{"id":1950,"date":"2018-10-26T09:15:46","date_gmt":"2018-10-26T00:15:46","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=1950"},"modified":"2025-06-16T09:45:20","modified_gmt":"2025-06-16T00:45:20","slug":"defference_in_out","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/call-center\/defference_in_out\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3068\u306f\uff1f\u696d\u52d9\u306e\u9055\u3044\u3082\u89e3\u8aac"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter wp-image-5868 size-full\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/image_181019_3.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3068\u306f\uff1f\u696d\u52d9\u306e\u9055\u3044\u3082\u89e3\u8aac\" width=\"728\" height=\"510\" \/><\/p>\n<p>\u4e00\u8a00\u3067\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u3044\u3063\u3066\u3082\u3001\u96fb\u8a71\u5fdc\u5bfe\u3059\u308b\u76f8\u624b\u3084\u53d7\u3051\u308b\u30fb\u767a\u4fe1\u3059\u308b\u306a\u3069\u306e\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<p>\u3053\u3061\u3089\u304b\u3089\u76f8\u624b\u306b\u9023\u7d61\u3059\u308b\u3053\u3068\u3092\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3001\u76f8\u624b\u304b\u3089\u306e\u96fb\u8a71\u3092\u53d7\u3051\u308b\u3053\u3068\u3092\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u3044\u3044\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u306e\u76f8\u624b\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u65b9\u5411\u6027\u304c\u7570\u306a\u308b\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u696d\u52d9\u3082\u5927\u304d\u304f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3064\u3044\u3066\u3001\u696d\u52d9\u306e\u9055\u3044\u3068\u3042\u308f\u305b\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<style>\n\/* 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href=\"https:\/\/ntn-bpo.jp\/casestudy\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\u305f\u3068\u3048\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u304c\u30d0\u30e9\u30d0\u30e9\u306e\u5834\u5408\u3001\u304a\u5ba2\u69d8\u306f\u3069\u3053\u306b\u96fb\u8a71\u3057\u3066\u3044\u3044\u306e\u304b\u308f\u304b\u3089\u305a\u4e0d\u6e80\u3092\u6301\u3063\u3066\u3057\u307e\u3046\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u3057\u304b\u3057\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306a\u3089\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30921\u3064\u306b\u307e\u3068\u3081\u305f\u96fb\u8a71\u5bfe\u5fdc\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305d\u306e\u7d50\u679c\u3001\u6e80\u8db3\u3057\u3066\u3082\u3089\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u60c5\u5831\u3092\u96c6\u7d04\u3057\u3001\u52b9\u7387\u7684\u306a\u5206\u6790\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u53ef\u80fd\u3068\u306a\u308b\u306e\u3067\u3059\u3002<\/p>\n<p>\u21d2<a href=\"https:\/\/ntn-bpo.jp\/inbound\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-3\" 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href=\"https:\/\/ntn-bpo.jp\/casestudy\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>\u307e\u305f\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u3067\u306fP\u30de\u30fc\u30af\u3068ISMS\u8a8d\u5b9a\u3092\u53d6\u5f97\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u9867\u5ba2\u306e\u500b\u4eba\u60c5\u5831\u306f\u4e07\u5168\u306e\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u4f53\u5236\u3067\u53d6\u308a\u6271\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u4fe1\u983c\u3057\u3066\u4efb\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u21d2<a href=\"https:\/\/ntn-bpo.jp\/outbound\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-4\" 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id=\"rtoc-5\" 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id=\"rtoc-6\" 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id=\"rtoc-7\" 