{"id":10,"date":"2025-02-04T15:23:55","date_gmt":"2025-02-04T06:23:55","guid":{"rendered":"https:\/\/ntn-bpo.jp\/column\/?page_id=10"},"modified":"2025-02-19T11:41:14","modified_gmt":"2025-02-19T02:41:14","slug":"sitemap","status":"publish","type":"page","link":"https:\/\/ntn-bpo.jp\/column\/sitemap\/","title":{"rendered":"\u30b5\u30a4\u30c8\u30de\u30c3\u30d7"},"content":{"rendered":"<ul id=\"sitemap_list\" class=\"sitemap_disp_level_2\">\n<li class=\"home-item\"><a href=\"https:\/\/ntn-bpo.jp\/column\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u304a\u5f79\u7acb\u3061\u30b3\u30e9\u30e0\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fbBPO\u30b5\u30fc\u30d3\u30b9\u304a\u5f79\u7acb\u3061\u30b3\u30e9\u30e0<\/a><\/li>\n<li class=\"cat-item cat-item-7\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/\" title=\"BPO\">BPO<\/a>\n<ul>\n\t<li class=\"post-item post-item-6984\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/outsourcing-backoffice\/\" title=\"\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\uff1f\u7a2e\u985e\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9\u3082\u89e3\u8aac\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\uff1f\u7a2e\u985e\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6902\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/callcenter-flowchart\/\" title=\"\u96fb\u8a71\u5bfe\u5fdc\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u308a\u65b9\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u4f5c\u6210\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb\">\u96fb\u8a71\u5bfe\u5fdc\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u308a\u65b9\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u4f5c\u6210\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6816\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/bpo-outsourcing\/\" title=\"BPO\u3068\u696d\u52d9\u59d4\u8a17\u306e\u9055\u3044\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u5c0e\u5165\u6642\u306e\u6210\u529f\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">BPO\u3068\u696d\u52d9\u59d4\u8a17\u306e\u9055\u3044\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u5c0e\u5165\u6642\u306e\u6210\u529f\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6768\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/support_desk\/\" title=\"\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\uff08\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\uff09\u3068\u306f\uff1f\u7a2e\u985e\u3084\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\">\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\uff08\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\uff09\u3068\u306f\uff1f\u7a2e\u985e\u3084\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5858\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/callcenter-monitoring\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u5fc5\u8981\uff1f\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3068\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u5fc5\u8981\uff1f\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3068\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5016\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/callcenter-bpo\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\u3068\u306f\uff1fBPO\u696d\u754c\u306e\u5e02\u5834\u898f\u6a21\u30fb\u52d5\u5411\u304b\u3089\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u307e\u3067\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eBPO\u3068\u306f\uff1fBPO\u696d\u754c\u306e\u5e02\u5834\u898f\u6a21\u30fb\u52d5\u5411\u304b\u3089\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u307e\u3067\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-4831\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/bpo-service\/\" title=\"\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9 \u5c0e\u5165\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb\">\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9 \u5c0e\u5165\u4e8b\u4f8b\u3092\u3054\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-1846\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/missionimpossible\/\" title=\"\u696d\u754c\u306e\u4e0d\u53ef\u80fd\u3092\u53ef\u80fd\u306b\u3059\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9\">\u696d\u754c\u306e\u4e0d\u53ef\u80fd\u3092\u53ef\u80fd\u306b\u3059\u308b\u65e5\u672c\u30c6\u30ec\u30cd\u30c3\u30c8\u306eBPO\u30b5\u30fc\u30d3\u30b9<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"cat-item cat-item-3\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/\" title=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a>\n<ul>\n\t<li class=\"post-item post-item-6957\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/callcenter-timezone\/\" title=\"\u30c6\u30ec\u30a2\u30dd\u306e\u6642\u9593\u5e2f\u306f\u3044\u3064\u304c\u30d9\u30b9\u30c8\uff1f\u696d\u7a2e\u5225\u30fb\u696d\u614b\u5225\u306e\u6700\u9069\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u7d39\u4ecb\">\u30c6\u30ec\u30a2\u30dd\u306e\u6642\u9593\u5e2f\u306f\u3044\u3064\u304c\u30d9\u30b9\u30c8\uff1f\u696d\u7a2e\u5225\u30fb\u696d\u614b\u5225\u306e\u6700\u9069\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6736\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/effective_use\/\" title=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u6709\u52b9\u6d3b\u7528\u65b9\u6cd5\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5500\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/telemarketing-difference\/\" title=\"\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f\u30c6\u30ec\u30a2\u30dd\u3068\u306e\u9055\u3044\u3084\u6210\u529f\u3078\u5c0e\u304f\u30dd\u30a4\u30f3\u30c8\u89e3\u8aac\">\u30c6\u30ec\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u306f\uff1f\u30c6\u30ec\u30a2\u30dd\u3068\u306e\u9055\u3044\u3084\u6210\u529f\u3078\u5c0e\u304f\u30dd\u30a4\u30f3\u30c8\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5360\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/lead-acquisition\/\" title=\"\u30ea\u30fc\u30c9\u7372\u5f97\u3068\u306f\uff1f\u76ee\u7684\u304b\u3089\u7372\u5f97\u65b9\u6cd5\u3001\u8cea\u3092\u9ad8\u3081\u308b\u53d6\u308a\u7d44\u307f\u307e\u3067\u89e3\u8aac\">\u30ea\u30fc\u30c9\u7372\u5f97\u3068\u306f\uff1f\u76ee\u7684\u304b\u3089\u7372\u5f97\u65b9\u6cd5\u3001\u8cea\u3092\u9ad8\u3081\u308b\u53d6\u308a\u7d44\u307f\u307e\u3067\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5342\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/callcenter-newdevelopment\/\" title=\"\u65b0\u898f\u958b\u62d3\u306e\u55b6\u696d\u65b9\u6cd5\u3068\u306f\uff1f\u65b0\u898f\u7372\u5f97\u306e\u91cd\u8981\u6027\u3084\u6709\u52b9\u306a\u55b6\u696d\u65b9\u6cd5\u3082\u89e3\u8aac\">\u65b0\u898f\u958b\u62d3\u306e\u55b6\u696d\u65b9\u6cd5\u3068\u306f\uff1f\u65b0\u898f\u7372\u5f97\u306e\u91cd\u8981\u6027\u3084\u6709\u52b9\u306a\u55b6\u696d\u65b9\u6cd5\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2863\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/advantages-of-outsourcing\/\" title=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3068\u306f\uff1f\u696d\u52d9\u59d4\u8a17\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3068\u306f\uff1f\u696d\u52d9\u59d4\u8a17\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2775\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/tips-outbound-call-center\/\" title=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067\u6210\u529f\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067\u6210\u529f\u3059\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2584\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/outbound-call-center\/\" title=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30b5\u30fc\u30d3\u30b9\u5185\u5bb9<\/a><\/li>\n\t<li class=\"post-item post-item-2568\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/work-style-by-outsourced\/\" title=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3067\u50cd\u304d\u65b9\u6539\u9769\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3067\u50cd\u304d\u65b9\u6539\u9769<\/a><\/li>\n\t<li class=\"post-item post-item-2127\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/outbound_talkscript\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\uff01\u96fb\u8a71\u306b\u304a\u3051\u308b\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u91cd\u8981\u6027\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3092\u3088\u308a\u52b9\u679c\u7684\u306b\uff01\u96fb\u8a71\u306b\u304a\u3051\u308b\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u91cd\u8981\u6027\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2116\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/teleapo_talkscript\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30ec\u30a2\u30dd\u6210\u7d04\u7387\u306f\uff1f\u5e73\u5747\u5024\u3084\u6210\u679c\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30ec\u30a2\u30dd\u6210\u7d04\u7387\u306f\uff1f\u5e73\u5747\u5024\u3084\u6210\u679c\u3092\u4e0a\u3052\u308b\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2056\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/outbound_choice\/\" title=\"\u96fb\u8a71\u696d\u52d9\u3092\u59d4\u8a17\u3057\u305f\u3044\u65b9\u5fc5\u898b\uff01\u58f2\u4e0a\u30a2\u30c3\u30d7\u304c\u671f\u5f85\u3067\u304d\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9078\u3073\u65b9\u3068\u306f\uff1f\">\u96fb\u8a71\u696d\u52d9\u3092\u59d4\u8a17\u3057\u305f\u3044\u65b9\u5fc5\u898b\uff01\u58f2\u4e0a\u30a2\u30c3\u30d7\u304c\u671f\u5f85\u3067\u304d\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9078\u3073\u65b9\u3068\u306f\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-2047\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/outsourcing_merit_out\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u306e\u30e1\u30ea\u30c3\u30c8\uff5e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u7de8\uff5e\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u5229\u7528\u306e\u30e1\u30ea\u30c3\u30c8\uff5e\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u7de8\uff5e<\/a><\/li>\n\t<li