{"id":2081,"date":"2019-01-09T14:46:26","date_gmt":"2019-01-09T05:46:26","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2081"},"modified":"2025-02-27T14:23:50","modified_gmt":"2025-02-27T05:23:50","slug":"task_efficiency","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/task_efficiency\/","title":{"rendered":"\u4f55\u3092\u9078\u3079\u3070\u3044\u3044\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/image_2-1.jpg\" 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id=\"rtoc-3\" >\u696d\u52d9\u30d5\u30ed\u30fc\u306e\u898b\u76f4\u3057\u3067\u3001\u60c5\u5831\u5171\u6709\u5316\u3092\u5b9f\u73fe<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u9069\u5207\u306a\u4f1a\u793e\u306b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u696d\u52d9\u52b9\u7387\u5316\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u305b\u3063\u304b\u304f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u84c4\u7a4d\u3057\u305f\u8cb4\u91cd\u306a\u9867\u5ba2\u30c7\u30fc\u30bf\u304c\u793e\u5185\u3067\u6d3b\u304b\u3055\u308c\u308b\u3053\u3068\u304c\u306a\u3051\u308c\u3070\u3001\u3082\u3063\u305f\u3044\u306a\u3044\u3067\u3059\u3088\u306d\u3002\u305f\u3068\u3048\u3070\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5185\u306e\u307f\u306a\u3089\u305a\u3001\u793e\u5185\u3067\u60c5\u5831\u304c\u5fc5\u8981\u306a\u4eba\u304c\u3044\u3064\u3067\u3082\u95b2\u89a7\u30fb\u691c\u7d22\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3088\u3046\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u4f1a\u793e\u3067\u3042\u308c\u3070\u3001\u3055\u3089\u306a\u308b\u4ed8\u52a0\u4fa1\u5024\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3055\u3089\u306b\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u5148\u306e\u4f1a\u793e\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u305d\u306e\u307e\u307e\u53d7\u8a17\u30fb\u904b\u55b6\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u65e2\u5b58\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u8abf\u67fb\u3057\u9069\u5207\u306b\u5206\u6790\u3057\u305f\u5f8c\u3001\u898b\u76f4\u3057\u306e\u63d0\u6848\u304c\u3067\u304d\u308b\u3088\u3046\u306a\u30b9\u30ad\u30eb\u304c\u3042\u308b\u3068\u3088\u3044\u3067\u3057\u3087\u3046\u3002\u65e2\u5b58\u696d\u52d9\u306b\u304a\u3051\u308b\u554f\u984c\u70b9\u3092\u6d17\u3044\u51fa\u3057\u3001\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306a\u4f1a\u793e\u3092\u9078\u3076\u3053\u3068\u3082\u5927\u5207\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-4\" >\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u696d\u52d9\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u306e\u3072\u3068\u3064\u306f\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3092\u52b9\u679c\u7684\u306b\u5229\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u300130\u5e74\u4ee5\u4e0a\u306b\u6e21\u308b\u7d4c\u9a13\u3068\u5b9f\u7e3e\u304c\u3042\u308a\u307e\u3059\u3002\u65e2\u5b58\u306e\u696d\u52d9\u30d5\u30ed\u30fc\u3092\u9069\u5207\u306b\u5206\u6790\u3057\u3001\u6539\u5584\u3067\u304d\u308b\u3053\u3068\u304c\u5f37\u307f\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u54c1\u8cea\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4eba\u6750\u306e\u63a1\u7528\u306b\u3082\u5b9a\u8a55\u304c\u3042\u308a\u307e\u3059\u3002\u696d\u754c\u3092\u554f\u308f\u305a\u30ab\u30b9\u30bf\u30e0\u30e1\u30a4\u30c9\u306e\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u304c\u53ef\u80fd\u306a\u306e\u3067\u3001\u307e\u305a\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u306b\u554f\u3044\u5408\u308f\u305b\u3084\u898b\u7a4d\u3082\u308a\u3092\u4f9d\u983c\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002<\/p>\n<p><P><\/p>\n<style>\n\/* container *\/\n.wrapperdonew{\nwidth:100%;\nbackground-color: #f0f8ff;\nmargin:5px auto;\n}\n.wrapperdonew .container{\n\/* max-width:1000px; *\/\nwidth:100%;\nmargin:0px auto;\npadding:5px 0px;\n}\n\/* content *\/\n@media (min-width: 992px) {\n.wrapperdonew .container .content {\ndisplay: flex;\njustify-content: center;\n\/*\nalign-items: center;<\/p>\n<p>*\/\n}\n}\n.wrapperdonew .content-item {\nwidth:100%;\n}\n@media (min-width: 992px)\n{\n    .wrapperdonew .content-itemimg {\n    width:30%;\n    }\n    .wrapperdonew .content-item {\n    width:70%;\n    }\n}\n.wrapperdonew .image{\ndisplay:block;\nmax-width:80%;\nmargin:0px auto;\npadding:1px;\nfont-size: 12px;\n}\n.wrapperdonew .text{\npadding:5px;\n}\n.wrapperdonew .text .heading{\nmargin:20px 0px 15px 0px;\nfont-size: 18px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.wrapperdonew .text p{\nmargin:5px 5px 10px 5px;\nfont-size: 14px;\nfont-weight: normal;\n\/* text-align: center; *\/\n}\n.dounewh2{\nposition: relative;\npadding: 0.5em;\nbackground: #a6d3c8;\ncolor: white;\n}\n.dounewh2::before {\n  position: absolute;\n  content: '';\n  top: 100%;\n  left: 0;\n  border: none;\n  border-bottom: solid 15px transparent;\n  border-right: solid 20px rgb(149, 158, 155);\n}<\/p>\n<p>a.dlbtn{\n    display: inline-block;\n    width: 160px;\n    margin: 0 0 0 0;\n    background-color: #ec3a2c;\n    border-radius: 8px;\n    color: #fff;\n    font-weight: bold;\n    font-size: 16px;\n    text-align: center;\n    position: relative;\n    height: 48px;\n    line-height: 48px;\n    padding: 0;\n    box-shadow: none !important;\n    border: none;\n}\na.dlbtn:hover {\nopacity: 0.8;\n}\n<P><\/p>\n<\/style>\n<p><P>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/P><\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width:100%; background-color:#f0f8ff; margin:5px auto; padding:5px 0px;\">\n<div style=\"width:100%; margin:0px auto; display:flex; justify-content:center; align-items:center;\">\n<div style=\"width:30%;\"><img decoding=\"async\" loading=\"lazy\" style=\"display:block; max-width:80%; margin:0px auto; padding:1px; font-size:12px; object-fit:cover; border:2px #0064D1 solid;\" width=\"225\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" \/><\/div>\n<div style=\"width:70%; margin-top:1px; margin-right:10px; padding:5px;\">\n      <P style=\"margin:20px 0px 15px 0px; font-size:18px; font-weight:normal; background:linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/P><\/p>\n<p style=\"margin:5px 5px 10px 5px; font-size:14px; font-weight:normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align:right; margin-right:10px; margin-bottom:10px;\">\n        <a href=\"\/dl_bpo_service\" style=\"display:inline-block; width:160px; background-color:#ec3a2c; border-radius:8px; color:#fff; font-weight:bold; font-size:16px; text-align:center; height:48px; line-height:48px; padding:0; box-shadow:none !important; border:none; text-decoration:none;\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a>\n      <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div style=\"margin:50px auto; text-align:center;\">\n  <a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n    <img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n  <\/a>\n<\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a 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