{"id":1948,"date":"2018-10-24T09:23:26","date_gmt":"2018-10-24T00:23:26","guid":{"rendered":"https:\/\/ntn-bpo.jp\/?p=1948"},"modified":"2025-07-31T19:15:30","modified_gmt":"2025-07-31T10:15:30","slug":"outsourcing_attention","status":"publish","type":"post","link":"https:\/\/ntn-bpo.jp\/column\/customer-support\/outsourcing_attention\/","title":{"rendered":"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3082\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u6642\u4ee3\uff01\u6c17\u3092\u3064\u3051\u305f\u3044\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u306e\u6ce8\u610f\u70b9"},"content":{"rendered":"<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-5868\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/image_181019_2.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3082\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u6642\u4ee3\uff01\u6c17\u3092\u3064\u3051\u305f\u3044\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u306e\u6ce8\u610f\u70b9\" width=\"728\" 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href=\"https:\/\/ntn-bpo.jp\/casestudy\">\u21d2\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n<p>\u307e\u305f\u3001\u8ca9\u4fc3\u6d3b\u52d5\u3092\u884c\u3046\u306e\u304c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u3059\u3002\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30bf\u30fc\u304b\u3089\u9867\u5ba2\u306b\u96fb\u8a71\u3092\u767a\u4fe1\u3059\u308b\u65b0\u898f\u7372\u5f97\u3092\u76ee\u7684\u3068\u3057\u305f\u696d\u52d9\u3084\u3001\u65e2\u5b58\u306e\u9867\u5ba2\u306b\u304a\u77e5\u3089\u305b\u3084\u304a\u3059\u3059\u3081\u3092\u6848\u5185\u3059\u308b\u9867\u5ba2\u306e\u7dad\u6301\u3092\u76ee\u7684\u3068\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306a\u3069\u3092\u62c5\u5f53\u3057\u307e\u3059\u3002\u3053\u3046\u3044\u3063\u305f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306f\u30c0\u30a4\u30ec\u30af\u30c8\u30e1\u30fc\u30eb\u306a\u3069\u3067\u3082\u4ee3\u7528\u3067\u304d\u308b\u3068\u8003\u3048\u3089\u308c\u304c\u3061\u3067\u3059\u304c\u3001\u96fb\u8a71\u3067\u76f4\u63a5\u81ea\u793e\u306e\u5546\u54c1\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u3064\u306a\u304c\u308b\u3068\u8a55\u5224\u3067\u3059\u3002<br \/>\n<a href=\"https:\/\/ntn-bpo.jp\/casestudy\">\u21d2\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n<h2 id=\"rtoc-2\" >\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u3059\u308b\u969b\u306b\u306f\u3053\u3053\u306b\u6ce8\u610f\uff01\u63d0\u6848\u66f8\u3067\u304a\u3055\u3048\u308b\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"aligncenter size-full wp-image-4635\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/25286740_s.jpg\" alt=\"\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u3059\u308b\u969b\u306b\u306f\u3053\u3053\u306b\u6ce8\u610f\uff01\u63d0\u6848\u66f8\u3067\u304a\u3055\u3048\u308b\u3079\u304d\u30dd\u30a4\u30f3\u30c8\" width=\"640\" height=\"480\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/25286740_s.jpg 640w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/25286740_s-300x225.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><br 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id=\"rtoc-3\" >\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3067\u6ce8\u610f\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8<\/h2>\n<p><img decoding=\"async\" class=\"size-full wp-image-4631 aligncenter\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/25340362_s.jpg\" alt=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3067\u6ce8\u610f\u3059\u3079\u304d\u30dd\u30a4\u30f3\u30c8\" width=\"640\" height=\"478\" srcset=\"https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/25340362_s.jpg 640w, https:\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/25340362_s-300x224.