class=\"post-item post-item-1956\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/outbound_point\/\" title=\"\u6210\u529f\u3059\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u5148\u9078\u3073\u306e\u30b3\u30c4\uff01\">\u6210\u529f\u3059\u308b\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u5148\u9078\u3073\u306e\u30b3\u30c4\uff01<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"cat-item cat-item-2\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/\" title=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a>\n<ul>\n\t<li class=\"post-item post-item-6944\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/\" title=\"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6766\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/business_efficiency\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u306f\uff1f\u52b9\u7387\u304c\u60aa\u3044\u8981\u56e0\u3082\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u306f\uff1f\u52b9\u7387\u304c\u60aa\u3044\u8981\u56e0\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6748\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/response_quality\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u300c\u5fdc\u5bfe\u54c1\u8cea\u300d\u306e\u5411\u4e0a\u3084\u73fe\u5834\u306e\u52b9\u7387\u5316\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u300c\u5fdc\u5bfe\u54c1\u8cea\u300d\u306e\u5411\u4e0a\u3084\u73fe\u5834\u306e\u52b9\u7387\u5316\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6744\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/shared_services\/\" title=\"\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1fBPO\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">\u30b7\u30a7\u30a2\u30fc\u30c9\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1fBPO\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6740\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/customer_harassment\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\uff01\u30af\u30ec\u30fc\u30e0\u3068\u306e\u9055\u3044\u3084\u5177\u4f53\u4f8b\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30ab\u30b9\u30cf\u30e9\u5bfe\u7b56\uff01\u30af\u30ec\u30fc\u30e0\u3068\u306e\u9055\u3044\u3084\u5177\u4f53\u4f8b\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4361\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-of-ivr\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u3068\u306f\uff1fIVR\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u9078\u3073\u65b9\u3082\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u81ea\u52d5\u5316\u3068\u306f\uff1fIVR\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u9078\u3073\u65b9\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5817\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/abandonedcalls-countermeasure\/\" title=\"\u653e\u68c4\u547c\u3068\u306f\uff1f\u767a\u751f\u539f\u56e0\u3068\u30ea\u30b9\u30af\u3001\u52b9\u679c\u7684\u306a\u5bfe\u7b56\u3092\u89e3\u8aac\">\u653e\u68c4\u547c\u3068\u306f\uff1f\u767a\u751f\u539f\u56e0\u3068\u30ea\u30b9\u30af\u3001\u52b9\u679c\u7684\u306a\u5bfe\u7b56\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5755\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-memo\/\" title=\"\u96fb\u8a71\u5bfe\u5fdc\u3067\u30e1\u30e2\u304c\u53d6\u308c\u306a\u3044\uff1f\u30e1\u30e2\u306e\u91cd\u8981\u6027\u3084\u539f\u56e0\u30fb\u5bfe\u7b56\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">\u96fb\u8a71\u5bfe\u5fdc\u3067\u30e1\u30e2\u304c\u53d6\u308c\u306a\u3044\uff1f\u30e1\u30e2\u306e\u91cd\u8981\u6027\u3084\u539f\u56e0\u30fb\u5bfe\u7b56\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5549\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callreason-voc\/\" title=\"\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306f\uff1fVOC\u3068\u306e\u9055\u3044\u3084\u53ce\u96c6\u30fb\u6d3b\u7528\u65b9\u6cd5\u307e\u3067\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30ea\u30fc\u30ba\u30f3\u3068\u306f\uff1fVOC\u3068\u306e\u9055\u3044\u3084\u53ce\u96c6\u30fb\u6d3b\u7528\u65b9\u6cd5\u307e\u3067\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5543\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/complain-phone\/\" title=\"\u30af\u30ec\u30fc\u30e0\u96fb\u8a71\u306e\u5207\u308a\u65b9\u306f\uff1f\u9069\u5207\u306a\u96fb\u8a71\u5bfe\u5fdc\u3068\u52b9\u679c\u7684\u306a\u30d5\u30ec\u30fc\u30ba\u3082\u7d39\u4ecb\">\u30af\u30ec\u30fc\u30e0\u96fb\u8a71\u306e\u5207\u308a\u65b9\u306f\uff1f\u9069\u5207\u306a\u96fb\u8a71\u5bfe\u5fdc\u3068\u52b9\u679c\u7684\u306a\u30d5\u30ec\u30fc\u30ba\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5536\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/salescall-howtodecline\/\" title=\"\u55b6\u696d\u96fb\u8a71\u306e\u65ad\u308a\u65b9\u3068\u4f8b\u6587\u3092\u7d39\u4ecb\uff01\u4e0a\u624b\u304f\u65ad\u308b\u30b3\u30c4\u3084\u55b6\u696d\u96fb\u8a71\u306e\u898b\u5206\u3051\u65b9\u3082\u89e3\u8aac\">\u55b6\u696d\u96fb\u8a71\u306e\u65ad\u308a\u65b9\u3068\u4f8b\u6587\u3092\u7d39\u4ecb\uff01\u4e0a\u624b\u304f\u65ad\u308b\u30b3\u30c4\u3084\u55b6\u696d\u96fb\u8a71\u306e\u898b\u5206\u3051\u65b9\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5427\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-ojt\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306eOJT\u3068\u306f\uff1f\u7814\u4fee\u304c\u5fc5\u8981\u306a\u7406\u7531\u306a\u7814\u4fee\u5185\u5bb9\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7814\u4fee\u306eOJT\u3068\u306f\uff1f\u7814\u4fee\u304c\u5fc5\u8981\u306a\u7406\u7531\u306a\u7814\u4fee\u5185\u5bb9\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5420\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-voc\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eVOC\u3068\u306f\uff1f\u5206\u6790\u624b\u6cd5\u3084\u6d3b\u7528\u65b9\u6cd5\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eVOC\u3068\u306f\uff1f\u5206\u6790\u624b\u6cd5\u3084\u6d3b\u7528\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5409\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/faq-qanda\/\" title=\"FAQ\u3068\u306f\uff1fQ\uff06A\u3068\u306e\u9055\u3044\u3084\u4f5c\u6210\u306e\u624b\u9806\u30fb\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">FAQ\u3068\u306f\uff1fQ\uff06A\u3068\u306e\u9055\u3044\u3084\u4f5c\u6210\u306e\u624b\u9806\u30fb\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5403\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-dataanalysis\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u3068\u306f\uff1f\u76ee\u7684\u3084\u624b\u6cd5\u30fb\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c7\u30fc\u30bf\u5206\u6790\u3068\u306f\uff1f\u76ee\u7684\u3084\u624b\u6cd5\u30fb\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5392\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/telephone-toomany\/\" title=\"\u591a\u3059\u304e\u308b\u96fb\u8a71\u5bfe\u5fdc\u306b\u56f0\u308b\uff01\u53ca\u307c\u3059\u30ea\u30b9\u30af\u3068\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb\">\u591a\u3059\u304e\u308b\u96fb\u8a71\u5bfe\u5fdc\u306b\u56f0\u308b\uff01\u53ca\u307c\u3059\u30ea\u30b9\u30af\u3068\u52b9\u7387\u5316\u3059\u308b\u65b9\u6cd5\u3092\u3054\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5355\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/insidesales-teleappointment\/\" title=\"\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\uff5c\u52b9\u7387\u7684\u306b\u6210\u679c\u3092\u4e0a\u3052\u308b\u30dd\u30a4\u30f3\u30c8\">\u30a4\u30f3\u30b5\u30a4\u30c9\u30bb\u30fc\u30eb\u30b9\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\uff5c\u52b9\u7387\u7684\u306b\u6210\u679c\u3092\u4e0a\u3052\u308b\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-5322\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-escalation\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\uff1f\u554f\u984c\u70b9\u3068\u524a\u6e1b\u65b9\u6cd5\u3082\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u306f\uff1f\u554f\u984c\u70b9\u3068\u524a\u6e1b\u65b9\u6cd5\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5311\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-callrecording\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u901a\u8a71\u9332\u97f3\u3059\u308b\u7406\u7531\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u901a\u8a71\u9332\u97f3\u3059\u308b\u7406\u7531\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5218\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-responserate\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u76ee\u5b89\u3084\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u7b54\u7387\u3068\u306f\uff1f\u76ee\u5b89\u3084\u5fdc\u7b54\u7387\u3092\u6539\u5584\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5197\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/inboundcall-merit\/\" title=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5174\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-operator\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u4e0a\u3067\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306f\uff1f\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u8a2d\u7f6e\u3059\u308b\u4e0a\u3067\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3068\u306f\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-5164\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-manualize\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u3068\u306f\uff1f\u91cd\u8981\u6027\u3084\u4f5c\u6210\u624b\u9806\u3092\u5fb9\u5e95\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u3068\u306f\uff1f\u91cd\u8981\u6027\u3084\u4f5c\u6210\u624b\u9806\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5031\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