >SPC\uff08Sales Per Contact\uff09\uff0f\u6210\u7d04\u7387<\/h3>\n<p>SPC\u306f\u6210\u7d04\u7387\u306e\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u767a\u4fe1\u3057\u305f\u96fb\u8a71\u306e\u3046\u3061\u3001\u6210\u7d04\u307e\u3067\u306b\u81f3\u3063\u305f\u4ef6\u6570\u306e\u5272\u5408\u306e\u3053\u3068\u3067\u3059\u3002\u6210\u7d04\u7387\u306e\u4ef6\u6570\u00f7\u30b3\u30fc\u30eb\u6570\u3067\u8a08\u7b97\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u6210\u7d04\u7387\u304c\u4f4e\u3044\u5834\u5408\u3001\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u898b\u76f4\u3057\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-32\" >\u7a3c\u50cd\u7387<\/h3>\n<p>\u7a3c\u50cd\u7387\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u52e4\u52d9\u6642\u9593\u306b\u5bfe\u3057\u3066\u3001\u9867\u5ba2\u5fdc\u5bfe\u696d\u52d9\u306b\u3069\u306e\u304f\u3089\u3044\u306e\u6642\u9593\u5145\u3066\u3089\u308c\u305f\u304b\u793a\u3059\u6307\u6a19\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u5fdc\u5bfe\u306e\u6642\u9593\u3084\u5f8c\u51e6\u7406\u6642\u9593\u306a\u3069\u7a3c\u50cd\u7387\u306b\u542b\u307e\u308c\u308b\u6642\u9593\u306f\u300c\u751f\u7523\u6642\u9593\u300d\u3001\u96e2\u5e2d\u6642\u306a\u3069\u7a3c\u50cd\u7387\u306b\u542b\u307e\u308c\u306a\u3044\u6642\u9593\u306f\u300c\u975e\u751f\u7523\u6642\u9593\u300d\u3068\u547c\u3070\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u52b9\u7387\u7684\u306b\u904b\u55b6\u3057\u3066\u3044\u304f\u306b\u306f\u3001\u7a3c\u50cd\u7387\u3092\u304d\u3061\u3093\u3068\u7ba1\u7406\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u3057\u3001\u7a3c\u50cd\u7387\u306f\u9ad8\u3051\u308c\u3070\u9ad8\u3044\u307b\u3069\u3044\u3044\u3068\u3044\u3046\u8a33\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u975e\u751f\u7523\u6642\u9593\u306b\u306f\u3001\u7814\u4fee\u3084\u9762\u8ac7\u3068\u3044\u3063\u305f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3078\u306e\u6559\u80b2\u3084\u60c5\u5831\u5171\u6709\u3092\u884c\u3046\u305f\u3081\u306e\u6642\u9593\u3082\u542b\u307e\u308c\u3066\u3044\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u8cea\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u3082\u3001\u751f\u7523\u6642\u9593\u3068\u975e\u751f\u7523\u6642\u9593\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u306e\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-33\" >\u30df\u30b9\u7387<\/h3>\n<p>\u30df\u30b9\u7387\u306f\u3001\u4e8b\u52d9\u51e6\u7406\u306e\u30df\u30b9\u3084\u6848\u5185\u30df\u30b9\u306e\u5272\u5408\u3067\u3059\u3002\u9867\u5ba2\u3078\u306e\u5f71\u97ff\u304c\u306a\u3044\u8efd\u3044\u30df\u30b9\u304b\u3089\u3001\u5927\u304d\u306a\u30c8\u30e9\u30d6\u30eb\u306b\u306a\u308b\u5927\u304d\u306a\u30df\u30b9\u307e\u3067\u3001\u30df\u30b9\u306b\u3082\u30ec\u30d9\u30eb\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u305d\u308c\u305e\u308c\u306e\u30df\u30b9\u30ec\u30d9\u30eb\u3067\u30df\u30b9\u7387\u3092\u8a2d\u5b9a\u3059\u308b\u306e\u304c\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-34\" >CPC\uff08Cost Per