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id=\"rtoc-8\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u5185\u5bb9<\/h2>\n<p>\u3053\u3061\u3089\u3067\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u5185\u5bb9\u3092\u305d\u308c\u305e\u308c\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-9\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u5185\u5bb9<\/h3>\n<p>\u4e0b\u8a18\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\uff1a\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8cea\u554f\u3078\u306e\u56de\u7b54<\/strong><\/li>\n<li><strong>\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\uff1a\u6280\u8853\u7684\u306a\u554f\u984c\u306e\u89e3\u6c7a\u652f\u63f4<\/strong><\/li>\n<li><strong>\u30aa\u30fc\u30c0\u30fc\u51e6\u7406\uff1a\u5546\u54c1\u8cfc\u5165\u3084\u4e88\u7d04\u53d7\u4ed8<\/strong><\/li>\n<li><strong>\u30a2\u30ab\u30a6\u30f3\u30c8\u7ba1\u7406\uff1a\u5951\u7d04\u5185\u5bb9\u306e\u78ba\u8a8d\u3084\u5909\u66f4\u624b\u7d9a\u304d<\/strong><\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u696d\u52d9\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u30ea\u30d4\u30fc\u30c8\u7387\u306e\u6539\u5584\u306b\u76f4\u7d50\u3059\u308b\u305f\u3081\u3001\u6b63\u78ba\u304b\u3064\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-10\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u5185\u5bb9<\/h3>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u3001\u4f01\u696d\u304b\u3089\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u7a4d\u6975\u7684\u306b\u9023\u7d61\u3092\u53d6\u308b\u696d\u52d9\u3067\u3059\u3002\u4e3b\u306a\u696d\u52d9\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n<ul>\n<li><strong>\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\uff1a\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u3084\u898b\u8fbc\u307f\u5ba2\u3078\u306e\u55b6\u696d<\/strong><\/li>\n<li><strong>\u30ea\u30fc\u30c9\u30ca\u30fc\u30c1\u30e3\u30ea\u30f3\u30b0\uff1a\u65e2\u5b58\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u5f37\u5316\u3084\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7<\/strong><\/li>\n<li><strong>\u5e02\u5834\u8abf\u67fb\uff1a\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u53ce\u96c6<\/strong><\/li>\n<li><strong>\u30ea\u30de\u30a4\u30f3\u30c0\u30fc\u901a\u77e5\uff1a\u652f\u6255\u3044\u671f\u9650\u3084\u5951\u7d04\u66f4\u65b0\u306e\u901a\u77e5<\/strong><\/li>\n<\/ul>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306f\u3001\u58f2\u4e0a\u62e1\u5927\u3084\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\u306b\u5bc4\u4e0e\u3059\u308b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-11\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6620\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_1.jpg\" alt=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\" width=\"800\" height=\"500\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_1.jpg 800w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_1-300x188.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_1-768x480.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_1-660x413.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u4ee5\u4e0b\u306b\u3066\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u4e00\u89a7\u3067\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-12\" >\u30e1\u30ea\u30c3\u30c8<\/h3>\n<ul>\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\uff1a\u8fc5\u901f\u306a\u5bfe\u5fdc\u306b\u3088\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5f37\u5316\uff1a\u826f\u8cea\u306a\u30b5\u30dd\u30fc\u30c8\u306f\u9867\u5ba2\u306e\u4fe1\u983c\u3092\u7bc9\u304f\u57fa\u76e4\u3068\u306a\u308a\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u554f\u984c\u89e3\u6c7a\u529b\u306e\u5f37\u5316\uff1a\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u3088\u308a\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6539\u5584\u304c\u53ef\u80fd\u3067\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-13\" >\u30c7\u30e1\u30ea\u30c3\u30c8<\/h3>\n<ul>\n<li><strong>\u30b3\u30b9\u30c8\u8ca0\u62c5\uff1a\u4eba\u4ef6\u8cbb\u3084\u30b7\u30b9\u30c6\u30e0\u7dad\u6301\u8cbb\u304c\u767a\u751f\u3057\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u9700\u8981\u5909\u52d5\u306e\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\uff1a\u554f\u3044\u5408\u308f\u305b\u4ef6\u6570\u304c\u6025\u5897\u3057\u305f\u5834\u5408\u3001\u5bfe\u5fdc\u304c\u8ffd\u3044\u3064\u304b\u306a\u3044\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2 