/callcenter-stress\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u8981\u56e0\u3068\u89e3\u6d88\u6cd5\uff5c\u96e2\u8077\u3092\u9632\u3050\u5bfe\u7b56\u3082\u3054\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30b9\u30c8\u30ec\u30b9\u8981\u56e0\u3068\u89e3\u6d88\u6cd5\uff5c\u96e2\u8077\u3092\u9632\u3050\u5bfe\u7b56\u3082\u3054\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4773\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/quality_management\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\uff1f\u54c1\u8cea\u5411\u4e0a\u306e\u65b9\u6cd5\u3084\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5fdc\u5bfe\u54c1\u8cea\u3068\u306f\uff1f\u54c1\u8cea\u5411\u4e0a\u306e\u65b9\u6cd5\u3084\u30c1\u30a7\u30c3\u30af\u9805\u76ee\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4262\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/cs_considering2-2\/\" title=\"\u3088\u308a\u52b9\u7387\u7684\u306b\u904b\u55b6\u3059\u308b\u305f\u3081\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u30ce\u30a6\u30cf\u30a6\u306f\uff1f\">\u3088\u308a\u52b9\u7387\u7684\u306b\u904b\u55b6\u3059\u308b\u305f\u3081\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u55b6\u30ce\u30a6\u30cf\u30a6\u306f\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-4120\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/business-operation-point\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u904b\u7528\u30dd\u30a4\u30f3\u30c8\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u904b\u7528\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-4086\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/call-center-and-sms\/\" title=\"SMS\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u4e8b\u4f8b\u3068\u4f75\u305b\u3066\u7d39\u4ecb\">SMS\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u4e8b\u4f8b\u3068\u4f75\u305b\u3066\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4090\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/visual-ivr-in-call-centers\/\" title=\"\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\uff1fIVR\u3068\u306e\u9055\u3044\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u9078\u3073\u65b9\u3092\u89e3\u8aac\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3068\u306f\uff1fIVR\u3068\u306e\u9055\u3044\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u9078\u3073\u65b9\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-4029\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/best-channel-with-visual-ivr\/\" title=\"\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u304a\u554f\u5408\u305b\u3092\u6700\u9069\u306a\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0\">\u30d3\u30b8\u30e5\u30a2\u30ebIVR\u3067\u304a\u554f\u5408\u305b\u3092\u6700\u9069\u306a\u30c1\u30e3\u30f3\u30cd\u30eb\u306b\u30eb\u30fc\u30c6\u30a3\u30f3\u30b0<\/a><\/li>\n\t<li class=\"post-item post-item-4022\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/reform-of-contact-center\/\" title=\"SMS\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u696d\u52d9\u6539\u9769\u3057\u307e\u3057\u3087\u3046\">SMS\u3067\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u696d\u52d9\u6539\u9769\u3057\u307e\u3057\u3087\u3046<\/a><\/li>\n\t<li class=\"post-item post-item-3754\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/points-outsourcing-a-call-center\/\" title=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u969b\u306e\u30dd\u30a4\u30f3\u30c8\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-3568\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/points-for-successful-call-center\/\" title=\"\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30dd\u30a4\u30f3\u30c8\">\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-2866\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/tips-for-inbound-call-center\/\" title=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u30b3\u30c4\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ee3\u884c\u30b5\u30fc\u30d3\u30b9\u3092\u6d3b\u7528\u3059\u308b\u30b3\u30c4<\/a><\/li>\n\t<li class=\"post-item post-item-2592\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/inbound-call-center\/\" title=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30b5\u30fc\u30d3\u30b9\u3068\u306f\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u30b5\u30fc\u30d3\u30b9\u3068\u306f<\/a><\/li>\n\t<li class=\"post-item post-item-2566\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/work-style-by-inbound\/\" title=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3067\u50cd\u304d\u65b9\u6539\u9769\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3067\u50cd\u304d\u65b9\u6539\u9769<\/a><\/li>\n\t<li class=\"post-item post-item-2183\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/profit_efficiency\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5229\u76ca\u306b\u3064\u306a\u3052\u308b\u30b3\u30c4\u3068\u306f\uff1f\u5916\u90e8\u59d4\u8a17\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308d\u3046\uff01\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u3092\u5229\u76ca\u306b\u3064\u306a\u3052\u308b\u30b3\u30c4\u3068\u306f\uff1f\u5916\u90e8\u59d4\u8a17\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3092\u56f3\u308d\u3046\uff01<\/a><\/li>\n\t<li class=\"post-item post-item-2083\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/customer_satisfaction\/\" title=\"\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\uff01\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u79d8\u8a23\">\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\uff01\u6210\u529f\u3059\u308b\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u79d8\u8a23<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"cat-item cat-item-5\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a>\n<ul>\n\t<li class=\"post-item post-item-6949\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/callcenter-respond\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3067\u8d77\u3053\u308a\u304c\u3061\u306a\u554f\u984c\u3068\u89e3\u6c7a\u7b56\u3092\u5fb9\u5e95\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3067\u8d77\u3053\u308a\u304c\u3061\u306a\u554f\u984c\u3068\u89e3\u6c7a\u7b56\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6913\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/chatbot-kinds\/\" title=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u30fb\u7279\u5fb4\u3092\u7d39\u4ecb\uff01\u9078\u3073\u65b9\u3084\u6ce8\u610f\u70b9\u3082\u89e3\u8aac\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u30fb\u7279\u5fb4\u3092\u7d39\u4ecb\uff01\u9078\u3073\u65b9\u3084\u6ce8\u610f\u70b9\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6896\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/callcenter-outsidebusinesshours\/\" title=\"\u55b6\u696d\u6642\u9593\u5916\u306e\u96fb\u8a71\u5bfe\u5fdc\u306f\u5fc5\u8981\uff1f\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u3050\u5bfe\u5fdc\u7b56\u3092\u7d39\u4ecb\">\u55b6\u696d\u6642\u9593\u5916\u306e\u96fb\u8a71\u5bfe\u5fdc\u306f\u5fc5\u8981\uff1f\u6a5f\u4f1a\u640d\u5931\u3092\u9632\u3050\u5bfe\u5fdc\u7b56\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6779\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/technical_support_help_desk\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u5916\u6ce8\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u5916\u6ce8\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6776\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/reason_outsourcing\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u3079\u304d\uff1f\u5916\u6ce8\u3059\u308b\u7406\u7531\u3092\u89e3\u8aac\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u3079\u304d\uff1f\u5916\u6ce8\u3059\u308b\u7406\u7531\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6773\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer_support_outsourcing\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u59d4\u8a17\u3068\u306f\uff1f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u59d4\u8a17\u3068\u306f\uff1f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6770\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/chatbot_introduction\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3068\u306f\uff1f\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u3068\u306f\uff1f\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6762\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/call_center_customer_satisfaction\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u30fb\u9867\u5ba2\u63a8\u5968\uff08NPS\uff09\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CS\uff09\u30fb\u9867\u5ba2\u63a8\u5968\uff08NPS\uff09\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6760\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer_support_scope_of_work\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\uff1f\u696d\u52d9\u7bc4\u56f2\u3084\u8ab2\u984c\u30fb\u6539\u5584\u65b9\u6cd5\u3092\u7d39\u4ecb\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\uff1f\u696d\u52d9\u7bc4\u56f2\u3084\u8ab2\u984c\u30fb\u6539\u5584\u65b9\u6cd5\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6758\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer_experience\/\" title=\"CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u3068\u306f\uff1f\u6226\u7565\u7b56\u5b9a\u30fb\u63a8\u9032\u306b\u3064\u3044\u3066\u89e3\u8aac\">CX\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\uff09\u3068\u306f\uff1f\u6226\u7565\u7b56\u5b9a\u30fb\u63a8\u9032\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6753\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer_support_business_efficiency\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u52b9\u7387\u5316\u3068\u306f\uff1f\u8ab2\u984c\u3084\u89e3\u6c7a\u65b9\u6cd5\u3092\u89e3\u8aac\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u52b9\u7387\u5316