{"id":2083,"date":"2019-01-10T11:21:23","date_gmt":"2019-01-10T02:21:23","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2083"},"modified":"2025-02-27T11:13:23","modified_gmt":"2025-02-27T02:13:23","slug":"customer_satisfaction","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/inbound\/customer_satisfaction\/","title":{"rendered":"\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\uff01\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u79d8\u8a23"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/image_2.jpg\" alt=\"\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\uff01\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u79d8\u8a23\" width=\"728\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3092\u6210\u529f\u3055\u305b\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u4eca\u56de\u306e\u8a18\u4e8b\u3067\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u5411\u4e0a\u3092\u56f3\u308b\u305f\u3081\u306b\u3084\u3063\u3066\u304a\u304d\u305f\u3044\u3053\u3068\u3092\u307e\u3068\u3081\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n<p><style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    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srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/man-7736545_1280-1024x732.png 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/man-7736545_1280-300x214.png 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/man-7736545_1280-768x549.png 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/man-7736545_1280-660x472.png 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/man-7736545_1280.png 1280w\" sizes=\"(max-width: 600px) 100vw, 600px\" 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id=\"rtoc-2\" 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id=\"rtoc-4\" 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id=\"rtoc-5\" >\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u79d8\u8a23<\/h2>\n<p><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280-1024x682.jpg\" alt=\"\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u79d8\u8a23\" width=\"600\" height=\"400\" class=\"aligncenter wp-image-4990\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280-1024x682.jpg 1024w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280-300x200.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280-768x512.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280-240x160.jpg 240w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280-90x60.jpg 90w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/contact-us-4193401_1280.jpg 1280w\" sizes=\"(max-width: 600px) 100vw, 600px\" 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https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989131_1280-660x440.jpg 660w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/business-1989131_1280.jpg 1280w\" sizes=\"(max-width: 600px) 100vw, 600px\" 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id=\"rtoc-12\" 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id=\"rtoc-13\" 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id=\"rtoc-14\" >\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u79d8\u8a23\u3092\u53c2\u8003\u306b\u59d4\u8a17\u5148\u3092\u6c7a\u3081\u3088\u3046<\/h2>\n<p>\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u5411\u4e0a\u306f\u3001\u58f2\u4e0a\u306e\u5411\u4e0a\u306a\u3069\u306b\u3064\u306a\u304c\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u305d\u3057\u3066\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u9ad8\u3081\u3066\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3092\u6210\u529f\u3055\u305b\u307e\u3059\u3002\u5177\u4f53\u7684\u306b\u4f55\u3092\u3059\u308c\u3070\u826f\u3044\u306e\u304b\u3068\u3044\u3046\u3068\u3001\u9ad8\u54c1\u8cea\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u80b2\u6210\u3084\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306a\u3069\u306e\u79d8\u8a23\u3092\u5b9f\u8df5\u3059\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u3092\u3059\u308b\u969b\u306b\u306f\u3001\u3044\u308d\u3044\u308d\u3068\u59d4\u8a17\u5148\u304c\u3042\u308a\u307e\u3059\u304c\u9ad8\u54c1\u8cea\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u5b9f\u73fe\u3057\u3066\u3044\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u304c\u7279\u306b\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n<p>\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u682a\u5f0f\u4f1a\u793e\u306eBPO\u3067\u306f\u3001\u4f1a\u793e\u306e\u3055\u307e\u3056\u307e\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30cb\u30fc\u30ba\u306b\u67d4\u8edf\u306b\u5bfe\u5fdc\u53ef\u80fd\u3067\u3059\u3002\u4e00\u5ea6\u554f\u3044\u5408\u308f\u305b\u3084\u898b\u7a4d\u3082\u308a\u3092\u4f9d\u983c\u3057\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<p><P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; 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alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a4%e3%83%b3%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/a> <a 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href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/customer_satisfaction\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":2074,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[15,16,11],"class_list":["post-2083","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-inbound","tag-15","tag-16","tag-call-center"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3092\u6210\u529f\u3055\u305b\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002\u4eca\u56de\u306e\u8a18\u4e8b\u3067\u306f\" \/>\n\t<meta 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