id=\"rtoc-14\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8<\/h2>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3082\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u540c\u69d8\u306b\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u304c\u5b58\u5728\u3057\u307e\u3059\u3002<\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-15\" >\u30e1\u30ea\u30c3\u30c8<\/h3>\n<ul>\n<li><strong>\u65b0\u898f\u9867\u5ba2\u306e\u7372\u5f97\uff1a\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u65b0\u898f\u9867\u5ba2\u3092\u958b\u62d3\u3067\u304d\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u58f2\u4e0a\u306e\u5897\u52a0\uff1a\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3084\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u306e\u52b9\u679c\u304c\u76f4\u306b\u53cd\u6620\u3055\u308c\u3001\u77ed\u671f\u9593\u3067\u6210\u679c\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u9867\u5ba2\u95a2\u4fc2\u306e\u5f37\u5316\uff1a\u5b9a\u671f\u7684\u306a\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u6df1\u3081\u3001\u30ea\u30d4\u30fc\u30c8\u7387\u306e\u5411\u4e0a\u304c\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3 id=\"rtoc-16\" >\u30c7\u30e1\u30ea\u30c3\u30c8<\/h3>\n<ul>\n<li><strong>\u62d2\u5426\u7387\u304c\u9ad8\u3044\uff1a\u4e00\u65b9\u7684\u306a\u55b6\u696d\u306f\u9867\u5ba2\u304b\u3089\u62d2\u5426\u3055\u308c\u308b\u30ea\u30b9\u30af\u304c\u3042\u308a\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u30b3\u30b9\u30c8\u304c\u304b\u304b\u308b\uff1a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3084\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306b\u306f\u521d\u671f\u6295\u8cc7\u304c\u5fc5\u8981\u3067\u3042\u308a\u3001\u30e9\u30f3\u30cb\u30f3\u30b0\u30b3\u30b9\u30c8\u3082\u767a\u751f\u3057\u307e\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div>\n<h2 id=\"rtoc-17\" >\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6210\u529f\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-6621\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_2.jpg\" alt=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6210\u529f\u30dd\u30a4\u30f3\u30c8\" width=\"800\" height=\"500\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_2.jpg 800w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_2-300x188.jpg 300w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_2-768x480.jpg 768w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/10069_00067_2-660x413.jpg 660w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u4e0b\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u62bc\u3055\u3048\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<ul>\n<li><strong>\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u628a\u63e1\uff1a\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u8fc5\u901f\u3067\u6b63\u78ba\u306a\u5bfe\u5fdc\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u6559\u80b2\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30b9\u30ad\u30eb\u5411\u4e0a\u304c\u54c1\u8cea\u5411\u4e0a\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/strong><\/li>\n<li><strong>\u52b9\u7387\u7684\u306a\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\uff1aIVR\u3084CRM\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u5bfe\u5fdc\u52b9\u7387\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/strong><\/li>\n<\/ul>\n<p>\u3053\u308c\u3089\u306e\u8981\u7d20\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3044\u308d\u3044\u308d\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308c\u3070\u305d\u308c\u3060\u3051\u3067\u4e0a\u624b\u304f\u3044\u304f\u3001\u3068\u3044\u3046\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6210\u529f\u30dd\u30a4\u30f3\u30c8\u3092\u77e5\u308a\u3001\u6d3b\u7528\u3059\u308b\u306e\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u306f\u3001\u9867\u5ba2\u304b\u3089\u69d8\u3005\u306a\u96fb\u8a71\u304c\u304b\u304b\u3063\u3066\u304d\u307e\u3059\u3002<\/p>\n<p>\u540c\u3058\u3088\u3046\u306a\u96fb\u8a71\u5185\u5bb9\u3082\u3042\u308c\u3070\u3001\u521d\u3081\u3066\u306e\u3088\u3046\u306a\u5185\u5bb9\u306e\u3082\u306e\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305d\u3046\u3044\u3063\u305f\u96fb\u8a71\u306b\u5373