\u3068\u306f\uff1f\u8ab2\u984c\u3084\u89e3\u6c7a\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6750\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/effortless_experience\/\" title=\"\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3068\u306f\uff1fCES\u306e\u7b97\u51fa\u65b9\u6cd5\u3084\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\u3092\u89e3\u8aac\">\u30a8\u30d5\u30a9\u30fc\u30c8\u30ec\u30b9\u4f53\u9a13\u3068\u306f\uff1fCES\u306e\u7b97\u51fa\u65b9\u6cd5\u3084\u306a\u305c\u91cd\u8981\u306a\u306e\u304b\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5554\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customersupport-ai\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5c06\u6765\u6027\u306f\uff1fAI\u6642\u4ee3\u306b\u6c42\u3081\u3089\u308c\u308b\u4eba\u6750\u30fb\u5f79\u5272\u3092\u7d39\u4ecb\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5c06\u6765\u6027\u306f\uff1fAI\u6642\u4ee3\u306b\u6c42\u3081\u3089\u308c\u308b\u4eba\u6750\u30fb\u5f79\u5272\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5397\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customersupport-proceeds\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f79\u5272\u3068\u306f\uff1f\u58f2\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u7406\u7531\u3092\u89e3\u8aac\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f79\u5272\u3068\u306f\uff1f\u58f2\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u7406\u7531\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-4019\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/support-productivity\/\" title=\"SMS\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u751f\u7523\u6027\u5411\u4e0a\u306b\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\">SMS\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u751f\u7523\u6027\u5411\u4e0a\u306b\u52b9\u679c\u304c\u3042\u308a\u307e\u3059<\/a><\/li>\n\t<li class=\"post-item post-item-4027\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/visual-ivr-customer-support\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u3092\u96c6\u7d04\u3059\u308b\u30d3\u30b8\u30e5\u30a2\u30ebIVR\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30cd\u30eb\u3092\u96c6\u7d04\u3059\u308b\u30d3\u30b8\u30e5\u30a2\u30ebIVR<\/a><\/li>\n\t<li class=\"post-item post-item-3673\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/outsourcing-customer-support\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u7406\u7531\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5916\u6ce8\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u7406\u7531<\/a><\/li>\n\t<li class=\"post-item post-item-3169\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/customer-support-outsourcing-points\/\" title=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u304a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306e\u30dd\u30a4\u30f3\u30c8\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u304a\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u306e\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u90e8\u59d4\u8a17\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-1948\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/outsourcing_attention\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3082\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u6642\u4ee3\uff01\u6c17\u3092\u3064\u3051\u305f\u3044\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u306e\u6ce8\u610f\u70b9\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3082\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u6642\u4ee3\uff01\u6c17\u3092\u3064\u3051\u305f\u3044\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u306e\u6ce8\u610f\u70b9<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"cat-item cat-item-1\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/a>\n<ul>\n\t<li class=\"post-item post-item-6957\"><a href=\"https:\/\/ntn-bpo.jp\/column\/outbound\/callcenter-timezone\/\" title=\"\u30c6\u30ec\u30a2\u30dd\u306e\u6642\u9593\u5e2f\u306f\u3044\u3064\u304c\u30d9\u30b9\u30c8\uff1f\u696d\u7a2e\u5225\u30fb\u696d\u614b\u5225\u306e\u6700\u9069\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u7d39\u4ecb\">\u30c6\u30ec\u30a2\u30dd\u306e\u6642\u9593\u5e2f\u306f\u3044\u3064\u304c\u30d9\u30b9\u30c8\uff1f\u696d\u7a2e\u5225\u30fb\u696d\u614b\u5225\u306e\u6700\u9069\u30bf\u30a4\u30df\u30f3\u30b0\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6949\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/callcenter-respond\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3067\u8d77\u3053\u308a\u304c\u3061\u306a\u554f\u984c\u3068\u89e3\u6c7a\u7b56\u3092\u5fb9\u5e95\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30e1\u30fc\u30eb\u5bfe\u5fdc\u3067\u8d77\u3053\u308a\u304c\u3061\u306a\u554f\u984c\u3068\u89e3\u6c7a\u7b56\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6944\"><a href=\"https:\/\/ntn-bpo.jp\/column\/inbound\/ivr-sms\/\" title=\"IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">IVR\u3068SMS\u9023\u643a\u3068\u306f\uff1f\u4ed5\u7d44\u307f\u3084\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6913\"><a href=\"https:\/\/ntn-bpo.jp\/column\/customer-support\/chatbot-kinds\/\" title=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u30fb\u7279\u5fb4\u3092\u7d39\u4ecb\uff01\u9078\u3073\u65b9\u3084\u6ce8\u610f\u70b9\u3082\u89e3\u8aac\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u7a2e\u985e\u30fb\u7279\u5fb4\u3092\u7d39\u4ecb\uff01\u9078\u3073\u65b9\u3084\u6ce8\u610f\u70b9\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6889\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-ai\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u3068\u4f55\u304c\u5909\u308f\u308b\uff1f\u8ab2\u984c\u3068\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306bAI\u3092\u5c0e\u5165\u3059\u308b\u3068\u4f55\u304c\u5909\u308f\u308b\uff1f\u8ab2\u984c\u3068\u30e1\u30ea\u30c3\u30c8\u30fb\u6ce8\u610f\u70b9\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6902\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/callcenter-flowchart\/\" title=\"\u96fb\u8a71\u5bfe\u5fdc\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u308a\u65b9\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u4f5c\u6210\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb\">\u96fb\u8a71\u5bfe\u5fdc\u30d5\u30ed\u30fc\u30c1\u30e3\u30fc\u30c8\u306e\u4f5c\u308a\u65b9\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u4f5c\u6210\u30dd\u30a4\u30f3\u30c8\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6756\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/e-commerce_website\/\" title=\"\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306b\u306f\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f\">\u901a\u8ca9\u30fbEC\u30b5\u30a4\u30c8\u306b\u306f\u306a\u305c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u304c\u5fc5\u8981\u306a\u306e\u304b\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-6742\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/business_metrics\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.9 KPI\u30fbROI\u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u3092\u89e3\u8aac\">\u3010\u7528\u8a9e\u96c6\u3011Vol.9 KPI\u30fbROI\u306a\u3069\u306e\u30d3\u30b8\u30cd\u30b9\u6307\u6a19\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6636\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-inquiryresponse\/\" title=\"\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b6\u3064\u306e\u65b9\u6cd5\uff01\u8ab2\u984c\u3084\u91cd\u8981\u6027\u30fb\u4e8b\u4f8b\u3082\u7d39\u4ecb\">\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b6\u3064\u306e\u65b9\u6cd5\uff01\u8ab2\u984c\u3084\u91cd\u8981\u6027\u30fb\u4e8b\u4f8b\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2118\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_fee\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u6599\u91d1\u306f\uff1f\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u6599\u91d1\u306f\uff1f\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6515\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-crm\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306eCRM\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051\u306eCRM\u3068\u306f\uff1f\u5c0e\u5165\u30e1\u30ea\u30c3\u30c8\u3084\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5822\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/bpo-difference\/\" title=\"BPR\u3068BPO\u306e\u9055\u3044\u3068\u306f\uff1fRPA\u3068\u306e\u9055\u3044\u3084\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac\">BPR\u3068BPO\u306e\u9055\u3044\u3068\u306f\uff1fRPA\u3068\u306e\u9055\u3044\u3084\u5c0e\u5165\u30b9\u30c6\u30c3\u30d7\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5760\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-acw\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u77ed\u7e2e\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306eACW\uff08\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u3068\u306f\uff1f\u77ed\u7e2e\u3059\u308b\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5461\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-telephoneagency\/\" title=\"\u96fb\u8a71\u4ee3\u884c\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">\u96fb\u8a71\u4ee3\u884c\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5337\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-productivity\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u306e\u8ab2\u984c\uff5c\u5411\u4e0a\u30d7\u30ed\u30bb\u30b9\u3084\u5177\u4f53\u7b56\u3068\u306f\uff1f\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u5411\u4e0a\u306e\u8ab2\u984c\uff5c\u5411\u4e0a\u30d7\u30ed\u30bb\u30b9\u3084\u5177\u4f53\u7b56\u3068\u306f\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-5327\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-talkscript\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3068\u306f\uff1f\u4f5c\u6210\u624b\u9806\u304b\u3089\u4f8b\u6587\u307e\u3067\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u3068\u306f\uff1f\u4f5c\u6210\u624b\u9806\u304b\u3089\u4f8b\u6587\u307e\u3067\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5304\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-cannotgetthrough\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u7e4b\u304c\u3089\u306a\u3044\u7406\u7531\u3068\u306f\uff1f\u4e0e\u3048\u308b\u5f71\u97ff\u3084\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u7e4b\u304c\u3089\u306a\u3044\u7406\u7531\u3068\u306f\uff1f\u4e0e\u3048\u308b\u5f71\u97ff\u3084\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5213\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-organizationchart\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u7d44\u7e54\u56f3\u306e\u91cd\u8981\u6027\u3068\u57fa\u672c\u7684\u306a\u7d44\u7e54\u4f53\u5236\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u7d44\u7e54\u56f3\u306e\u91cd\u8981\u6027\u3068\u57fa\u672c\u7684\u306a\u7d44\u7e54\u4f53\u5236<\/a><\/li>\n\t<li