Call\uff09\uff0f\u5e73\u5747\u67b6\u96fb\u5358\u4fa1<\/h3>\n<p>CPC\uff08\u5e73\u5747\u67b6\u96fb\u5358\u4fa1\uff09\u306f\u3001\u96fb\u8a71\u5fdc\u5bfe1\u4ef6\u3042\u305f\u308a\u306b\u304b\u304b\u308b\u30b3\u30b9\u30c8\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u30b3\u30b9\u30c8\u306f\u3001\u4eba\u4ef6\u8cbb\u3084\u901a\u4fe1\u8cbb\u306a\u3069\u3092\u542b\u3081\u305f\u7dcf\u8cbb\u7528\u306e\u3053\u3068\u3092\u6307\u3059\u3053\u3068\u304c\u591a\u3044\u3082\u306e\u306e\u3001\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u8cbb\u7528\u306e\u4e2d\u3067\u5927\u304d\u306a\u5272\u5408\u3092\u5360\u3081\u308b\u4eba\u4ef6\u8cbb\u306e\u307f\u3092\u6307\u3059\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>CPC\u306f\u6bd4\u8f03\u7684\u512a\u5148\u5ea6\u306e\u4f4e\u3044\u50be\u5411\u304c\u3042\u308a\u3001KPI\u306e\u4e2d\u306b\u306f\u5165\u308c\u306a\u3044\u30b1\u30fc\u30b9\u3082\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002CPC\u306f\u3069\u3061\u3089\u304b\u3068\u3044\u3046\u3068\u3001\u7d4c\u55b6\u5c64\u3078\u306e\u5831\u544a\u306e\u969b\u306b\u6d3b\u7528\u3055\u308c\u308b\u6307\u6a19\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-35\" >ATT\uff08Average Talk Time\uff09\uff0f\u5e73\u5747\u901a\u8a71\u6642\u9593<\/h3>\n<p>ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u306f\u30011\u30b3\u30fc\u30eb\u306b\u8981\u3059\u308b\u5e73\u5747\u6642\u9593\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u901a\u8a71\u6642\u9593\u306e\u5408\u8a08\u00f7\u7dcf\u30b3\u30fc\u30eb\u6570\u3067\u7b97\u51fa\u3057\u307e\u3059\u3002\u57fa\u672c\u7684\u306b\u306fATT\u304c\u77ed\u3044\u307b\u3069\u30011\u4eba\u3042\u305f\u308a\u306b\u51e6\u7406\u3067\u304d\u308b\u30b3\u30fc\u30eb\u6570\u304c\u5897\u3048\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u3057\u3001ATT\u306e\u3053\u3068\u3070\u304b\u308a\u3092\u8003\u3048\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u306e\u3067\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<p>\u901a\u8a71\u6642\u9593\u3092\u77ed\u7e2e\u3055\u305b\u3088\u3046\u3068\u3059\u308b\u3042\u307e\u308a\u3001\u96fb\u8a71\u53e3\u3067\u306e\u5bfe\u5fdc\u304c\u65e9\u53e3\u306b\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u308a\u3001\u9867\u5ba2\u306b\u8003\u3048\u308b\u6642\u9593\u3092\u4e0e\u3048\u305a\u306b\u8a71\u3092\u9032\u3081\u308b\u3068\u3044\u3063\u305f\u884c\u52d5\u3092\u3057\u3066\u3057\u307e\u3046\u5834\u5408\u304c\u3042\u308b\u304b\u3089\u3067\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-36\" >ACW\uff08After Call Work\uff09\uff0f\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593<\/h3>\n<p>ACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306f\u3001\u901a\u8a71\u5f8c\u306e\u5165\u529b\u4f5c\u696d\u306a\u3069\u5f8c\u51e6\u7406\u306b\u304b\u304b\u3063\u305f\u5e73\u5747\u6642\u9593\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>\u5f8c\u51e6\u7406\u6642\u9593\u306e\u5408\u8a08\u00f7\u96fb\u8a71\u4ef6\u6570\u3067\u8a08\u7b97\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u3092\u77ed\u7e2e\u3057\u305f\u3044\u5834\u5408\u306f\u3001ACW\u306e\u77ed\u7e2e\u304b\u3089\u76ee\u6307\u3059\u306e\u304c\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u8fd1\u5e74\u3067\u306f\u5165\u529b\u88dc\u52a9\u30c4\u30fc\u30eb\u3084\u97f3\u58f0\u8a8d\u8b58\u30c4\u30fc\u30eb\u306a\u3069\u304c\u767b\u5834\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u5f8c\u51e6\u7406\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u306e\u3082\u826f\u3044\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-37\" >AHT\uff08Average