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/p>\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u5834\u5408\u3001\u6ce8\u610f\u70b9\u3092\u7406\u89e3\u3057\u3066\u3044\u306a\u3044\u3068\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u304c\u3046\u307e\u304f\u884c\u304b\u306a\u304b\u3063\u305f\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8a55\u5224\u304c\u60aa\u304f\u306a\u3063\u3066\u3057\u307e\u3063\u305f\u308a\u3057\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u5148\u306e\u696d\u8005\u3092\u9078\u3076\u969b\u306f\u6ce8\u610f\u70b9\u3092\u62bc\u3055\u3048\u305f\u3046\u3048\u3067\u884c\u3046\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u305d\u308c\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n<h3 id=\"rtoc-4\" 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id=\"rtoc-5\" 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id=\"rtoc-6\" 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id=\"rtoc-14\" 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\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8<\/h4>\n<p>\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u3092\u6e1b\u3089\u3057\u3066\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u6e1b\u3089\u3057\u305f\u3044\u5834\u9762\u3067\u4fbf\u5229\u306a\u306e\u304c\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3067\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3068\u306f\u4eba\u9593\u306e\u58f0\u3092\u89e3\u6790\u3057\u3066\u58f0\u306e\u60c5\u5831\u3092\u3082\u3068\u306b\u5bfe\u5fdc\u3092\u884c\u3046\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3092\u8a00\u3044\u307e\u3059\u3002\u6b21\u306b\u7d39\u4ecb\u3059\u308b\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u97f3\u58f0\u7248\u3068\u8003\u3048\u308b\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u3092\u81ea\u52d5\u5316\u3059\u308b\u4f01\u696d\u306f\u5897\u3048\u3066\u3044\u307e\u3059\u304c\u3001\u81ea\u5206\u304c\u554f\u3044\u5408\u308f\u305b\u305f\u3044\u5185\u5bb9\u304c\u51fa\u3066\u304f\u308b\u307e\u3067\u6642\u9593\u304c\u304b\u304b\u308b\u3053\u3068\u306b\u30a4\u30e9\u30a4\u30e9\u3059\u308b\u30e6\u30fc\u30b6\u30fc\u306f\u5c11\u306a\u304f\u3042\u308a\u307e\u305b\u3093\u3002\u305d\u3053\u3067\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u306b\u5408\u308f\u305b\u3066\u5bfe\u5fdc\u3092\u884c\u3046\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306a\u3089\u3059\u3050\u306b\u81ea\u5206\u304c\u554f\u3044\u5408\u308f\u305b\u305f\u3044\u5185\u5bb9\u3092\u6307\u5b9a\u3067\u304d\u308b\u306e\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u6642\u306e\u30e6\u30fc\u30b6\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n<p>\u305f\u3060\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306e\u5834\u5408\u30e6\u30fc\u30b6\u30fc\u306e\u65b9\u8a00\u306b\u3088\u308b\u8a1b\u308a\u3092\u805e\u304d\u53d6\u308c\u306a\u3044\u3001\u8a00\u3044\u56de\u3057\u306e\u9055\u3044\u3092\u7406\u89e3\u3067\u304d\u306a\u3044\u306a\u3069\u3068\u3044\u3063\u305f\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u3042\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u5834\u5408\u306f\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u304c\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u805e\u304d\u53d6\u308c\u306a\u304b\u3063\u305f\u3068\u304d\u306e\u9078\u629e\u80a2\u3082\u7528\u610f\u3057\u3066\u304a\u304f\u3068\u826f\u3044\u3067\u3057\u3087\u3046\u3002<\/p>\n<h4><b>|<\/b> \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/h4>\n<p>\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u540c\u69d8\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u8ca0\u62c5\u3092\u6e1b\u3089\u3057\u3001\u30a4\u30ec\u30ae\u30e5\u30e9\u30fc\u5bfe\u5fdc\u306b\u5272\u3051\u308b\u6642\u9593\u3092\u5897\u3084\u3059\u306e\u306b\u304a\u3059\u3059\u3081\u306a\u306e\u304c\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u3059\u3002\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u58f0\u306b\u53cd\u5fdc\u3057\u3066\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