class=\"post-item post-item-5208\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-teleappointment\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30c6\u30ec\u30a2\u30dd\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5202\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-task\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b6\u3064\u306e\u8ab2\u984c\u3068\u306f\uff1f\u89e3\u6c7a\u7b56\u3084\u4eca\u5f8c\u306e\u52d5\u5411\u3082\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u304c\u62b1\u3048\u308b6\u3064\u306e\u8ab2\u984c\u3068\u306f\uff1f\u89e3\u6c7a\u7b56\u3084\u4eca\u5f8c\u306e\u52d5\u5411\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5185\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-helpdesk\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u304a\u3055\u3048\u3066\u304a\u3053\u3046\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u304a\u3055\u3048\u3066\u304a\u3053\u3046<\/a><\/li>\n\t<li class=\"post-item post-item-5179\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenterp-purposeofintroduction\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u672c\uff5c\u7a2e\u985e\u3084\u5c0e\u5165\u76ee\u7684\u30fb\u52b9\u679c\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u57fa\u672c\uff5c\u7a2e\u985e\u3084\u5c0e\u5165\u76ee\u7684\u30fb\u52b9\u679c\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5089\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-contact-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u3054\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5076\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-kpi\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKPI\u3068\u306f\uff1f\u91cd\u8981\u6027\u3084\u7a2e\u985e\u30fb\u7b97\u51fa\u65b9\u6cd5\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bKPI\u3068\u306f\uff1f\u91cd\u8981\u6027\u3084\u7a2e\u985e\u30fb\u7b97\u51fa\u65b9\u6cd5\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5068\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-company\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u696d\u52d9\u5185\u5bb9\u3084\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u696d\u52d9\u5185\u5bb9\u3084\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5056\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-complainthandling\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u30ac\u30a4\u30c9\uff5c\u6e1b\u3089\u3059\u65b9\u6cd5\u3084NG\u30ef\u30fc\u30c9\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc\u30ac\u30a4\u30c9\uff5c\u6e1b\u3089\u3059\u65b9\u6cd5\u3084NG\u30ef\u30fc\u30c9\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5051\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-dx\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u5316\u3068\u306f\uff1f\u63a8\u9032\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308bDX\u5316\u3068\u306f\uff1f\u63a8\u9032\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3068\u6ce8\u610f\u70b9\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5041\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-wayofspeaking\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u8a71\u3057\u65b9\u306e\u30b3\u30c48\u9078\uff01\u4e0a\u624b\u3044\u4eba\u306e\u7279\u5fb4\u3084\u9b54\u6cd5\u306e\u8a00\u8449\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u8a71\u3057\u65b9\u306e\u30b3\u30c48\u9078\uff01\u4e0a\u624b\u3044\u4eba\u306e\u7279\u5fb4\u3084\u9b54\u6cd5\u306e\u8a00\u8449\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4613\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/glossary_sunlight\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.15 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u592a\u967d\u5149\u767a\u96fb\u7528\u8a9e\u96c6\">\u3010\u7528\u8a9e\u96c6\u3011Vol.15 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u592a\u967d\u5149\u767a\u96fb\u7528\u8a9e\u96c6<\/a><\/li>\n\t<li class=\"post-item post-item-4517\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/considering_point\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u5148\u3092\u9078\u3076\u624b\u9806\u3068\u3001\u78ba\u8a8d\u3059\u308b\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u5148\u3092\u9078\u3076\u624b\u9806\u3068\u3001\u78ba\u8a8d\u3059\u308b\u3079\u304d\u30dd\u30a4\u30f3\u30c8\u3068\u306f\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-4315\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-of-laborcost\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u969b\u306e\u8cbb\u7528\u3092\u5fb9\u5e95\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u969b\u306e\u8cbb\u7528\u3092\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-4318\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_considering_point\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-4259\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/tips-for-inbound-call-center-2\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3068\u306f\uff1f\u8ab2\u984c\u3084\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u3068\u306f\uff1f\u8ab2\u984c\u3084\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4161\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/introducing-a-call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f\u5c0e\u5165\u306e\u76ee\u7684\u3084\u624b\u9806\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u3068\u306f\uff1f\u5c0e\u5165\u306e\u76ee\u7684\u3084\u624b\u9806\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4163\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/case-studies-of-call-centers\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3068\u306f\uff1fDX\u306b\u53d6\u308a\u7d44\u3080\u30e1\u30ea\u30c3\u30c8\u3084\u4e8b\u4f8b\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u3068\u306f\uff1fDX\u306b\u53d6\u308a\u7d44\u3080\u30e1\u30ea\u30c3\u30c8\u3084\u4e8b\u4f8b\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4122\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/explanation-of-points\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u5834\u5408\u306e\u30dd\u30a4\u30f3\u30c8\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u5834\u5408\u306e\u30dd\u30a4\u30f3\u30c8\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-4088\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/chatbots-in-call-centers\/\" title=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\">\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u6ce8\u610f\u70b9\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-3830\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/contact-center-chatbots\/\" title=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6d3b\u7528\u306e\u52b9\u679c\u3068\u30e1\u30ea\u30c3\u30c8\">\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u6d3b\u7528\u306e\u52b9\u679c\u3068\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-3749\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-a-call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u521d\u3081\u3066\u5916\u90e8\u59d4\u8a17\u3059\u308b\u969b\u306e\u9078\u3073\u65b9\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u521d\u3081\u3066\u5916\u90e8\u59d4\u8a17\u3059\u308b\u969b\u306e\u9078\u3073\u65b9<\/a><\/li>\n\t<li class=\"post-item post-item-3751\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourced-and-in-house-call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u3068\u5185\u88fd\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u6ce8\u3068\u5185\u88fd\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-3669\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/points-when-outsourcing\/\" title=\"\u5931\u6557\u3057\u306a\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u306e\u9078\u3073\u65b9\u3068\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8\">\u5931\u6557\u3057\u306a\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u306e\u9078\u3073\u65b9\u3068\u6d3b\u7528\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-3559\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/merits-of-call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u5074\u30fb\u9867\u5ba2\u5074\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u55b6\u5074\u30fb\u9867\u5ba2\u5074\u306e\u30e1\u30ea\u30c3\u30c8\u3068\u306f\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-3563\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/how-to-set-up-a-call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306e\u30b9\u30c6\u30c3\u30d7\u3084\u69cb\u7bc9\u8cbb\u7528\u30fb\u6a5f\u80fd\u306b\u3064\u3044\u3066\u5fb9\u5e95\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u7acb\u3061\u4e0a\u3052\u306e\u30b9\u30c6\u30c3\u30d7\u3084\u69cb\u7bc9\u8cbb\u7528\u30fb\u6a5f\u80fd\u306b\u3064\u3044\u3066\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-3527\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/call-centerknow-how\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u30fb\u904b\u7528\u30ce\u30a6\u30cf\u30a6\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u30fb\u904b\u7528\u30ce\u30a6\u30cf\u30a6<\/a><\/li>\n\t<li