Handling Time\uff09\uff0f\u5e73\u5747\u51e6\u7406\u6642\u9593<\/h3>\n<p>AHT\uff08\u5e73\u5747\u51e6\u7406\u6642\u9593\uff09\u306f\u30011\u30b3\u30fc\u30eb\u3042\u305f\u308a\u306e\u901a\u8a71\u6642\u9593\u304b\u3089\u5f8c\u51e6\u7406\u307e\u3067\u306b\u304b\u304b\u3063\u305f\u6642\u9593\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n<p>AHT\u306f\u3001ATT\uff08\u5e73\u5747\u901a\u8a71\u6642\u9593\uff09\u3068ACM\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u306b\u7d30\u304b\u304f\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\uff08\u7dcf\u901a\u8a71\u6642\u9593\uff0b\u7dcf\u4fdd\u7559\u6642\u9593\uff0b\u7dcf\u5f8c\u51e6\u7406\u6642\u9593\uff09\u00f7\u7dcf\u30b3\u30fc\u30eb\u6570\u3067\u8a08\u7b97\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u4f8b\u3048\u3070\u3001\u901a\u8a71\u6642\u9593\u304c5\u5206\u3001\u4fdd\u7559\u6642\u9593\u304c1\u5206\u3001\u5f8c\u51e6\u7406\u6642\u9593\u304c5\u5206\u306e\u5834\u5408\u3001\u51e6\u7406\u6642\u9593\u306f11\u5206\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-38\" >\u5b9a\u671f\u8cfc\u5165\u7387<\/h3>\n<p>\u5b9a\u671f\u8cfc\u5165\u7387\u3068\u306f\u3001\u58f2\u4e0a\u306e\u3046\u3061\u3001\u3069\u306e\u304f\u3089\u3044\u306e\u5272\u5408\u304c\u5b9a\u671f\u8cfc\u5165\u3060\u3063\u305f\u304b\u793a\u3059\u6307\u6a19\u3067\u3059\u3002\u5b9a\u671f\u8cfc\u5165\u7387\u3092\u30a2\u30c3\u30d7\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u5b9a\u671f\u8cfc\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u304a\u5f97\u306a\u30dd\u30a4\u30f3\u30c8\u3092\u5206\u304b\u308a\u3084\u3059\u304f\u8aac\u660e\u3059\u308b\u30b9\u30ad\u30eb\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u30a6\u30a8\u30a4\u30c8\u3092\u7f6e\u304f\u3068\u3001\u672c\u6765\u306e\u55b6\u696d\u6d3b\u52d5\u306b\u652f\u969c\u304c\u3067\u3066\u304f\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n<p>\u307e\u305f\u3001\u90e8\u7f72\u9593\u306e\u9023\u7d61\u304c\u3046\u307e\u304f\u3044\u304b\u305a\u3001\u9867\u5ba2\u306b\u8ff7\u60d1\u304c\u53ca\u3076\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3053\u306e\u3088\u3046\u306a\u30ea\u30b9\u30af\u3092\u907f\u3051\u308b\u305f\u3081\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u306e\u5229\u7528\u3082\u9078\u629e\u80a2\u306e\u3072\u3068\u3064\u3067\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u306e\u5229\u7528\u3092\u691c\u8a0e\u3059\u308b\u3068\u304d\u306f\u3001\u30a4\u30f3\u30b5\u30a4\u30c9\u30b5\u30fc\u30d3\u30b9\u304c\u5145\u5b9f\u3057\u305f\u300c\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u300d\u3092\u304a\u3059\u3059\u3081\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-39\" >\u304a\u308f\u308a\u306b<\/h2>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30c6\u30ec\u30a2\u30dd\u306b\u304a\u3051\u308b\u5e73\u5747\u30a2\u30dd\u7387\u306e\u76ee\u5b89\u3084\u3001\u305d\u308c\u306b\u5f71\u97ff\u3059\u308b\u8981\u56e0\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3057\u305f\u3002<\/p>\n<p>\u30a2\u30dd\u7387\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u30ea\u30b9\u30c8\u306e\u7cbe\u5ea6\u5411\u4e0a\u3084\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u898b\u76f4\u3057\u3001\u67b6\u96fb\u6642\u9593\u306e\u5de5\u592b\u306a\u3069\u3001\u8907\u6570\u306e\u8996\u70b9\u304b\u3089\u