u3092\u884c\u3046\u306e\u306b\u5bfe\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30e6\u30fc\u30b6\u30fc\u304c\u5165\u529b\u3057\u305f\u6587\u7ae0\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u306b\u95a2\u3057\u3066\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u6587\u7ae0\u30921\u304b\u3089\u5165\u529b\u3059\u308b\u3082\u306e\u3001\u9078\u629e\u80a2\u304c\u7528\u610f\u3055\u308c\u3066\u3044\u3066\u30e6\u30fc\u30b6\u30fc\u304c\u81ea\u5206\u306e\u72b6\u6cc1\u306b\u5408\u3063\u305f\u9805\u76ee\u3092\u9078\u3093\u3067\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u7b54\u3048\u3092\u7d5e\u3063\u3066\u3044\u304f\u3082\u306e\u304c\u3042\u308a\u307e\u3059\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u3055\u3048\u3042\u308c\u3070\u5229\u7528\u3067\u304d\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u901a\u8a71\u6599\u304c\u767a\u751f\u3057\u306a\u3044\u3046\u3048\u3001\u30b9\u30de\u30db\u4ee5\u5916\u3067\u3082\u5229\u7528\u3067\u304d\u308b\u306e\u304c\u30e1\u30ea\u30c3\u30c8\u3067\u3057\u3087\u3046\u3002<\/p>\n<p>\u305f\u3060\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3082\u500b\u5225\u5bfe\u5fdc\u306b\u306f\u5f31\u3044\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u3001\u3042\u304f\u307e\u3067\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u3084\u30db\u30c6\u30eb\u306e\u4e88\u7d04\u306a\u3069\u5bfe\u5fdc\u304c\u30de\u30cb\u30e5\u30a2\u30eb\u5316\u3067\u304d\u308b\u3082\u306e\u306b\u9650\u5b9a\u3055\u308c\u308b\u3067\u3057\u3087\u3046\u3002\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u5834\u5408\u3082\u30dc\u30a4\u30b9\u30dc\u30c3\u30c8\u540c\u69d8AI\u304c\u5bfe\u5fdc\u3057\u304d\u308c\u306a\u3044\u5834\u5408\u306f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3084\u554f\u3044\u5408\u308f\u305b\u30d5\u30a9\u30fc\u30e0\u3078\u8a98\u5c0e\u3059\u308b\u306a\u3069\u306e\u5de5\u592b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n<h4><b>|<\/b> IVR<\/h4>\n<p>IVR\u3068\u306fInteractive Voice Response\u306e\u982d\u6587\u5b57\u3092\u53d6\u3063\u305f\u8a00\u8449\u3067\u3042\u308a\u3001\u81ea\u52d5\u97f3\u58f0\u5bfe\u5fdc\u30b7\u30b9\u30c6\u30e0\u3092\u8a00\u3044\u307e\u3059\u3002\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3054\u3068\u306b\u756a\u53f7\u304c\u5272\u308a\u632f\u3089\u308c\u3001\u97f3\u58f0\u30b7\u30b9\u30c6\u30e0\u306e\u6848\u5185\u306b\u5408\u308f\u305b\u3066\u756a\u53f7\u3092\u5165\u529b\u3057\u3066\u554f\u3044\u5408\u308f\u305b\u3092\u884c\u3044\u307e\u3059\u3002IVR\u306e\u30e1\u30ea\u30c3\u30c8\u306b\u306f\u7c21\u5358\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u81ea\u52d5\u5316\u3057\u305f\u308a\u3001\u5185\u5bb9\u306b\u5408\u308f\u305b\u3066\u554f\u3044\u5408\u308f\u305b\u5148\u306e\u90e8\u7f72\u3092\u6307\u5b9a\u3057\u305f\u308a\u3067\u304d\u308b\u70b9\u3067\u3057\u3087\u3046\u3002IVR\u3092\u5c0e\u5165\u3059\u308c\u3070\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5bfe\u5fdc\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u306a\u3044\u554f\u3044\u5408\u308f\u305b\u306e\u6570\u3092\u6e1b\u3089\u3057\u305f\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u90e8\u7f72\u306b\u5f15\u304d\u7d99\u3050\u5de5\u7a0b\u3092\u306a\u304f\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u305f\u3060\u554f\u3044\u5408\u308f\u305b\u305f\u3044\u5185\u5bb9\u304c\u8a72\u5f53\u3059\u308b\u756a\u53f7\u304c\u51fa\u3066\u304f\u308b\u307e\u3067\u5f85\u305f\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u3046\u3048\u3001\u305d\u306e\u9593\u3082\u901a\u8a71\u6599\u91d1\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u3082\u3042\u308b\u306e\u3067\u3001\u30e6\u30fc\u30b6\u30fc\u306b\u591a\u5c11\u306e\u30b9\u30c8\u30ec\u30b9\u304c\u304b\u304b\u308a\u307e\u3059\u3002\u3057\u305f\u304c\u3063\u3066\u3001IVR\u3092\u5c0e\u5165\u3059\u308b\u306b\u306f\u30e6\u30fc\u30b6\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u3092\u6700\u5c0f\u9650\u306b\u3059\u308b\u5de5\u592b\u3092\u3057\u306a\u3051\u308c\u3070\u3044\u3051\u307e\u305b\u3093\u3002<\/p>\n<h4><b>|<\/b> SMS\u914d\u4fe1\u30b5\u30fc\u30d3\u30b9\u300cSMS