class=\"post-item post-item-3524\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcentersuccess\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067\u89e3\u6c7a\u3067\u304d\u308b\u554f\u984c\u306f\uff1f\u5c0e\u5165\u52b9\u679c\u3082\u3042\u308f\u305b\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067\u89e3\u6c7a\u3067\u304d\u308b\u554f\u984c\u306f\uff1f\u5c0e\u5165\u52b9\u679c\u3082\u3042\u308f\u305b\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2861\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/points-for-outsourcing\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u6d17\u3044\u51fa\u3057\u65b9\u6cd5\u3092\u89e3\u8aac\uff01\u6210\u529f\u4e8b\u4f8b\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u8ab2\u984c\u6d17\u3044\u51fa\u3057\u65b9\u6cd5\u3092\u89e3\u8aac\uff01\u6210\u529f\u4e8b\u4f8b\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2777\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsource-call-centers\/\" title=\"\u30c6\u30ec\u30ef\u30fc\u30af\u63a8\u9032\u6642\u306b\u96fb\u8a71\u5bfe\u5fdc\u306a\u3069\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc \u306b\u5916\u90e8\u59d4\u8a17\u3059\u308b\u306b\u306f\">\u30c6\u30ec\u30ef\u30fc\u30af\u63a8\u9032\u6642\u306b\u96fb\u8a71\u5bfe\u5fdc\u306a\u3069\u3092\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc \u306b\u5916\u90e8\u59d4\u8a17\u3059\u308b\u306b\u306f<\/a><\/li>\n\t<li class=\"post-item post-item-2747\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/what-is-outbound-call-center\/\" title=\"\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u306e\u9055\u3044\u3092\u89e3\u8aac\">\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3068\u306e\u9055\u3044\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2730\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/costs-and-price-quotes\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u8cbb\u7528\u3068\u6599\u91d1\u76f8\u5834\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u8cbb\u7528\u3068\u6599\u91d1\u76f8\u5834<\/a><\/li>\n\t<li class=\"post-item post-item-2733\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/measure-the-quality-of-a-call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u3068\u306f\uff1f\u5360\u6709\u7387\u3084\u5fdc\u7b54\u7387\u3068\u306e\u95a2\u4fc2\u6027\u3084\u8a08\u7b97\u65b9\u6cd5\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7a3c\u50cd\u7387\u3068\u306f\uff1f\u5360\u6709\u7387\u3084\u5fdc\u7b54\u7387\u3068\u306e\u95a2\u4fc2\u6027\u3084\u8a08\u7b97\u65b9\u6cd5\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2738\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/call-center-consignment-estimation-method\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u696d\u52d9\u3068\u306f\uff1f\u898b\u7a4d\u308a\u6642\u306e\u6ce8\u610f\u70b9\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u696d\u52d9\u3068\u306f\uff1f\u898b\u7a4d\u308a\u6642\u306e\u6ce8\u610f\u70b9\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2714\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-quality\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u54c1\u8cea\u3068\u306f\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u54c1\u8cea\u3068\u306f<\/a><\/li>\n\t<li class=\"post-item post-item-2721\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-flow\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3068\u304d\u306e\u6d41\u308c\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3059\u308b\u3068\u304d\u306e\u6d41\u308c<\/a><\/li>\n\t<li class=\"post-item post-item-2622\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/points-of-outsourcing\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u6ce8\u306e\u30dd\u30a4\u30f3\u30c8\u30fb\u5c0e\u5165\u4e8b\u4f8b\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5916\u6ce8\u306e\u30dd\u30a4\u30f3\u30c8\u30fb\u5c0e\u5165\u4e8b\u4f8b<\/a><\/li>\n\t<li class=\"post-item post-item-2627\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/points-of-itaku\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u65b9\u3084\u8a2d\u8a08\u65b9\u6cd5\u30fb\u59d4\u8a17\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u65b9\u3084\u8a2d\u8a08\u65b9\u6cd5\u30fb\u59d4\u8a17\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2625\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/points-of-callcenteroutsourcing\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u5c0e\u5165\u7406\u7531\u3084\u6599\u91d1\u4f53\u7cfb\u30fb\u5c0e\u5165\u4e8b\u4f8b\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u5c0e\u5165\u7406\u7531\u3084\u6599\u91d1\u4f53\u7cfb\u30fb\u5c0e\u5165\u4e8b\u4f8b\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2606\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/flow_callcenter\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u696d\u52d9\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u696d\u52d9\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2609\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/call-center-consignment-costs\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u306b\u3088\u308b\u8cbb\u7528\u76f8\u5834\u306f\uff1f\u5916\u6ce8\u3068\u5185\u88fd\u3068\u306e\u9055\u3044\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u306b\u3088\u308b\u8cbb\u7528\u76f8\u5834\u306f\uff1f\u5916\u6ce8\u3068\u5185\u88fd\u3068\u306e\u9055\u3044\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2595\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/business-types-by-call-centers\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u306e\u7a2e\u985e\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u306e\u7a2e\u985e\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2575\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-attention-reason\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u304c\u5897\u3048\u3066\u3044\u308b\u7406\u7531\u306f\uff1f\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u304c\u5897\u3048\u3066\u3044\u308b\u7406\u7531\u306f\uff1f\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2496\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing-is-a-merit\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u306e\u52b9\u679c\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u306e\u52b9\u679c\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2501\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/must-see\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u59d4\u8a17\u5148\u306e\u9078\u3073\u65b9\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u59d4\u8a17\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u306f\uff1f\u59d4\u8a17\u5148\u306e\u9078\u3073\u65b9\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2504\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/how-to-estimate\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u8cbb\u7528\u306e\u898b\u7a4d\u3082\u308a\u65b9\u6cd5\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u8cbb\u7528\u306e\u898b\u7a4d\u3082\u308a\u65b9\u6cd5<\/a><\/li>\n\t<li class=\"post-item post-item-2459\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/merits-of-the-operation-side\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5916\u6ce8\u3059\u3079\u304d\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u5916\u6ce8\u3059\u3079\u304d\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2452\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/usage-example-of-call-center\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u6d3b\u7528\u4e8b\u4f8b\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u59d4\u8a17\u6d3b\u7528\u4e8b\u4f8b\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2448\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourced-call-centers\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5916\u90e8\u59d4\u8a17\u3067\u304d\u308b\u696d\u52d9\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2384\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter-points2019\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u3068\u306f\uff1f\u5c0e\u5165\u30bf\u30a4\u30df\u30f3\u30b0\u3084\u59d4\u8a17\u307e\u3067\u306e\u6d41\u308c\u3092\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u696d\u52d9\u59d4\u8a17\u3068\u306f\uff1f\u5c0e\u5165\u30bf\u30a4\u30df\u30f3\u30b0\u3084\u59d4\u8a17\u307e\u3067\u306e\u6d41\u308c\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2185\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/result_talkscript\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u4ed5\u4e8b\u8853\uff01\u6210\u679c\u3092\u4e0a\u3052\u308b\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u696d\u52d9\u306e\u4ed5\u4e8b\u8853\uff01\u6210\u679c\u3092\u4e0a\u3052\u308b\u30c8\u30fc\u30af\u30b9\u30af\u30ea\u30d7\u30c8\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f<\/a><\/li>\n\t<li class=\"post-item