696d\u52d9\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5916\u6ce8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u30ea\u30bd\u30fc\u30b9\u306e\u52b9\u7387\u5316\u3068\u6210\u679c\u306e\u5b89\u5b9a\u5316\u3082\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u81ea\u793e\u306e\u55b6\u696d\u76ee\u6a19\u3084\u4f53\u5236\u306b\u5fdc\u3058\u3066\u3001\u6700\u9069\u306a\u904b\u7528\u65b9\u6cd5\u3092\u898b\u6975\u3081\u3001\u6210\u679c\u306b\u3064\u306a\u304c\u308b\u30c6\u30ec\u30a2\u30dd\u6226\u7565\u3092\u69cb\u7bc9\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-40\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u3078<\/h2>\n<p>\u30c6\u30ec\u30a2\u30dd\u306e\u6210\u7d04\u7387\u30a2\u30c3\u30d7\u306b\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u5145\u5b9f\u304c\u5fc5\u8981\u3067\u3059\u3002\u96fb\u8a71\u30c8\u30fc\u30af\u8853\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u3082\u3061\u308d\u3093\u3001\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210\u3084\u5b9f\u65bd\u3001\u6700\u9069\u5316\u3082\u6b20\u304b\u305b\u307e\u305b\u3093\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u59d4\u8a17\u5148\u306b\u306f\u3001\u4e07\u5168\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u3092\u306f\u3058\u3081\u3001P\u30de\u30fc\u30af\u3084ISMS\u8a8d\u8a3c\u306e\u53d6\u5f97\u306e\u3042\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002\u304a\u554f\u3044\u5408\u308f\u305b\u3084\u898b\u7a4d\u3082\u308a\u306f\u3001\u3053\u3061\u3089\u306e\u30d5\u30a9\u30fc\u30e0\u307e\u305f\u306f\u304a\u96fb\u8a71\u3067\u53d7\u3051\u4ed8\u3051\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%88%e3%83%bc%e3%82%af%e3%82%b9%e3%82%af%e3%83%aa%e3%83%97%e3%83%88\/\">\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e6%94%b9%e5%96%84\/\">\u696d\u52d9\u6539\u5584<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u306e\u30c6\u30ec\u30a2\u30dd\u696d\u52d9\u306f\u3001\u76f4\u63a5\u7684\u306b\u58f2\u4e0a\u3092\u5de6\u53f3\u3059\u308b\u91cd\u8981\u306a\u696d\u52d9\u3067\u3059\u3002 \u30c6\u30ec\u30a2\u30dd\u3067\u6210\u7d04\u7387\u3092\u4e0a\u3052\u308b\u306b\u306f\u3001\u96fb\u8a71\u30c8\u30fc\u30af\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u4f55\u3092\u3069\u306e\u3088\u3046\u306b\u6539\u5584\u3059\u308c\u3070\u826f\u3044\u304b\u304c\u5206\u304b\u3089\u306a\u3044\u3001\u3068\u3044\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/teleapo_talkscript\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":1938,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[3],"tags":[11,19,12,13,22],"class_list":["post-2116","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outbound","tag-call-center","tag-19","tag-business-agency","tag-13","tag-22"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=2116"}],"version-history":[{"count":6,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2116\/revisions"}],"predecessor-version":[{"id":6866,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/2116\/revisions\/6866"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/1938"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=2116"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=2116"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=2116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}