\u5ea7\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u4f5c\u6210\u3068\u6574\u5099\u304c\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u96fb\u8a71\u53e3\u3067\u8a70\u307e\u3089\u306a\u3044\u3088\u3046\u306b\u3059\u308b\u305f\u3081\u306b\u3082\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u306f\u3057\u3063\u304b\u308a\u6574\u5099\u3057\u3066\u304a\u304f\u306e\u304c\u5927\u4e8b\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6574\u5099\u3057\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u4f7f\u3044\u3053\u306a\u305b\u306a\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u3044\u308b\u3088\u3046\u3067\u306f\u56f0\u308a\u307e\u3059\u3002<\/p>\n<p>\u96fb\u8a71\u306e\u53d7\u3051\u7b54\u3048\u306e\u30de\u30ca\u30fc\u306f\u3082\u3061\u308d\u3093\u3001\u5484\u55df\u306e\u8cea\u554f\u3084\u30af\u30ec\u30fc\u30e0\u306b\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3092\u6559\u80b2\u3059\u308b\u306e\u306f\u809d\u5fc3\u306a\u3053\u3068\u3067\u3059\u3002<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<div>\n<h2 id=\"rtoc-18\" >\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6210\u529f\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p>\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u3001\u4e0b\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u62bc\u3055\u3048\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n<ul>\n<li>\u30bf\u30fc\u30b2\u30c3\u30c8\u306b\u57fa\u3065\u3044\u305f\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u4f5c\u6210\uff1a\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u305b\u308b\u3088\u3046\u306a\u4f1a\u8a71\u3092\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5168\u54e1\u304c\u3067\u304d\u306a\u3051\u308c\u3070\u306a\u308a\u307e\u305b\u3093\u3002<\/li>\n<li>\u5546\u54c1\u77e5\u8b58\uff1a\u5546\u54c1\u306e\u9b45\u529b\u3092\u6700\u5927\u9650\u306b\u4f1d\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u5168\u54e1\u306b\u77e5\u8b58\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/li>\n<li>\u9069\u5207\u306a\u8a00\u8449\u9063\u3044\uff1a\u9867\u5ba2\u306e\u5fc3\u3092\u52d5\u304b\u305b\u308b\u3088\u3046\u306a\u3001\u9b45\u529b\u7684\u306a\u767a\u8a00\u3084\u9069\u5207\u306a\u8a00\u8449\u9063\u3044\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/li>\n<\/ul>\n<p>\u30b9\u30af\u30ea\u30d7\u30c8\u306f\u5b9a\u671f\u7684\u306b\u6539\u5584\u3057\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u57fa\u3065\u3044\u3066\u9078\u5b9a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n<p>\u307e\u305f\u3001\u5177\u4f53\u7684\u306a\u30e1\u30ea\u30c3\u30c8\u3092\u4f1d\u3048\u3001\u9867\u5ba2\u306e\u5fc3\u3092\u52d5\u304b\u3059\u30c8\u30fc\u30af\u3092\u610f\u8b58\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n<p>\u307b\u304b\u306b\u306f\u3001KPI\u306e\u8a2d\u5b9a\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u30e1\u30f3\u30bf\u30eb\u30b1\u30a2\u3082\u6210\u679c\u5411\u4e0a\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<h2 id=\"rtoc-19\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306f\u76ee\u7684\u306b\u5408\u3063\u305f\u5c02\u9580\u529b\u306e\u9ad8\u3044\u696d\u8005\u306b\u4f9d\u983c\u3092<\/h2>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u6210\u529f\u3055\u305b\u308b\u306b\u306f\u3001\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306e\u5f79\u5272\u306e\u9055\u3044\u3092\u8e0f\u307e\u3048\u3066\u3001\u76ee\u7684\u306b\u5408\u3063\u305f\u5c02\u9580\u529b\u306e\u9ad8\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u9078\u3076\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002<\/p>\n<p>\u305d\u306e\u70b9\u3001\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\u306f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3067\u306f99\uff05\u306e\u56de\u7b54\u7387\u3092\u6301\u3061\u3001\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3067\u306f\u5e45\u5e83\u3044\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u5c55\u958b\u3057\u3001\u7279\u306bBtoC\u306e\u901a\u8ca9\u95a2\u9023\u3092\u5f97\u610f\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u304a\u8003\u3048\u306a\u3089\u3001\u4e00\u5ea6\u554f\u3044\u5408\u308f\u305b\u30fb\u898b\u7a4d\u3082\u308a\u3092\u884c\u3063\u3066\u307f\u3066\u306f\u3044\u304b\u304c\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n<style>\n\/* container *\/<br \/>.wrapperdonew{<br \/>width:100%;<br \/>background-color: #f0f8ff;<br \/>margin:5px auto;<br \/>}<br \/>.wrapperdonew .container{<br \/>\/* max-width:1000px; *\/<br \/>width:100%;<br \/>margin:0px auto;<br \/>padding:5px 0px;<br \/>}<br \/>\/* content *\/<br \/>@media (min-width: 992px) {<br \/>.wrapperdonew .container .content {<br \/>display: flex;<br \/>justify-content: center;<br \/>\/*<br \/>align-items: center;<\/p>\n<p>*\/<br \/>}<br \/>}<br \/>.wrapperdonew .content-item {<br \/>width:100%;<br \/>}<br \/>@media (min-width: 992px)<br \/>{<br \/>    .wrapperdonew .content-itemimg {<br \/>    width:30%;<br \/>    }<br \/>    .wrapperdonew .content-item {<br \/>    width:70%;<br \/>    }<br \/>}<br \/>.wrapperdonew .image{<br \/>display:block;<br \/>max-width:80%;<br \/>margin:0px auto;<br \/>padding:1px;<br \/>font-size: 12px;<br \/>}<br \/>.wrapperdonew .text{<br \/>padding:5px;<br \/>}<br \/>.wrapperdonew .text .heading{<br \/>margin:20px 0px 15px 0px;<br \/>font-size: 18px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.wrapperdonew .text p{<br \/>margin:5px 5px 10px 5px;<br \/>font-size: 14px;<br \/>font-weight: normal;<br \/>\/* text-align: center; *\/<br \/>}<br \/>.dounewh2{<br \/>position: relative;<br \/>padding: 0.5em;<br \/>background: #a6d3c8;<br \/>color: white;<br \/>}<br \/>.dounewh2::before {<br \/>  position: absolute;<br \/>  content: '';<br \/>  top: 100%;<br \/>  left: 0;<br \/>  border: none;<br \/>  border-bottom: solid 15px transparent;<br \/>  border-right: solid 20px rgb(149, 158, 155);<br \/>}<\/p>\n<p>a.dlbtn{<br \/>    display: inline-block;<br \/>    width: 160px;<br \/>    margin: 0 0 0 0;<br \/>    background-color: #ec3a2c;<br \/>    border-radius: 8px;<br \/>    color: #fff;<br \/>    font-weight: bold;<br \/>    font-size: 16px;<br \/>    text-align: center;<br \/>    position: relative;<br \/>    height: 48px;<br \/>    line-height: 48px;<br \/>    padding: 0;<br \/>    box-shadow: none !important;<br \/>    border: none;<br \/>}<br \/>a.dlbtn:hover {<br \/>opacity: 0.8;<br \/>}<\/p>\n<p><P><\/p>\n<\/style>\n<p>\u300c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u300d\u306b\u3064\u3044\u3066\u306f<a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\uff01<\/a>\u306e\u8a18\u4e8b\u3082\u305c\u3072\u3054\u53c2\u7167\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><strong style=\"font-size: 1.2em;\">\u3010\u8cc7\u6599\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9\u3011<\/strong><\/p>\n<section style=\"width: 100%; background-color: #f0f8ff; margin: 5px auto; padding: 5px 0px;\">\n<div style=\"width: 100%; margin: 0px auto; display: flex; justify-content: center; align-items: center;\">\n<div style=\"width: 30%;\"><img decoding=\"async\" style=\"display: block; max-width: 80%; margin: 0px auto; padding: 1px; font-size: 12px; object-fit: cover; border: 2px #0064D1 solid;\" src=\"\/\/ntn-bpo.jp\/wp-content\/uploads\/2021\/02\/f8430852019ebbdffbf1eee0f69c8a30.png\" alt=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599\" width=\"225\" \/><\/div>\n<div style=\"width: 70%; margin-top: 1px; margin-right: 10px; padding: 5px;\">\n<p style=\"margin: 20px 0px 15px 0px; font-size: 18px; font-weight: normal; background: linear-gradient(transparent 70%, #a7d6ff 70%);\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8BPO\u30b5\u30fc\u30d3\u30b9\u7d39\u4ecb\u8cc7\u6599<\/p>\n<p style=\"margin: 5px 5px 10px 5px; font-size: 14px; font-weight: normal;\">\u81ea\u793e\u56de\u7b54\u738799%\u3092\u8d85\u3048\u308b\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3001\u9ad8\u5ea6\u306a\u5c02\u9580\u6027\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u9ad8\u3044\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n<div 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target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a4%e3%83%b3%e3%83%90%e3%82%a6%e3%83%b3%e3%83%89\/\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9<\/a> <a 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