{"id":2038,"date":"2018-12-12T10:58:10","date_gmt":"2018-12-12T01:58:10","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2038"},"modified":"2025-02-27T19:47:19","modified_gmt":"2025-02-27T10:47:19","slug":"inbound_callcenter","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_callcenter\/","title":{"rendered":"\u3010\u7528\u8a9e\u96c6\u3011Vol.2\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u306f\u4f55\u3092\u3059\u308b\u30b5\u30fc\u30d3\u30b9\uff1f\u308f\u304b\u308a\u3084\u3059\u304f\u5fb9\u5e95\u89e3\u8aac\uff01"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0c8cf4445496bdb92ae268dc4dac4d66.jpg\" 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flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br 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\u307e\u305f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3084\u305d\u308c\u306b\u95a2\u3059\u308b\u5bfe\u8a71\u4f8b\u306f\u3001\u968f\u6642\u8ffd\u52a0\u3057\u3066\u66f4\u65b0\u3057\u3066\u3044\u304f\u306e\u304c\u671b\u307e\u3057\u3044\u3067\u3059\u3002<\/p>\n<h2 id=\"rtoc-4\" >CTI<\/h2>\n<p>CTI\u3068\u306f\u300cComputer Telephony Integration\u300d\u306e\u7565\u3067\u3001\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u3068\u96fb\u8a71\u3092\u9023\u643a\u3055\u305b\u305f\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u306e\u4e00\u7a2e\u3067\u3059\u3002<\/p>\n<p>\u9023\u643a\u3059\u308b\u3053\u3068\u306e\u30e1\u30ea\u30c3\u30c8\u306f\u4e3b\u306b\u4ee5\u4e0b\u306e3\u3064\u3067\u3059\u3002<\/p>\n<div style=\"margin-left: 50px;\">\n<ul>\n<li>\u9867\u5ba2\u60c5\u5831\u306e\u78ba\u8a8d<\/li>\n<li>\u901a\u8a71\u5185\u5bb9\u306e\u9332\u97f3<\/li>\n<li>\u96fb\u8a71\u5236\u5fa1<\/li>\n<\/ul>\n<\/div>\n<p>CTI\u30b7\u30b9\u30c6\u30e0\u306e\u30dd\u30c3\u30d7\u30a2\u30c3\u30d7\u6a5f\u80fd\u3067\u306f\u3001\u67b6\u96fb\u3057\u3066\u304d\u305f\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u5c65\u6b74\u3092\u30b3\u30f3\u30d4\u30e5\u30fc\u30bf\u30fc\u306e\u753b\u9762\u4e0a\u306b\u8868\u793a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u9867\u5ba2\u306e\u540d\u524d\u3084\u904e\u53bb\u306e\u53d6\u5f15\u5185\u5bb9\u3092\u78ba\u8a8d\u3057\u3066\u304b\u3089\u96fb\u8a71\u3092\u53d6\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u4f1a\u8a71\u3092\u9332\u97f3\u3057\u30c7\u30fc\u30bf\u5316\u3059\u308b\u3053\u3068\u3067\u3001FAQ\u6574\u5099\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b9\u30bf\u30c3\u30d5\u306e\u8a55\u4fa1\u306b\u3082\u6d3b\u7528\u3067\u304d\u308b\u305f\u3081\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5bfe\u5fdc\u30b9\u30ad\u30eb\u3084\u56de\u7b54\u7387\u5411\u4e0a\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n<p>CTI\u30b7\u30b9\u30c6\u30e0\u3067\u306f\u30d1\u30bd\u30b3\u30f3\u64cd\u4f5c\u306b\u3088\u3063\u3066\u96fb\u8a71\u306e\u5236\u5fa1\u3092\u884c\u3046\u305f\u3081\u3001\u7740\u4fe1\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u5747\u7b49\u306b\u632f\u308a\u5206\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u7a7a\u3044\u3066\u3044\u308b\u56de\u7dda\u306b\u8ee2\u9001\u3059\u308b\u3053\u3068\u3067\u30b9\u30e0\u30fc\u30ba\u306a\u5bfe\u5fdc\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n<h2 id=\"rtoc-5\" >CRM<\/h2>\n<p>CRM\u3068\u306f\u3001\u300cCustomer Relationship Management\u300d\u306e\u7565\u3067\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u306e\u610f\u5473\u3002 \u9867\u5ba2\u3068\u89aa\u5bc6\u3067\u3088\u308a\u826f\u3044\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u7d4c\u55b6\u624b\u6cd5\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n<p>\u5e74\u9f62\u3084\u6027\u5225\u3068\u3044\u3063\u305f\u500b\u4eba\u60c5\u5831\u306e\u307b\u304b\u3001\u8cfc\u8cb7\u5c65\u6b74\u3084\u8da3\u5473\u55dc\u597d\u3068\u3044\u3063\u305f\u60c5\u5831\u3092\u53ce\u96c6\u30fb\u5206\u6790\u3057\u3066\u9867\u5ba2\u3072\u3068\u308a\u3072\u3068\u308a\u306b\u9069\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u3053\u306e\u624b\u6cd5\u3092IT\u3092\u99c6\u4f7f\u3057\u3066\u30b7\u30b9\u30c6\u30e0\u5316\u3057\u305f\u3082\u306e\u3092CRM\u30b7\u30b9\u30c6\u30e0\u3068\u547c\u3073\u307e\u3059\u3002 \u30c7\u30fc\u30bf\u30d9\u30fc\u30b9\u306b\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u306e\u751f\u306e\u58f0\u3092\u84c4\u7a4d\u3057\u3001\u305d\u308c\u3089\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u6539\u5584\u3078\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div style=\"text-align: right; margin-right: 10px; margin-bottom: 10px;\"><a style=\"display: inline-block; width: 160px; background-color: #ec3a2c; border-radius: 8px; color: #fff; font-weight: bold; font-size: 16px; text-align: center; height: 48px; line-height: 48px; padding: 0; box-shadow: none !important; border: none; text-decoration: none;\" href=\"\/dl_bpo_service\"> \u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9 <\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<div style=\"margin: 50px auto; text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span 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