{"id":2038,"date":"2018-12-12T10:58:10","date_gmt":"2018-12-12T01:58:10","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=2038"},"modified":"2025-02-27T19:47:19","modified_gmt":"2025-02-27T10:47:19","slug":"inbound_callcenter","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_callcenter\/","title":{"rendered":"\u3010\u7528\u8a9e\u96c6\u3011Vol.2\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u306f\u4f55\u3092\u3059\u308b\u30b5\u30fc\u30d3\u30b9\uff1f\u308f\u304b\u308a\u3084\u3059\u304f\u5fb9\u5e95\u89e3\u8aac\uff01"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/0c8cf4445496bdb92ae268dc4dac4d66.jpg\" 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flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br 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id=\"rtoc-5\" >CRM<\/h2>\n<p>CRM\u3068\u306f\u3001\u300cCustomer Relationship Management\u300d\u306e\u7565\u3067\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u306e\u610f\u5473\u3002 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text-align: center;\"><a href=\"https:\/\/ntn-bpo.jp\/contact\/\"><br \/>\n<img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2018\/10\/2b6a9ead40fadf28c1992708051ba3b6-1.png\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u306a\u3089\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3000\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089\" width=\"400\" height=\"90\" \/><br \/>\n<\/a><\/div>\n<div class=\"cfield\"><p><a href=\"https:\/\/ntn-bpo.jp\/\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a4%e3%83%b3%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%b3%e3%83%bc%e3%83%ab%e3%82%bb%e3%83%b3%e3%82%bf%e3%83%bc%e7%94%a8%e8%aa%9e%e9%9b%86\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7528\u8a9e\u96c6<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%83%88%e3%83%bc%e3%82%af%e3%82%b9%e3%82%af%e3%83%aa%e3%83%97%e3%83%88\/\">\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e8%a7%a3%e8%aa%ac\/\">\u89e3\u8aac<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306b\u5f79\u7acb\u3064\u7528\u8a9e\u96c6\u3067\u3059\u3002 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