post-item-2188\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_choice\/\" title=\"\u9867\u5ba2\u5bfe\u5fdc\u3092\u5f37\u5316\uff01\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u3084\u6ce8\u610f\u70b9\u3092\u89e3\u8aac\">\u9867\u5ba2\u5bfe\u5fdc\u3092\u5f37\u5316\uff01\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\u3084\u6ce8\u610f\u70b9\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2176\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/fee_difference\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u6ce8\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u5fb9\u5e95\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u5916\u6ce8\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3084\u8cbb\u7528\u306b\u3064\u3044\u3066\u5fb9\u5e95\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2178\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/cost_point\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u306e\u7a2e\u985e\u3084\u6599\u91d1\u30fb\u8cbb\u7528\u76f8\u5834\u306b\u3064\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u306e\u7a2e\u985e\u3084\u6599\u91d1\u30fb\u8cbb\u7528\u76f8\u5834\u306b\u3064\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2164\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/terms_in\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.14 \u300c\u30a4\u30f3\u300d\u304c\u3064\u304f\u7d1b\u3089\u308f\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d3\u30b8\u30cd\u30b9\u7528\u8a9e\u3092\u89e3\u8aac\">\u3010\u7528\u8a9e\u96c6\u3011Vol.14 \u300c\u30a4\u30f3\u300d\u304c\u3064\u304f\u7d1b\u3089\u308f\u3057\u3044\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30fb\u30d3\u30b8\u30cd\u30b9\u7528\u8a9e\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2162\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_success\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.13 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5fc5\u9808\u7528\u8a9e\u307e\u3068\u3081\">\u3010\u7528\u8a9e\u96c6\u3011Vol.13 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u59d4\u8a17\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5fc5\u9808\u7528\u8a9e\u307e\u3068\u3081<\/a><\/li>\n\t<li class=\"post-item post-item-2160\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_quality\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.12 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u306f\u4f55\u3067\u6e2c\u308b\uff1f\u91cd\u8981\u306a\u6307\u6a19\u3092\u3054\u7d39\u4ecb\">\u3010\u7528\u8a9e\u96c6\u3011Vol.12 \u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u54c1\u8cea\u306f\u4f55\u3067\u6e2c\u308b\uff1f\u91cd\u8981\u306a\u6307\u6a19\u3092\u3054\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2153\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_construct\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.11 \u3053\u308c\u3060\u3051\u306f\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c02\u9580\u7528\u8a9e\u301c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u7de8\u301c\">\u3010\u7528\u8a9e\u96c6\u3011Vol.11 \u3053\u308c\u3060\u3051\u306f\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c02\u9580\u7528\u8a9e\u301c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u69cb\u7bc9\u7de8\u301c<\/a><\/li>\n\t<li class=\"post-item post-item-2150\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_operation\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.10 \u3053\u308c\u3060\u3051\u306f\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c02\u9580\u7528\u8a9e\u301c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u7ba1\u7406\u7de8\u301c\">\u3010\u7528\u8a9e\u96c6\u3011Vol.10 \u3053\u308c\u3060\u3051\u306f\u77e5\u3063\u3066\u304a\u304d\u305f\u3044\u5c02\u9580\u7528\u8a9e\u301c\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u904b\u7528\u7ba1\u7406\u7de8\u301c<\/a><\/li>\n\t<li class=\"post-item post-item-2129\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/cs_considering\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u4e0a\u304c\u308b\uff1f\u4e8b\u4f8b\u3092\u7528\u3044\u3066\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u5c0e\u5165\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u306f\u4e0a\u304c\u308b\uff1f\u4e8b\u4f8b\u3092\u7528\u3044\u3066\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2121\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_importance\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u91cd\u8981\u6027\u3068\u306f\uff1f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3068\u306a\u306b\u304c\u9055\u3046\uff1f\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u306e\u91cd\u8981\u6027\u3068\u306f\uff1f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3068\u306a\u306b\u304c\u9055\u3046\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-2109\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/behavioral_economics\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.8 \u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\uff01\u30c6\u30ec\u30a2\u30dd\u306b\u4eca\u3059\u3050\u5f79\u7acb\u3064\u884c\u52d5\u7d4c\u6e08\u5b66\u7528\u8a9e\">\u3010\u7528\u8a9e\u96c6\u3011Vol.8 \u58f2\u4e0a\u30a2\u30c3\u30d7\u306b\u3064\u306a\u304c\u308b\uff01\u30c6\u30ec\u30a2\u30dd\u306b\u4eca\u3059\u3050\u5f79\u7acb\u3064\u884c\u52d5\u7d4c\u6e08\u5b66\u7528\u8a9e<\/a><\/li>\n\t<li class=\"post-item post-item-2102\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/marketing_knowledge\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.7 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306a\u3069\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u57fa\u790e\u77e5\u8b58\">\u3010\u7528\u8a9e\u96c6\u3011Vol.7 \u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306a\u3069\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u57fa\u790e\u77e5\u8b58<\/a><\/li>\n\t<li class=\"post-item post-item-2099\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outbound_mail_order\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.6 \u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u5f79\u7acb\u3064\uff01\u901a\u8ca9\u30d3\u30b8\u30cd\u30b9\u3067\u62bc\u3055\u3048\u308b\u3079\u304d\u7528\u8a9e5\u9078\">\u3010\u7528\u8a9e\u96c6\u3011Vol.6 \u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u696d\u52d9\u306b\u5f79\u7acb\u3064\uff01\u901a\u8ca9\u30d3\u30b8\u30cd\u30b9\u3067\u62bc\u3055\u3048\u308b\u3079\u304d\u7528\u8a9e5\u9078<\/a><\/li>\n\t<li class=\"post-item post-item-2091\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/teleapo_talk\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.5 \u521d\u3081\u3066\u306e\u300c\u30c6\u30ec\u30a2\u30dd\u30c8\u30fc\u30af\u300d\u5b9f\u8df5\u3000\u96fb\u8a71\u55b6\u696d\u3067\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\u7528\u8a9e5\u9078\">\u3010\u7528\u8a9e\u96c6\u3011Vol.5 \u521d\u3081\u3066\u306e\u300c\u30c6\u30ec\u30a2\u30dd\u30c8\u30fc\u30af\u300d\u5b9f\u8df5\u3000\u96fb\u8a71\u55b6\u696d\u3067\u62bc\u3055\u3048\u3066\u304a\u304d\u305f\u3044\u7528\u8a9e5\u9078<\/a><\/li>\n\t<li class=\"post-item post-item-2087\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/considering_checkpoint\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u696d\u8005\u306e\u6bd4\u8f03\u30fb\u9078\u5b9a\u3067\u898b\u308b\u304d\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u4ee3\u884c\u696d\u8005\u306e\u6bd4\u8f03\u30fb\u9078\u5b9a\u3067\u898b\u308b\u304d\u30c1\u30a7\u30c3\u30af\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-2081\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/task_efficiency\/\" title=\"\u4f55\u3092\u9078\u3079\u3070\u3044\u3044\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f\">\u4f55\u3092\u9078\u3079\u3070\u3044\u3044\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3057\u3066\u696d\u52d9\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u30dd\u30a4\u30f3\u30c8\u3068\u306f<\/a><\/li>\n\t<li class=\"post-item post-item-2078\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/cost_benefit\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u793e\u5185\u904b\u7528\u3059\u308b\u65b9\u6cd5\u306f\uff1f\u904b\u7528\u4ee3\u884c\u304c\u304a\u3059\u3059\u3081\u306a\u7406\u7531\u3082\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u793e\u5185\u904b\u7528\u3059\u308b\u65b9\u6cd5\u306f\uff1f\u904b\u7528\u4ee3\u884c\u304c\u304a\u3059\u3059\u3081\u306a\u7406\u7531\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-2070\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/service_comparison\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ee3\u884c\u3068\u306f\uff1f\u696d\u52d9\u5f62\u614b\u30fb\u5185\u5bb9\u3084\u4ee3\u884c\u4f1a\u793e\u306e\u9078\u3073\u65b9\u3082\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u4ee3\u884c\u3068\u306f\uff1f\u696d\u52d9\u5f62\u614b\u30fb\u5185\u5bb9\u3084\u4ee3\u884c\u4f1a\u793e\u306e\u9078\u3073\u65b9\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2067\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/introduction_process\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u308b\u76ee\u7684\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u8a2d\u8a08\u65b9\u6cd5\u3092\u7d39\u4ecb\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u308b\u76ee\u7684\u306f\uff1f\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u8a2d\u8a08\u65b9\u6cd5\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-2061\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/callcenter_system_choice\/\" title=\"\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3001\u305d\u308c\u3068\u3082\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff1f\u81ea\u793e\u306b\u6700\u9069\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9\">\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u3001\u305d\u308c\u3068\u3082\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\uff1f\u81ea\u793e\u306b\u6700\u9069\u306a\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u30b7\u30b9\u30c6\u30e0\u306e\u9078\u3073\u65b9<\/a><\/li>\n\t<li class=\"post-item post-item-2043\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_system\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.4\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0\u30fb\u6a5f\u80fd\u3068\u306f\uff1f\u3088\u304f\u4f7f\u3046\u7528\u8a9e5\u9078\">\u3010\u7528\u8a9e\u96c6\u3011Vol.4\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0\u30fb\u6a5f\u80fd\u3068\u306f\uff1f\u3088\u304f\u4f7f\u3046\u7528\u8a9e5\u9078<\/a><\/li>\n\t<li