HaNa\u300d<\/h4>\n<p>SMS HaNa\u306f\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u304c\u958b\u767a\u3057\u305fSMS\u914d\u4fe1\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u3053\u3061\u3089\u306e\u30b5\u30fc\u30d3\u30b9\u3067\u306f\u6240\u5b9a\u306e\u96fb\u8a71\u756a\u53f7\u306b\u30e6\u30fc\u30b6\u30fc\u304c\u554f\u3044\u5408\u308f\u305b\u3092\u3057\u305f\u969b\u306bSMS\u306b\u554f\u3044\u5408\u308f\u305b\u5148\u306eWeb\u30b5\u30a4\u30c8\u306eURL\u3092\u9001\u4ed8\u3057\u305f\u308a\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u97f3\u58f0\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u9023\u643a\u3055\u305b\u3066SMS\u3067\u30e6\u30fc\u30b6\u30fc\u306b\u5fc5\u8981\u306a\u60c5\u5831\u3092\u8c9e\u7d4c\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u307e\u3067\u306b\u7d39\u4ecb\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306a\u3069\u3068SMS HaNa\u3092\u4f75\u7528\u3059\u308c\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u304c\u7c21\u5358\u306a\u3082\u306e\u3060\u3063\u305f\u5834\u5408\u306b\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u56f0\u308a\u3054\u3068\u3092\u89e3\u6c7a\u3067\u304d\u308b\u624b\u6bb5\u3092\u3059\u3050\u306b\u63d0\u6848\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n<h2 id=\"rtoc-15\" 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target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_top.png\" alt=\"\u5145\u5b9f\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u78ba\u8a8d\"><\/a><\/p>\r\n<p><a href=\"https:\/\/ntn-bpo.jp\/casestudy\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" src=\"\/\/ntn-bpo.jp\/column\/wp-content\/uploads\/custom_case_study.png\" alt=\"\u5c0e\u5165\u4e8b\u4f8b\u306f\u3053\u3061\u3089\u304b\u3089\"><\/a><\/p><\/div><span class=\"tags\">\u30bf\u30b0 :  <a href=\"https:\/\/ntn-bpo.jp\/column\/%e3%82%a2%e3%82%a6%e3%83%88%e3%82%bd%e3%83%bc%e3%82%b7%e3%83%b3%e3%82%b0\/\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/business-agency\/\">\u696d\u52d9\u4ee3\u884c<\/a> <a href=\"https:\/\/ntn-bpo.jp\/column\/%e6%a5%ad%e5%8b%99%e5%a7%94%e8%a8%97\/\">\u696d\u52d9\u59d4\u8a17<\/a><\/span>","protected":false},"excerpt":{"rendered":"<p>\u5c11\u5b50\u9ad8\u9f62\u5316\u304c\u9032\u307f\u3001\u591a\u304f\u306e\u4f01\u696d\u306b\u304a\u3044\u3066\u4eba\u6750\u4e0d\u8db3\u304c\u60a9\u307e\u3055\u308c\u308b\u4e2d\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u4f01\u696d\u304c\u5897\u52a0\u3057\u3066\u3044\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002\u3068\u3044\u3046\u306e\u3082\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308c\u3070\u3001\u512a\u79c0\u306a\u4eba\u6750\u2026<span class=\"read-more\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/outsourcing_attention\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":1939,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5],"tags":[14,11,12,13],"class_list":["post-1948","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support","tag-14","tag-call-center","tag-business-agency","tag-13"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/1948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=1948"}],"version-history":[{"count":8,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/1948\/revisions"}],"predecessor-version":[{"id":6657,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/posts\/1948\/revisions\/6657"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media\/1939"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=1948"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/categories?post=1948"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/tags?post=1948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}