class=\"post-item post-item-2040\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outbound_system\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.3\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0\u30fb\u6a5f\u80fd\u3068\u306f\uff1f\u3088\u304f\u4f7f\u3046\u7528\u8a9e6\u9078\">\u3010\u7528\u8a9e\u96c6\u3011Vol.3\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u306b\u5fc5\u8981\u306a\u30b7\u30b9\u30c6\u30e0\u30fb\u6a5f\u80fd\u3068\u306f\uff1f\u3088\u304f\u4f7f\u3046\u7528\u8a9e6\u9078<\/a><\/li>\n\t<li class=\"post-item post-item-2038\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/inbound_callcenter\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.2\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u306f\u4f55\u3092\u3059\u308b\u30b5\u30fc\u30d3\u30b9\uff1f\u308f\u304b\u308a\u3084\u3059\u304f\u5fb9\u5e95\u89e3\u8aac\uff01\">\u3010\u7528\u8a9e\u96c6\u3011Vol.2\u300c\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u306f\u4f55\u3092\u3059\u308b\u30b5\u30fc\u30d3\u30b9\uff1f\u308f\u304b\u308a\u3084\u3059\u304f\u5fb9\u5e95\u89e3\u8aac\uff01<\/a><\/li>\n\t<li class=\"post-item post-item-2020\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outbound_callcenter\/\" title=\"\u3010\u7528\u8a9e\u96c6\u3011Vol.1\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u306f\u4f55\u3092\u3059\u308b\u30b5\u30fc\u30d3\u30b9\uff1f\u308f\u304b\u308a\u3084\u3059\u304f\u5fb9\u5e95\u89e3\u8aac\uff01\">\u3010\u7528\u8a9e\u96c6\u3011Vol.1\u300c\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u300d\u3068\u306f\u4f55\u3092\u3059\u308b\u30b5\u30fc\u30d3\u30b9\uff1f\u308f\u304b\u308a\u3084\u3059\u304f\u5fb9\u5e95\u89e3\u8aac\uff01<\/a><\/li>\n\t<li class=\"post-item post-item-1950\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/defference_in_out\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3068\u306f\uff1f\u696d\u52d9\u306e\u9055\u3044\u3082\u89e3\u8aac\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30fb\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3068\u306f\uff1f\u696d\u52d9\u306e\u9055\u3044\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-1935\"><a href=\"https:\/\/ntn-bpo.jp\/column\/call-center\/outsourcing_merit\/\" title=\"\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u4ee3\u884c\u3067\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u53ef\u80fd\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u904b\u7528\u4ee3\u884c\u3067\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u5411\u4e0a\u3084\u30b3\u30b9\u30c8\u524a\u6e1b\u304c\u53ef\u80fd<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"cat-item cat-item-4\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/\" title=\"\u305d\u306e\u4ed6\">\u305d\u306e\u4ed6<\/a>\n<ul>\n\t<li class=\"post-item post-item-6781\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/pps_support\/\" title=\"\u65b0\u96fb\u529b\u306ePPS\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f\u5c0e\u5165\u4e8b\u4f8b\u3082\u7d39\u4ecb\">\u65b0\u96fb\u529b\u306ePPS\u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f\u5c0e\u5165\u4e8b\u4f8b\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-6764\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/solar_power_generation\/\" title=\"\u592a\u967d\u5149\u767a\u96fb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\uff1f\u7279\u5fb4\u3084\u4e8b\u4f8b\u3092\u7d39\u4ecb\">\u592a\u967d\u5149\u767a\u96fb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\uff1f\u7279\u5fb4\u3084\u4e8b\u4f8b\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4368\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/callcenter-of-solarenergy\/\" title=\"\u592a\u967d\u5149\u767a\u96fb\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u6210\u529f\u306e\u30b3\u30c4\u3092\u7d39\u4ecb\">\u592a\u967d\u5149\u767a\u96fb\u306e\u30a4\u30f3\u30d0\u30a6\u30f3\u30c9\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306f\uff1f\u6210\u529f\u306e\u30b3\u30c4\u3092\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-4364\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/callcenter-of-newelectric\/\" title=\"\u65b0\u96fb\u529b\u4e8b\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4ee3\u884c\u3059\u3079\u304d\u304b\uff1f\">\u65b0\u96fb\u529b\u4e8b\u696d\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4ee3\u884c\u3059\u3079\u304d\u304b\uff1f<\/a><\/li>\n\t<li class=\"post-item post-item-3714\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/cost-of-solar-power-generation\/\" title=\"\u592a\u967d\u5149\u767a\u96fb\u306e\u8a2d\u7f6e\u30fb\u8cbb\u7528\u304c\u3088\u304f\u308f\u304b\u308b\u30dd\u30a4\u30f3\u30c8\">\u592a\u967d\u5149\u767a\u96fb\u306e\u8a2d\u7f6e\u30fb\u8cbb\u7528\u304c\u3088\u304f\u308f\u304b\u308b\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-3709\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/points-of-safety-and-maintenance\/\" title=\"\u592a\u967d\u5149\u767a\u96fb\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306e\u91cd\u8981\u6027\u3001\u4fdd\u5b89\u30fb\u4fdd\u5b88\u70b9\u691c\u306e\u30dd\u30a4\u30f3\u30c8\">\u592a\u967d\u5149\u767a\u96fb\u306e\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u306e\u91cd\u8981\u6027\u3001\u4fdd\u5b89\u30fb\u4fdd\u5b88\u70b9\u691c\u306e\u30dd\u30a4\u30f3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-3712\"><a href=\"https:\/\/ntn-bpo.jp\/column\/others\/o-m\/\" title=\"\u592a\u967d\u5149\u767a\u96fb\u306e\u4fdd\u5b89\u70b9\u691c\u30fb\u4fdd\u5b88\u70b9\u691c\uff08O\uff06M\uff09 \u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\">\u592a\u967d\u5149\u767a\u96fb\u306e\u4fdd\u5b89\u70b9\u691c\u30fb\u4fdd\u5b88\u70b9\u691c\uff08O\uff06M\uff09 \u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"cat-item cat-item-6\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/\" title=\"\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9\">\u30d0\u30c3\u30af\u30aa\u30d5\u30a3\u30b9<\/a>\n<ul>\n\t<li class=\"post-item post-item-6984\"><a href=\"https:\/\/ntn-bpo.jp\/column\/bpo\/outsourcing-backoffice\/\" title=\"\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\uff1f\u7a2e\u985e\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9\u3082\u89e3\u8aac\">\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\uff1f\u7a2e\u985e\u3084\u30e1\u30ea\u30c3\u30c8\u30fb\u5c0e\u5165\u3059\u308b\u969b\u306e\u6ce8\u610f\u70b9\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-6746\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/help_desk\/\" title=\"\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u306f\uff1f\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u306e\u9055\u3044\u3084\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u7d39\u4ecb\">\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u306f\uff1f\u30b5\u30fc\u30d3\u30b9\u30c7\u30b9\u30af\u3068\u306e\u9055\u3044\u3084\u8a2d\u7f6e\u3059\u308b\u30e1\u30ea\u30c3\u30c8\u3082\u7d39\u4ecb<\/a><\/li>\n\t<li class=\"post-item post-item-5863\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/accounting-outsourcing\/\" title=\"\u7d4c\u7406\u306e\u4eba\u624b\u4e0d\u8db3\u306f\u306a\u305c\u8d77\u304d\u308b\uff1f\u89e3\u6d88\u65b9\u6cd5\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac\">\u7d4c\u7406\u306e\u4eba\u624b\u4e0d\u8db3\u306f\u306a\u305c\u8d77\u304d\u308b\uff1f\u89e3\u6d88\u65b9\u6cd5\u30fb\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5765\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/accounting-business\/\" title=\"\u7d4c\u7406\u696d\u52d9\u3092\u4eca\u3053\u305d\u898b\u76f4\u3059\uff01\u52b9\u7387\u5316\u306e\u30e1\u30ea\u30c3\u30c8\">\u7d4c\u7406\u696d\u52d9\u3092\u4eca\u3053\u305d\u898b\u76f4\u3059\uff01\u52b9\u7387\u5316\u306e\u30e1\u30ea\u30c3\u30c8<\/a><\/li>\n\t<li class=\"post-item post-item-5505\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/electronicbooksmaintenanceact-invoice\/\" title=\"\u96fb\u5b50\u5e33\u7c3f\u4fdd\u5b58\u6cd5\u3068\u30a4\u30f3\u30dc\u30a4\u30b9\u5236\u5ea6\u306e\u95a2\u4fc2\u306b\u3064\u3044\u3066\uff5c\u5bfe\u5fdc\u30dd\u30a4\u30f3\u30c8\u3082\u89e3\u8aac\">\u96fb\u5b50\u5e33\u7c3f\u4fdd\u5b58\u6cd5\u3068\u30a4\u30f3\u30dc\u30a4\u30b9\u5236\u5ea6\u306e\u95a2\u4fc2\u306b\u3064\u3044\u3066\uff5c\u5bfe\u5fdc\u30dd\u30a4\u30f3\u30c8\u3082\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5468\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/electronicbooksmaintenanceact-becamemandatory\/\" title=\"2024\u5e74\u304b\u3089\u7fa9\u52d9\u5316\uff01\u96fb\u5b50\u5e33\u7c3f\u4fdd\u5b58\u6cd5\u306e\u5bfe\u8c61\u66f8\u985e\u3084\u5bfe\u5fdc\u65b9\u6cd5\u3092\u89e3\u8aac\">2024\u5e74\u304b\u3089\u7fa9\u52d9\u5316\uff01\u96fb\u5b50\u5e33\u7c3f\u4fdd\u5b58\u6cd5\u306e\u5bfe\u8c61\u66f8\u985e\u3084\u5bfe\u5fdc\u65b9\u6cd5\u3092\u89e3\u8aac<\/a><\/li>\n\t<li class=\"post-item post-item-5414\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/generalaffairs-outsourcing\/\" title=\"\u7dcf\u52d9\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\uff1fBPO\u30b5\u30fc\u30d3\u30b9\u306e\u6d3b\u7528\u3067\u696d\u52d9\u52b9\u7387\u5316\u3092\u5b9f\u73fe\">\u7dcf\u52d9\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3068\u306f\uff1fBPO\u30b5\u30fc\u30d3\u30b9\u306e\u6d3b\u7528\u3067\u696d\u52d9\u52b9\u7387\u5316\u3092\u5b9f\u73fe<\/a><\/li>\n\t<li class=\"post-item post-item-5382\"><a href=\"https:\/\/ntn-bpo.jp\/column\/back-office\/backoffice-efficiency\/\" 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href=\"https:\/\/ntn-bpo.jp\/column\/sitemap\/\">\u8a73\u3057\u304f\u898b\u308b<\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":2,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":27,"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/pages\/10\/revisions\/27"}],"wp:attachment":[{"href":"https:\/\/ntn-bpo.jp\/column\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}